Is this you? Create Your Porfile
Avatar

John Z. Taylor

Avaya

Network

Latest external collaboration on country level. Dive into details by clicking on the dots.

Explore More

Hotspot

Dive into the research topics where John Z. Taylor is active.

Explore More

Publication

Featured researches published by John Z. Taylor.

Archive | 1999

Methods and apparatus for processing of communications in a call center based on variable rest period determinations

Andrew D. Flockhart; Robin H. Foster; Joylee E. Kohler; Eugene P. Mathews; John Z. Taylor

Archive | 1999

Customized applet-on-hold arrangement

Andrew D. Flockhart; Eugene P. Mathews; John Z. Taylor

Archive | 2005

Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills

Andrew D. Flockhart; Robin H. Foster; Eugene P. Mathews; Jill K. Ross; John Z. Taylor; Rodney A. Thomson

Archive | 2005

Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization

Andrew D. Flockhart; John Z. Taylor; Eugene P. Mathews

Archive | 1999

Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator

Andrew D. Flockhart; Robin H. Foster; Eugene P. Mathews; John Z. Taylor

Archive | 2009

System and Method for Detecting Emotions at Different Steps in a Communication

Andrew D. Flockhart; Eugene P. Mathews; John Z. Taylor

Archive | 2000

Providing customer treatment in a call center based on a network source address of a request originator

Andrew D. Flockhart; Robin H. Foster; Eugene P. Mathews; John Z. Taylor

Archive | 2006

Verfahren und Vorrichtung zur automatischen Auslieferung von Meldungen bezüglich von Kontakten auf Basis einer Priorisierung prädizierter Arbeiten

Andrew Thornton Flockhart; Eugene P. Marco Island Matthews; John Z. Taylor

Archive | 2006

Verfahren und Vorrichtung zur automatischen Auslieferung von Meldungen bezüglich von Kontakten auf Basis einer Priorisierung prädizierter Arbeiten Method and apparatus for automatic delivery of messages regarding contacts based on a prioritization predicted work

Andrew Thornton Flockhart; Eugene P. Marco Island Matthews; John Z. Taylor

Archive | 2000

Verfahren zur Leitweglenkung in einem automatischen Anrufverteilungsnetz A method of routing in an automatic call distribution system

Simon C. Borst; Andrew D. Flockhart; Francis C. W Hymus; Eugene P Mathews; Martin I. Reiman; Judith B. Madison Seery; John Z. Taylor

Explore More

Collaboration

Dive into the John Z. Taylor's collaboration.

Top Co-Authors
Avatar

Andrew D. Flockhart

AT

View shared research outputs
Top Co-Authors
Avatar

Eugene P Mathews

Bell Labs

View shared research outputs
Top Co-Authors
Avatar

Eugene P. Mathews

Avaya

View shared research outputs
Top Co-Authors
Avatar

Robin H Foster

Alcatel-Lucent

View shared research outputs
Top Co-Authors
Avatar

Robin H. Foster

Avaya

View shared research outputs
Top Co-Authors
Avatar

Francis C. W Hymus

Alcatel-Lucent

View shared research outputs
Top Co-Authors
Avatar

Judith B. Madison Seery

Alcatel-Lucent

View shared research outputs
Top Co-Authors
Avatar

Martin I. Reiman

Alcatel-Lucent

View shared research outputs
Top Co-Authors
Avatar

Simon C. Borst

Alcatel-Lucent

View shared research outputs
Top Co-Authors
Avatar

Andrew Thornton Flockhart

Avaya

View shared research outputs
Explore More
Researchain Logo
Decentralizing Knowledge