Julie E. Ferguson

Questioning Big Data: Crowdsourcing crisis data towards an inclusive humanitarian response

The aim of this paper is to critically explore whether crowdsourced Big Data enables an inclusive humanitarian response at times of crisis. We argue that all data, including Big Data, are socially constructed artefacts that reflect the contexts and processes of their creation. To support our argument, we qualitatively analysed the process of ‘Big Data making’ that occurred by way of crowdsourcing through open data platforms, in the context of two specific humanitarian crises, namely the 2010 earthquake in Haiti and the 2015 earthquake in Nepal. We show that the process of creating Big Data from local and global sources of knowledge entails the transformation of information as it moves from one distinct group of contributors to the next. The implication of this transformation is that locally based, affected people and often the original ‘crowd’ are excluded from the information flow, and from the interpretation process of crowdsourced crisis knowledge, as used by formal responding organizations, and are marginalized in their ability to benefit from Big Data in support of their own means. Our paper contributes a critical perspective to the debate on participatory Big Data, by explaining the process of in and exclusion during data making, towards more responsive humanitarian relief.

Conflict and learning in inter-organizational online communities: negotiating knowledge claims

Purpose – The purpose of this article is to analyze how learning occurs in inter-organizational online communities, despite highly diverse even conflicting knowledge claims among participants. Design/methodology/approach – We compared two inter-organizational communities in the domain of development aid through inductive qualitative case study. Findings – We found that diverse communities proved more likely to yield conflicting knowledge claims in terms of expertise, value consensus and formal position. However, they were also better positioned for enabling mutual learning, than communities with a more uniform representation. Research limitations/implications – We provide theoretical insights for knowledge management by showing how the negotiation of knowledge claims facilitates mutual learning in inter-organizational online communities. Practical implications – The findings are practically relevant for managers of knowledge-intensive organizations by showing how knowledge is shared in diverse online comm...

From friendfunding to crowdfunding: Relevance of relationships, social media, and platform activities to crowdfunding performance

Crowdfunding involves raising small amounts of money from a large number of people, typically via the Internet and social networks, to fund a project. Crowdfunding projects are mainly funded by the project creator’s relatively small network of family and friends. We argue that mobilizing funders outside this close network positively contributes to the success of a crowdfunding success. To study how project creators seek to attract funding from more distant/potential resources (latent ties) in addition to existing networks (strong and weak ties), we examined usage of social media (Facebook and Twitter) and the crowdfunding platform (website). We analyzed 10 cultural projects hosted on the Dutch crowdfunding platform “Voordekunst.” Our results contribute to theorizing on latent tie activation by demonstrating that social media messages and platform updates add economic value to the crowdfunding effort. Our study also explains the moderating effect of these messages on funders of various tie strengths.

Are you Ready2Help? Conceptualizing the management of online and onsite volunteer convergence

Citizens have often been found to converge on disaster sites. Such personal convergence is increasingly supported by online informational convergence. The adoption of online platforms represents an opportunity for response organizations to manage these two different manifestations of citizen convergence. We analyse one such platform, “Ready2Help”, developed by the Red Cross in The Netherlands. Our research demonstrates that by utilizing platforms, response organizations are able to transcend the boundaries between different types of organized behaviour during disaster. We extend the original conceptualization of organized behaviour, as previously described by the Disaster Research Center, explaining how the development of new platforms channels convergence of citizens and information. As such, platforms provide an interface between established, expanding, extending, and emergent forms of organized behaviour. These developments change the landscape of organized behaviour in times of disaster.

Multiple interests or unified voice? Online communities as intermediary spaces for development

While the uptake of online communities toward development purposes continues to grow, many are characterized by an unresolved tension. On the one hand, they benefit from participation of heterogeneous stakeholders in their efforts to strengthen their expertise. On the other hand, these stakeholders represent highly diverging interests, which makes collective strategic action very challenging. To understand how online communities cope with this tension, we conducted a longitudinal, mixed method case study of an online community focused on development transportation. We argue that online communities are uniquely equipped, through their fluidity and open-endedness, to enable knowledge creation and agenda-setting. In so doing, online communities afford an ‘intermediary space’ that simultaneously accommodates both convergence and divergence of interests. Our study strengthens the bridge between information systems research and development studies, by highlighting the potential of ICT uptake toward ‘remaking participation’ in development debate, while including the perspectives of heterogeneous interest groups.

