Jens Pöppelbuß

Maturity models in business process management

Purpose – Maturity models are a prospering approach to improving a companys processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in‐depth review of BPM maturity models.Design/methodology/approach – The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models.Findings – The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.Research limitations/imp...

A Dynamic Capability-Based Framework for Business Process Management: Theorizing and Empirical Application

Both incremental and radical business process change are undoubtedly core tasks of Business Process Management (BPM) and, thus, organizational design. The competence to successfully pursue such BPM initiatives represents an important capability which is needed by organizations exposed to a dynamic business environment. While the term BPM is omnipresent, research still lacks both a clear understanding and a theoretical framework in order to explain what constitutes BPM capability. To address this research gap, we apply Dynamic Capability Theory as a helpful means to conceptualize BPM. We further build a detailed framework of sub-capabilities we identify to be relevant for BPM based on existing literature. Finally, we demonstrate the applicability of our novel framework in a single case study in the telecommunications industry. Results suggest that organizations need to sense needs and opportunities for process change, seize the change options, and transform the organization accordingly.

Integration von Sach- und Dienstleistungen – Ausgewählte Internetquellen zur hybriden Wertschöpfung

ZusammenfassungAls Ergebnis einer Recherche zur hybriden Wertschöpfung werden Internetquellen zu interessanten Praxisbeispielen und Studien präsentiert, um die praktische Relevanz der Integration von Sach- und Dienstleistungen zu unterstreichen. Anhand einer Vielzahl an Forschungsprojekten zur hybriden Wertschöpfung, deren Webseiten untersucht und kategorisiert wurden, wird gezeigt, dass die hybride Wertschöpfung auch in der Forschung intensiv diskutiert wird. Die Ergebnisse der Internetrecherche verdeutlichen darüber hinaus eine große Begriffsvielfalt in der Bezeichnung von Kombinationen aus Sach- und Dienstleistungen, die eine Orientierung in diesem Themenbereich besonders erschwert.AbstractThe article presents results of an internet research on product-service systems. Web sites showing interesting practical examples and studies available online are presented to point out the practical relevance of innovative combinations of products and services. The multiplicity of research projects found on the internet shows that this phenomenon is also discussed intensively in research. These projects have been categorized by analyzing their web sites. Furthermore, the results of the internet research highlight a high diversity of terms for describing the concept of product-service systems. As a consequence, orientation in this subject area is hindered.

Critical Contextual Success Factors for Business Intelligence: A Delphi Study on Their Relevance, Variability, and Controllability

The present article investigates critical contextual success factors that influence business intelligence (BI) system success and design in organizations with regard to their relevance, variability, and controllability. The initial set of factors is based on an analysis of extant literature and serves as the basis for further research on this topic. In contrast to previous studies, a Delphi Study provides several advantages such as the validation of possible critical factors by domain experts and the multi-dimensional view on these factors. A carefully selected expert panel investigated the factors not only by means of relevance but also assessed each factor in terms of variability and controllability. This multi-dimensional approach allowed us to identify six distinct clusters of factors with similar attributes and, hence, similar implications for practice. This paper contributes to IS research on critical success factors and system design variables in general and gives specific insights into the BI domain. The results are expected to support BI managers addressing their challenges in BI initiatives and they also provide directions for future research.

Design science in service research: a framework-based review of IT artifacts in Germany

The purpose of this study is to analyze the nature of IT artifacts that have been proposed in the emerging discipline of Service Science, Management and Engineering (SSME) as well as to provide further directions for design research in the service discipline. We review a sample of 123 service-related IT artifacts - that we identified on a German online research portal - by coding them with a framework for design research in the service science discipline. The key insights derived from the analysis are: (1) methods dominate other artifact types; (2) instantiations are almost exclusively developed for supporting the potential dimension of services; (3) research on customer solutions focuses on an inside-out perspective; (4) new constructs are predominantly developed for modeling the outcome dimension of services; (5) artifacts often possess a narrow scope; and (6) artifacts are seldom instantiated into software tools. These novel insights are expected to guide future design research in the service discipline by identifying areas which have only been sparsely addressed by design research or are yet to evolve to a sufficient state of maturity. Our approach is original as it features an early and innovative endeavor for identifying the nature of IT artifacts in SSME.

