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Dive into the research topics where Johanna Jobst is active.

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Featured researches published by Johanna Jobst.


Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen | 2014

„Und wie fanden Sie es heute Abend?“ : eine empirische Analyse des Zuschauerurteils im Sprechtheater

Johanna Jobst; Sabine Boerner

We investigate which factors contribute to a visitor’s overall evaluation of his visit to the theater. More precisely, the paper aims at answering the following questions: 1) What is the impact of primary service and servicescape on a visitor‘s overall evaluation of his or her visit to the theater? 2) What is the impact of a visitor’s personal response (i.e., cognitive, emotional, and conative response) on his or her overall evaluation of a visit to the theater? Building on a qualitative study, we report the results of a quantitative study of 2,795 visitors viewing 44 performances in 12 German-speaking theaters.


Service Industries Journal | 2011

Evaluating cultural industries: investigating visitors' satisfaction in theatres

Sabine Boerner; Volker Moser; Johanna Jobst


International Journal of Nonprofit and Voluntary Sector Marketing | 2011

Understanding customer satisfaction in opera : first steps toward a model

Johanna Jobst; Sabine Boerner


Psychology of Aesthetics, Creativity, and the Arts | 2013

Enjoying theater : The role of visitor’s response to the performance

Sabine Boerner; Johanna Jobst


Psychology of Aesthetics, Creativity, and the Arts | 2010

Exploring the theatrical experience: Results from an empirical investigation

Sabine Boerner; Johanna Jobst; Meike Wiemann


Journal of New Music Research | 2008

The Perception of Artistic Quality in Opera - Results from a Field Study

Sabine Boerner; Johanna Jobst


Nonprofit Management and Leadership | 2011

Stakeholder management and program planning in German public theaters

Sabine Boerner; Johanna Jobst


Archive | 2007

Evaluation in öffentlichen Dienstleistungsorganisationen : eine empirische Untersuchung zur Entstehung des Publikumsurteils im Musiktheater

Johanna Jobst


10th International Conference on Music Perception and Cognition (ICMPC 10) | 2008

The Enjoyment in Opera : an Empirical Study of Visitors’ Experience in Music Theatre

Johanna Jobst; Sabine Boerner


International Journal of Nonprofit and Voluntary Sector Marketing | 2015

The impact of primary service and servicescape on customer satisfaction in a leisure service setting: an empirical investigation among theatregoers

Johanna Jobst; Sabine Boerner

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Meike Wiemann

University of St. Gallen

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