Joseph Sharit

Designing for older adults : principles and creative human factors approaches

Fundamentals Toward Better Design for Older Adults Characteristics of Older Adult Users Guiding the Design Process Design Guidelines Improving Perception of Information Design of Input and Output Devices Interface Design. Developing Training and Instructional Programs Exemplar Applications Making the Work Environment Age Friendly Maximizing the Usefulness and Usability of Health Care Technologies Transportation Designing Accommodations for Aging-in-Place Tutorials Involving Older Adults in Research and Usability Studies Conducting Focus Groups with Older Adults Statistical Considerations Task Analysis and Error Prediction GOMS Modeling for Older Adults Multimedia Design Conclusion Synthesis and Final Comments References Indexes

Older adults talk technology: Technology usage and attitudes

Older adults (n = 113) participated in focus groups discussing their use of and attitudes about technology in the context of their home, work, and healthcare. Participants reported using a wide variety of technology items, particularly in their homes. Positive attitudes (i.e., likes) outnumbered negative attitudes (i.e., dislikes), suggesting that older adults perceive the benefits of technology use to outweigh the costs of such use. Positive attitudes were most frequently related to how the technology supported activities, enhanced convenience, and contained useful features. Negative attitudes were most frequently associated with technology creating inconveniences, unhelpful features, as well as security and reliability concerns. Given that older adults reported more positive than negative attitudes about the technologies they use, these results contradict stereotypes that older adults are afraid or unwilling to use technology. These findings also highlight the importance of perceived benefits of use and ease of use for models of technology acceptance. Emphasizing the benefits of technology in education and training programs may increase future technology adoption.

Age Differences in the Performance of Computer-Based Work

This study investigated the extent to which age had an impact on the performance of computer-based work. Three simulated real-world computer-interactive tasks that varied in complexity and pacing requirements were evaluated. Ss included 65 women, ranging in age from 25 years to 70 years. The methodology encompassed physiological, subjective, and objective performance measures. The data indicated that previous computer experience and age had a significant impact on the performance of the 3 tasks. Increased age was associated with longer response times and a greater number of errors for all 3 tasks. Age also influenced perceptions of fatigue and task difficulty. The findings are discussed in terms of the implications for training and job design.

Examining Age Differences in Performance of a Complex Information Search and Retrieval Task

This study examined age differences in performance of a complex information search and retrieval task by using a simulated real-world task typical of those performed by customer service representatives. The study also investigated the influence of task experience and the relationships between cognitive abilities and task performance. One hundred seventeen participants from 3 age groups, younger (20-39 years). middle-aged (40-59 years), and older (60-75 years), performed the task for 3 days. Significant age differences were found for all measures of task performance with the exception of navigational efficiency and number of problems correctly navigated per attempt. There were also effects of task experience. The findings also indicated significant direct and indirect relations between component cognitive abilities and task performance.

Investigating the Roles of Knowledge and Cognitive Abilities in Older Adult Information Seeking on the Web

This study investigated the influences of knowledge, particularly Internet, Web browser, and search engine knowledge, as well as cognitive abilities on older adult information seeking on the Internet. The emphasis on aspects of cognition was informed by a modeling framework of search engine information-seeking behavior. Participants from two older age groups were recruited: twenty people in a younger-old group (ages 60-70) and twenty people in an older-old group (ages 71-85). Ten younger adults (ages 18-39) served as a comparison group. All participants had at least some Internet search experience. The experimental task consisted of six realistic search problems, all involving information related to health and well-being and which varied in degree of complexity. The results indicated that though necessary, Internet-related knowledge was not sufficient in explaining information-seeking performance, and suggested that a combination of both knowledge and key cognitive abilities is important for successful information seeking. In addition, the cognitive abilities that were found to be critical for task performance depended on the search problems complexity. Also, significant differences in task performance between the younger and the two older age groups were found on complex, but not on simple problems. Overall, the results from this study have implications for instructing older adults on Internet information seeking and for the design of Web sites.

