Karine Freire

Reflections upon the experience design concept

The Experience Design subject arises from the recognition of the post-industrial age, in which services become central to economic development. Due to the intangible and interactional nature of services, the comprehension of the user’s experience becomes essential. Furthermore, designers begin to question their own role in the interactional context, trying to satisfy the user. Based on background research, this paper explores Experience Design critical reviews and some thoughts about the development of this field. The result indicates that the designer should broaden his project view, and from a systemic perspective, design the users’ interactions with the context. Key words: experience design, design epistemology, design and emotion.

Soluções habilitantes para formação de comunidades criativas: um caminho possível do design para inovação social

Faced with the need to solve social problems and create opportunities, creative communities emerge: communities that can act to achieve these goals. To stimulate the formation, the designer act in this scope and develop enabling solutions: productsservices to effect the cooperation between its members. In this context, the objective of the work is to find ways to stimulate the formation of creative communities through enabling solutions. As a result of this research, it was possible to expand knowledge about enabling solutions, to propose ways to stimulate the formation of a community and a possible path to social innovation processes.

Strategies by design towards creative ecosystems of social innovation.

This paper presents a way to organize social innovation processes, since the identification of opportunities to the diffusion of solutions, that is based on the ecosystemic perspective and on the design method. The ecosystemic perspective is crux in order to generate the innovation necessary to reach systemic changes in today’s unsustainable ways of life. According to the systemic thinking, the understanding organization processes of complex physical, biological and social phenomena, implies focusing on the network that connects the parts of a system, rather than to the single parts. Then, it implies paying a special attention to the network that connects the various systems and the environment (Capra, 1996). We are especially interested in creative ecosystems, that is, complex and interactive networks of social organizations and individuals, whose multiple and dynamic connections activate creative processes for the transformation of the world. Design is one of these creative processes. Actually, it can be defined as a creative process that aims at the development of sociotechnical for the transformation of the world. Towards sustainability, it is necessary that this transformation process both preserves and constantly creates favorable conditions for further future transformations. We adopt the strategic design approach since strategy is necessary to act within ecosystems. Morin (2008) recognizes that the ecosystems are instable and that such instability demands strategy. Moreover, the instability is not an obstacle for the action, vice-versa it is a necessary resource to assure the dynamics that allows the possibility of acting. In this sense, strategic design is proper for facing not only the regular, the evident and the possible, but also the unpredictable, the fortuity, the drifting and the mistake. From this basis, the paper tackles the literature gap related to the long-term sustainability of social innovations. Actually, it is still necessary to understand how to feed, scale and spread them, and to develop strategies in this perspective. Thus, from an ecosystemic perspective, the paper aims at discussing the contribution of strategic design to the developing processes of social innovation through a review of design, management and sociology theories. DOI: http://dx.doi.org/10.4995/IFDP.2016.3289