Julio García del Junco

Evidence‐based administration for decision making in the framework of knowledge strategic management

Purpose – This paper seeks to present a model based on evidence‐based administration (EBA), which aims to facilitate the creation, transformation and diffusion of knowledge in learning organizations.Design/methodology/approach – A theoretical framework is proposed based on EBA and the case method. Accordingly, an empirical study was carried out in two organizations to illustrate the value of the framework.Findings – Results show the goodness of this framework applied to learning organizations, both at the individual and the group scale.Research limitations/implications – The present study provides a basis for further research in the joint application of EBA and the case method.Originality/value – A new field of future research is open, applying learning from the medicine field, which has theoretically been suggested in managerial science. Managerial implications are also very important.

Organizational Learning Capacity and Its Impact on the Results in a Government Agency in Chile

ABSTRACT Rising demand for quality, efficiency, and openness in the management of collective problems and their solutions has prompted successful government agencies to consider knowledge as a key resource. Government agencies make intensive use of human capital and knowledge in the performance of their duties. Knowledge represents the most important strategic resource, and its skillful management is a key capability in institutional performance. Using structural equation modeling, we analyze the relationship between the learning capability of an organizational system, characterized by the dynamic interaction of stocks and flows of knowledge, and its impact on performance. Our results support the view that learning capability, especially knowledge flows and stocks, has a positive impact on the performance of public institutions.

Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector

ABSTRACT The hotel sector, one of the main pillars of the tourism industry, recognizes its social responsibility and considers it as part of its image. For this reason, firms require new variables and tools to respond to stakeholders’ needs. Trust is an essential variable in meeting these needs. However, managers are unaware that they can achieve much more through trust than through other variables. In this paper, with a sample of 629 guests in four international hotels, we use a model to show that the corporate social responsibility (CSR) association affects not only customers’ loyalty and the image they have of the hotel, but also their trust. Furthermore, this study confirms that the presence of trust as a mediator between CSR and image and loyalty leads to increased loyalty and positive image among guests. Our study shows that hotels should invest in socially responsible initiatives and develop actions to strengthen trust in order to improve their image and increase loyalty. We anticipate that our study will be a starting point for strengthening the literature on this issue, and call on researchers to extend enquiry in this field and provide hotels with guidelines for improvement in the above-mentioned variables using trust as a mediator.

Manager Motivation Facing the Imponderable of Uncertainty

In the atmosphere of uncertainty involving the business world, this paper attempts primarily to analyse motivation in those situations. All the companies that were used in the analysis belong to the information media. Following Likert, the influence of leading style on motivation was also analysed as well as the possible relationship between the motivation and the manager’s personal values.