Jerry P. Miller

Historical perspectives on technology, ethics, and privacy

The critical issues of technological change involve people, before profits. However, the authors consider how technology and profits drive most organizations. Responsible managers understand how people reacted to change in the past to prepare them for future changes. They ask how change shifts the values and responsibilities within their own organizations. Learning from history, managers break from the past and lead people who use technology to further the interests of all. >

Innovative uses of knowledge management to maintain competitive advantage. Sponsored by SIG MGT, SIG KM

This panel will explore innovative applications of Knowledge Management to give conference attendees a peek at the next generation of KM from the research perspective, but including a practical spin. Some of the topics addressed will be the application of the concept of “boundary spanning” to support knowledge management innovation. Another will address the use of unfamiliar workflow models to improve knowledge transfer. The use of competitive intelligence systems technology to guide knowledge management software development will be explored, as well as other examples of the linking of competitive intelligence to knowledge management. The emphasis is on maintaining competitive edge through KM.