Past, present and future: how the Lithuanian Diaspora in the Netherlands accumulates human capital from social capital

ABSTRACT This paper explains how social capital activates the accumulation of human capital within a Diaspora context. Our study focused on migrants in the Lithuanian Diaspora and revealed unexpected differences in the way low- and high-skilled migrants developed and applied social capital in order to accumulate human capital. Namely, despite a less privileged point of departure, low-skilled Lithuanians appeared stronger in developing new social networks, and were more driven to strengthen their human capital than high-skilled migrants. The study provides novel empirical and theoretical insights by explaining the significance of social capital in the accumulation of human capital among Diaspora communities. In so doing, the study provides important insights for integration policy development for immigrant-receiving countries, offering a different perspective on high- and low-skilled migrant mobility and integration intentions.

Instrumental client relationship development among top-ranking service professionals

ABSTRACT Informal client contact forms a crucial part of the daily routine of service professionals, in particular among top-ranking professionals working for consultancy and accountancy firms. In this paper, we investigate how 34 service professionals develop informal client contact, by studying their networking styles. Our study shows many similarities in informal client contact between two groups of service professionals grouped by gender, but we also found subtle differences in what we coin instrumental and expressive relations. Contrary to gender stereotypes, we found that female service professionals tended toward instrumental networking styles, using professionalism and distance and allowing the high quality of their work compensate for network deficits, contingent upon their clients’ gender. Male service professionals drew on expressive relations to develop emotional bonding with their male clients in particular, but nonetheless toward instrumental purposes. Our study contributes to service industries literature by theoretically and empirically establishing the different informal networking styles between top-ranking service professionals, and the role of emotional bonding in particular. In doing so, the paper helps to better understand the intricacies of informal client contact as a critical dimension of the professional services industry.

Once bitten, twice shy: How anxiety and political blame avoidance cause a downward spiral of trust and control in the aftermath of failed public projects

The present study of an infrastructure project shows how anxiety of repeated organizational failure instigates stronger stakeholder control. This control frustrated the project organization’s efforts to gain trustworthiness, hampering project completion. The study also shows how the public demonstration of stakeholder control was used to curb reputation loss or to preemptively attribute blame. In this way, control inhibits trust relations between supposedly cooperating project partners. We contribute to the debates on political avoidance of reputation loss and trust–control interrelations by showing how the aftereffects of failure (anxiety and avoidance) limit the effectiveness of control as a means to repair trust.

Meaning in Organizational Networks – from Social to Digital and Back

In this essay, we argue that understanding of meaning in relation to organizational networks warrants a more prominent place in organizational theorizing, because it fulfils a distinct role in the emergence and evolution of networks. Whereas prior studies have tended to address network structures or narrative structures, we suggest that organizational processes might be better understood when addressing the role of meaning and network structures simultaneously. We explain the implications of our argument in an online context, given the growing significance of digitally enabled networks on organizational sociality, and draw on examples in the context of organizational knowledge sharing to support our argument. We conclude by introducing a communication flow model to support the further development of research on organizational meaning networks.

Toward a legal perspective on crisis information management : Legal values and privacy-sensitive information at odds?

Abstract Recently, crisis response organizations are adopting a networked communication structure, as a means to connect different sources of crisis information and enable a more effective crisis response. However, this change has introduced legal complications that so far remain unaddressed, for instance regarding the exchange of privacy-sensitive information aimed at rendering a coherent picture of the crisis. This paper examines how information managers interpret legislation during crises. We analyze our results by drawing on Radbruch’s tripartite taxonomy, showing that information managers oscillate between the values of certainty of law and purposiveness in regards to legislation, while the value of justice remains remarkably absent in their interpretation. By introducing a legal perspective on crisis information management we provide an important contribution to the crisis coordination debate.