Jung-Wan Hong

Effects of Consulting Characteristics on SMEs Management Performance -focusing on government supported consulting-

Abstract This study was carried out to verify the effect of consumer and supplier characteristics on the utilization of consulting results, quality of consulting service and management performance in the government-support consulting service on SMEs. A survey was conducted and analyzed on SMEs which went through government-support consulting, with the following results of the study. First, for consumer characteristics, consulting awareness was found to have positive effect on the utilization of consulting results while organizational culture have no effect. Second, for supplier characteristics, consultant capability was found to have positive effect on the quality of consulting service but with no effect of government support policy. Third, consumer characteristic of consulting result utilization and supplier characteristic of consulting service quality were both found to have positive effect on management performance. Suggestions and significance of this study are as follows: the result of this study suggests a need to increase the SMEs’ understanding of consulting service and the utilization of the consulting results as well as institutional support for enhancing the capability of consultants, a provider of knowledge service. It also has significance in presenting an effective and efficient direction of policy on consulting support project for SMEs.

Effects of patent indicators on national technological level: concentrated on mobile communication, network, and convergence technologies

Several countries have invested massive amounts of R&D expenditures into convergence, mobile communication and network technologies which form the basis of modern industrial innovation. However, although R&D investment is directly related to the economic growth at the country level, whether such large-scale investment actually contributes to increasing the technological levels of countries is unclear. Thus objective evidence on whether this astronomical investment should be continued is limited. This study seeks to validate whether four patent indicators (patent activity, patent intensity, patent market power, patent citation) influence the technological levels of 11 countries (Korea, the United States, Japan, China, Germany, Finland, France, the United Kingdom, Italy, the Netherlands, Sweden) based on patent indicators for convergence, mobile communication, and network technologies. Based on the patent indicator that influences each country, a practical model for evaluating technological-level is then proposed.

A Study on the Consultant`s Pro-social Service Behavior on Relational Embeddedness, Relationship Trust, Relationship Satisfaction and Long-term Relationship Orientation

This study aimed to study the relational embeddedness theory which has been actively studied in the fields of marketing and psychology to the consulting industry. This study also aimed to find out if various efforts and pro-social service behavior of the consultant, a service provider in the consulting industry may have a positive effect on customer relationships. The results of the study can be summarized as follows: The pro-social service behavior of the consultant was verified to have a positive effect on relationship trust, relationship satisfaction with customers and relational embeddedness was found to have a positive effect on relationship trust and relationship satisfaction. In addition, relational embeddedness, relationship trust, and relationship satisfaction were found to have a positive effect on long-term relationship orientation.