Juan José Bravo

Service quality perceptions in higher education institutions: the case of a colombian university

Recognizing that higher education institutions (HEI) are currently competing aggressively through competitive advantages and high service quality, the assessment of the service quality is essential to provide information on the effectiveness of educational plans and improvement programs. This article presents a study which tests the 5Q’s model proposed by Zineldin (2007), and examines the service quality factors that most impact on student satisfaction. Factor analysis and regression analysis showed significant variables in explaining student satisfaction as: trust developed toward the university and the academic program, and the perception they have of assessment techniques as a challenge to improve intellectual growth.

ADMINISTRACIÓN DE RECURSOS DE DISTRIBUCIÓN: INDICADORES PARA LA PRIORIZACIÓN EN TRANSPORTE

Due to the exigencies of new commercial trades, enterprises have seen forced to increment their competitive levels to become more efficient insources. In ...

Enfoque práctico para la determinación de políticas de inventario centralizadas en un sistema 1-Bodega/N-Minoristas a través de simulación/optimización

espanolEn la administracion de la cadena de suministro la colaboracion se ha convertido en factor clave de exito. Estrategias de operacion en las cuales cada nodo opera en condiciones optimas han probado ser inadecuadas, y se ha determinado que es mejor una estrategia de coordinacion de la cadena como un todo. Una cadena de 1-Bodega/N-Minoristas tipicamente opera con cada minorista haciendo sus pedidos a la bodega de acuerdo con sus propias politicas de inventario. En este articulo se estudia el caso en el que la bodega toma decisiones centralizadas, definiendo las politicas de reabastecimiento del inventario de los minoristas usando la politica de revision periodica (R, s, S). La politica optima se determina usando una heuristica que combina simulacion Montecarlo con Optimizacion, basada en una implementacion en hoja electronica. El enfoque se prueba en un caso, observandose reducciones en los costos relevantes del inventario cuando se comparan los enfoques centralizado versus el descentralizado. portuguesNa administracao da corrente de fornecimento a colaboracao converteu-se em fator chave de sucesso. Estrategias de operacao nas quais a cada no que opera em condicoes optimas de operacao tem provado ser inadequadas, e se determinou que e melhor uma estrategia de coordenacao da corrente como um tudo. Uma corrente de 1-adega/NVarejistas tipicamente opera com a cada varejista fazendo seus pedidos a adega de acordo a suas proprias politicas de inventario.Neste artigo estuda-se o caso no que a adega toma decisoes centralizadas, definindo as politicas de reabastecimento do inventario dos varejistas usando a politica de revisao periodica (R, s, S).A politica optima determinase usando uma heuristica que combina simulacao Montecarlo com Otimizacao, baseado numa implementacao em folha eletronica.O enfoque prova-se num caso, observando-se reducoes nos custos relevantes do inventario quando se comparam os enfoques centralizado versus o descentralizado. EnglishCollaboration in supply chain management has become a key success factor. Operational strategies in which each node operates under optimum operating conditions have proven to be inadequate, and it has been determined that a strategy of coordination of the chain as a whole is best perceived. The One-warehouse N-retailer chain typically operates with each retailer placing orders to the warehouse according to its own inventory policies. In this article we study the case where the warehouse makes centralized decisions, defining retail inventory replenishment policies using the (R, s, S) periodic review policy. The optimal policy is determined using a heuristic that combines Monte Carlo simulation with Optimization, based on an implementation in a spreadsheet scheme. The approach is tested in one case, showing reductions in the relevant inventory costs when centralized versus decentralized approaches are compared.

Inventory management model in a butcher shop

Beekeeping, which etymologically means the art of raising bees, has its foundation in the knowledge and understanding of the bee that however remain wild, must develop a management and control. The literature on beekeeping is quite scarce in our discipline, so it is important to contribute to the growing interest in our country is waking activity. However the progress of the issue not be to the growing interest in our country. However the progress of the issue must not to be Ignored, the reality of most of the small fields, at least for now, make impossible the application of a great technology. For this reason the figure of a management accounting, is enlarged to allow an improvement of the quality of the information to achieve coherent decisions. The case presented, allows to observe the behavior of costs, taking the variables from the harvesting or extraction of products. It is important to note that interrelations between physical and monetary magnitudes, will lead us to the return on the invested capital, and productivity through lot of beehives, as measures of efficiency in the use of factors of production. The theme has worked as joint costs, to determine with clarity the value of honey like a main product honey, sick values of each of the by-products.The analysis of the impact of political violence in the governance of the municipality of Ocana, allows to recognize the existing relation between the different generating agents of violence and his incident in the levels of governance, since the violence generates an enormous uncertainty about the future, slows investment and innovation, and the private initiative loses motivation, at a high cost to society. The methodology was developed under the quantitative approach, with a level of explanatory research and design a documentary as a means of analysis and study model was used Impact Assessment. The results product of the analysis of the counterfoil of crossed impact demonstrated that the variables: Presence of armed illegal groups, absence of the state, drug trafficking, illicit crops, population displacement victims of violence and corruption are the phenomena that affect development processes local.

Modelo de gestión de inventarios de carne de cerdo en puntos de venta

Beekeeping, which etymologically means the art of raising bees, has its foundation in the knowledge and understanding of the bee that however remain wild, must develop a management and control. The literature on beekeeping is quite scarce in our discipline, so it is important to contribute to the growing interest in our country is waking activity. However the progress of the issue not be to the growing interest in our country. However the progress of the issue must not to be Ignored, the reality of most of the small fields, at least for now, make impossible the application of a great technology. For this reason the figure of a management accounting, is enlarged to allow an improvement of the quality of the information to achieve coherent decisions. The case presented, allows to observe the behavior of costs, taking the variables from the harvesting or extraction of products. It is important to note that interrelations between physical and monetary magnitudes, will lead us to the return on the invested capital, and productivity through lot of beehives, as measures of efficiency in the use of factors of production. The theme has worked as joint costs, to determine with clarity the value of honey like a main product honey, sick values of each of the by-products.The analysis of the impact of political violence in the governance of the municipality of Ocana, allows to recognize the existing relation between the different generating agents of violence and his incident in the levels of governance, since the violence generates an enormous uncertainty about the future, slows investment and innovation, and the private initiative loses motivation, at a high cost to society. The methodology was developed under the quantitative approach, with a level of explanatory research and design a documentary as a means of analysis and study model was used Impact Assessment. The results product of the analysis of the counterfoil of crossed impact demonstrated that the variables: Presence of armed illegal groups, absence of the state, drug trafficking, illicit crops, population displacement victims of violence and corruption are the phenomena that affect development processes local.