Katarzyna Sukiennik

The use of IT systems in the distribution of courier services and customer service

The article describes the essence of information systems management to the needs of courier companies. The possibilities to use information systems to ensure the efficient flow of goods and information in the management of courier companies. Presented functionality DRP and CRM systems and the possibility of combining them with other systems available in the courier companies. The influence of the use of information systems in the distribution of courier services, and customer service. It shows the practical application of class systems DRP and CRM used in the processes of service delivery courier. Also examined the use of information systems and assess their suitability for delivery courier.

Management transport at using innovative forwarding tools

In the article was presented managing transport in the forwarding enterprise using modern tools. The transport process requires joining many crucial elements Which in the direct way influence the quality of services provided and the position of the company on the competitive market. Customers more and more often before making a decision on choice of the transit company draw on own experience. At present the product should be delivered in the shortest time the most possible, at lowest costs and keeping the appropriate Return quality of provided services. Forwarding tools used for managing transport are in our times well-known in many companies. The process finding the Competent transit company and delivering the parcel in the set time is time-consuming and requires having Suitable experience and Qualifications. Tools used in this process should be modernized what lets the Possibility of the company Increase. The main aim is to show the latest tools forwarding and ways to use them to improve the quality of transport services.