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Robin H Foster

Alcatel-Lucent

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Publication

Featured researches published by Robin H Foster.

Archive | 1998

Optimizing call-center performance by using predictive data to distribute agents among calls

Frank J. Bogart; Andrew D. Flockhart; Robin H Foster; Joylee E. Kohler; Eugene P. Mathews; Stephen L. Skarzynski

Archive | 1997

Waiting-call selection based on anticipated wait times

Andrew D. Flockhart; Robin H Foster; Joylee E. Kohler; Eugene P. Mathews

Archive | 1998

Waiting-call selection based on objectives

Andrew D. Flockhart; Robin H Foster; Joylee E. Kohler; Eugene P. Mathews

Archive | 1998

Call center agent selection that optimizes call wait times

Andrew D. Flockhart; Robin H Foster; Roy A Jensen; Joylee E. Kohler; Eugene P. Mathews

Archive | 1997

Arrangement for equalizing levels of service among skills

Andrew D. Flockhart; Robin H Foster; Roy A Jensen; Joylee E. Kohler; Eugene P. Mathews

Archive | 1998

Arrangement for improving retention of call center's customers

Andrew D. Flockhart; Robin H Foster; Eugene P. Mathews

Archive | 1996

Transaction center for processing customer transaction requests from alternative media sources

Patricia Ann Berkowitz; Robin H Foster; David Abraham Horovitz; Andrew D. Flockhart; Myron Eugene Drapal

Archive | 1998

Skill-value queuing in a call center

Andrew D. Flockhart; Robin H Foster; Joylee E. Kohler; Eugene P. Mathews

Archive | 1998

Adjustment of call selection to achieve target values for interval-based performance metrics in a call center

David C Bengtson; James E Ertel; Robin H Foster; Eugene P. Mathews

Archive | 1999

Method and apparatus for giving dissatisfied call center customers special treatment

Andrew D. Flockhart; Robin H Foster; Eugene P. Mathews

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Collaboration

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Eugene P Mathews

Bell Labs

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Andrew D. Flockhart

AT

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Joylee E Kohler

Bell Labs

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Eugene P. Mathews

Alcatel-Lucent

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Andrew D. Flockhart

AT

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Joylee E. Kohler

Alcatel-Lucent

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Frank J. Bogart

Alcatel-Lucent

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Roy A Jensen

Alcatel-Lucent

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David C Bengtson

Alcatel-Lucent

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James E Ertel

Alcatel-Lucent

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