Use of and Satisfaction With Sources of Health Information Among Older Internet Users and Nonusers

PURPOSE Older adults generally have an increased need for health care information. Whereas some use the Internet to look for this information, others use more traditional sources. This study gathered data from older adults to determine their health information needs, the perceived usefulness of sources of health information, and if there are differences in perceptions and use of health information between Internet users and nonusers. DESIGN AND METHODS We conducted 9 focus groups-4 groups of Internet users (n = 27) and 5 groups of non-Internet users (n = 26)-to determine reasons for seeking health information, satisfaction with information, and use of the Internet to fulfill information needs. Data from focus groups were supplemented with questionnaire data. RESULTS Those who do not use the Internet were found to be just as satisfied with the health information they find as those who search for information online. We also found that nonusers are more likely to make health care decisions based upon information found offline than Internet users who have access to more information. IMPLICATIONS Nonusers may find it quicker to look for information through traditional media sources and stay offline, thus limiting their information options. Strategies for encouraging Internet use and programs to teach effective searching skills are needed. Physicians could also direct older patients toward credible health information Web sites.

Occupational stress: review and reappraisal

This article presents an overview of the topic of occupational stress. Although its framework is somewhat conceptual, the article is intended to alert researchers to the practical considerations relevant to this topic. The authors attempt to arrive at a workable definition of stress, and then proceed to review the literature in this area, focusing on the measurement, sources, and management of stress, as well as the relationship between stress and coronary heart disease. Concepts related to stress (mental load, fatigue, and arousal) are defined and differentiated. Throughout, the effects of individual attributes are emphasized, as are the implications of investigating stress in the laboratory as opposed to the work environment.

Ageing, computer-based task performance, and stress: issues and challenges

An emerging problem that encompasses both traditional ergonomic as well as macroergonomic concerns involves assessing the potential implications of computer-based tasks for older workers. An increasing older workforce and the influx of computer technology into a wide variety of work settings has motivated both a re-examination of the literature concerning ageing and work performance and research that more directly addresses the computer-interactive task domain. In this paper, we overview this literature and raise a number of crucial issues concerning potential age differences in performance and stress associated with computer-based tasks. Underlying our discussion throughout is the intention of identifying the challenges that await interested practitioners and researchers.

Effects of Age, Speech Rate, and Environmental Support in Using Telephone Voice Menu Systems

Age differences in the use of telephone menu systems were investigated in two experiments. Participants from three age groups (younger: 18--39; middle-aged: 40--59; older: 60+ years) were required to obtain specified information or perform some action using simulated voice menu systems. Measures reflecting task performance, menu navigation, and subjective responses were collected. The focus in Experiment 1 was on examining the effect of speech rate. Data from 196 participants indicated age differences in performance, especially for complex problems. There was no effect of speech rate on any of the performance measures. Experiment 2 examined two types of support devices: a screen phone and a graphical aid. Data from 114 participants indicated that the screen phone provided some benefits in navigational efficiency. In terms of performance, the older participants benefited more from the graphical aid and the younger participants performed better with the screen phone. Actual or potential applications of this research include guidance in the use of support devices that can reduce memory demands and the identification of appropriate speech rates.

Factors influencing use of an e-health website in a community sample of older adults

OBJECTIVE The use of the internet as a source of health information and link to healthcare services has raised concerns about the ability of consumers, especially vulnerable populations such as older adults, to access these applications. This study examined the influence of training on the ability of adults (aged 45+ years) to use the Medicare.gov website to solve problems related to health management. The influence of computer experience and cognitive abilities on performance was also examined. DESIGN Seventy-one participants, aged 47-92, were randomized into a Multimedia training, Unimodal training, or Cold Start condition and completed three healthcare management problems. MEASUREMENT AND ANALYSES: Computer/internet experience was measured via questionnaire, and cognitive abilities were assessed using standard neuropsychological tests. Performance metrics included measures of navigation, accuracy and efficiency. Data were analyzed using analysis of variance, χ(2) and regression techniques. RESULTS The data indicate that there was no difference among the three conditions on measures of accuracy, efficiency, or navigation. However, results of the regression analyses showed that, overall, people who received training performed better on the tasks, as evidenced by greater accuracy and efficiency. Performance was also significantly influenced by prior computer experience and cognitive abilities. Participants with more computer experience and higher cognitive abilities performed better. CONCLUSIONS The findings indicate that training, experience, and abilities are important when using complex health websites. However, training alone is not sufficient. The complexity of web content needs to be considered to ensure successful use of these websites by those with lower abilities.