Omni-channel retailing research – state of the art and intellectual foundation

Purpose The purpose of this paper is twofold: to identify, evaluate and structure the research that focusses on omni-channel retailing from the perspective of logistics and supply chain management; and to reveal the intellectual foundation of omni-channel retailing research. Design/methodology/approach The paper applies a multi-method approach by conducting a content-analysis-based literature review of 70 academic papers. Based on the reference lists of these papers, the authors performed a citation and co-citation analysis based on the 34 most frequently cited papers. This analysis included multidimensional scaling, a cluster analysis and factor analysis. Findings The study reveals the limited consideration of logistics and supply chain management literature in the foundation of the omni-channel retailing research. Further, the authors see a dominance of empirical research as compared to conceptual and analytical research. Overall, there is a focus on the Western retail context in this research field. The intellectual foundation is embedded in the marketing discipline and can be characterised as lacking a robust theoretical foundation. Originality/value The contribution of this research is identifying, evaluating and structuring the literature of omni-channel research and providing an overview of the state of the art of this research area considering its interdisciplinary nature. This paper thus supports researchers looking to holistically comprehend, prioritise and use the underpinning literature central to the phenomena of omni-channel retailing. For practitioners and academics alike, the findings can trigger and support future research and an evolving understanding of omni-channel retailing.

Considerations on a Lifecycle Model for Cyber-Physical System Platforms

Cyber-physical system platforms are information infrastructures connecting different cyber-physical systems and other information systems. This infrastructure is the base for realizing the “Industrie 4.0” paradigm aiming for collaborative industrial processes involving smart objects and smart factories. In inter-organizational value networks, a cyber-physical system platform becomes a shared resource that has to be managed cooperatively along its lifecycle. This paper looks at cyber-physical system platforms from a lifecycle perspective. It describes the complexity of networks of cyber-physical systems and cyber-physical system platforms within value networks and the resulting restrictions influencing their various lifecycles. A selection of different lifecycle models from literature is reviewed to extract aspects that provide a promising basis for the development of a specific lifecycle model of cyber-physical system platforms.

Cherry picking with meta-models: a systematic approach for the organization-specific configuration of maturity models

Information systems (IS) managers apply maturity models (MMs) to evaluate and enhance their organizations capabilities. Since the MM concept has become increasingly popular in research and practice over the past years, the number of similar or competing MMs has literally exploded. Despite their popularity, MMs are often criticized for being either too generic or too comprehensive. Therefore, prior to their application, organizations tend to adjust them according to their specific requirements. Unfortunately, IS management lacks methods to support this task systematically. In this article we intend to close this methodical gap as we develop a meta-model that supports a systematic configuration of MMs according to organization-specific requirements. We conduct a thorough literature analysis to construct this artifact, i.e., a maturity model meta-model (MMMM). Thereafter, we apply a tool-supported qualitative content analysis to extend, ground, and evaluate those components using a representative subset of 13 publicly available MMs. Finally, we identify four use cases and adapt configuration mechanisms from related research areas to illustrate and demonstrate our artifacts utility. Both IS practice and research benefit from our findings as we contribute a systematic meta-model-based approach that helps to analyze MMs and configure them to organization-specific requirements.

Smart Service Canvas – Ein Werkzeug zur strukturierten Beschreibung und Entwicklung von Smart-Service-Geschäftsmodellen

Dieser Beitrag prasentiert die Smart Service Canvas als ein Werkzeug zur Beschreibung, Analyse und Entwicklung von Smart-Service-Geschaftsmodellen. Aufbauend auf der Value Proposition Canvas umfasst sie insgesamt vier Bereiche: die Kundensicht, die Wertschopfungssicht, die Okosystemsicht sowie den Fit der zuvor genannten Sichten. De Verwendung der Smart Service Canvas wird anhand eines realen Smart-Service-Beispiels aus dem Industriesektor illustriert

Servicetransformation in der Windenergiebranche

Die Windenergiebranche erfahrt einen stetigen Bedeutungszuwachs in Deutschland. Die im Koalitionsvertrag der Bundesregierung festgelegten Vorgaben sehen einen Anstieg des Anteils von regenerativen Energien an der Stromerzeugung auf 40 bis 45 Prozent bis zum Jahr 2025 vor (Bundesregierung 2013). Hierbei kommt dem mit Windenergieanlagen (WEA) gewonnenen Strom eine tragende Rolle in der zukunftigen Versorgung zu. Neben dem stetigen Ausbau muss allerdings auch die Verfugbarkeit der bereits installierten Anlagen gewahrleistet werden. Die hierfur notwendigen Masnahmen ubernehmen entweder die Anlagenhersteller (Original Equipment Manufacturer, OEM) oder auch eine wachsende Zahl unabhangiger Dienstleister (Independent Service Providers, ISP). Mit der Abkehr von festen Einspeisetarifen und dem Ubergang zur Direktvermarktung (Lang/Lang 2015) werden die Eigentumer von WEA in Deutschland sukzessive mit jeder Revision des Erneuerbaren-Energien-Gesetzes gezwungen, ihr Geschaftsmodell effizienter auszulegen. Dies geht auch mit einem zunehmenden Anspruch an die Serviceunternehmen einher, die fur eine hohe Anlagenverfugbarkeit verantwortlich sind