Kobin H. Kendrick

The Timing and Construction of Preference: A Quantitative Study.

Conversation-analytic research has argued that the timing and construction of preferred responding actions (e.g., acceptances) differ from that of dispreferred responding actions (e.g., rejections), potentially enabling early response prediction by recipients. We examined 195 preferred and dispreferred responding actions in telephone corpora and found that the timing of the most frequent cases of each type did not differ systematically. Only for turn transitions of 700 ms or more was the proportion of dispreferred responding actions clearly greater than that of preferreds. In contrast, an analysis of the timing that included turn formats (i.e., those with or without qualification) revealed clearer differences. Small departures from a normal gap duration decrease the likelihood of a preferred action in a preferred turn format (e.g., a simple “yes”). We propose that the timing of a response is best understood as a turn-constructional feature, the first virtual component of a preferred or dispreferred turn format.

Universal Principles in the Repair of Communication Problems.

There would be little adaptive value in a complex communication system like human language if there were no ways to detect and correct problems. A systematic comparison of conversation in a broad sample of the world’s languages reveals a universal system for the real-time resolution of frequent breakdowns in communication. In a sample of 12 languages of 8 language families of varied typological profiles we find a system of ‘other-initiated repair’, where the recipient of an unclear message can signal trouble and the sender can repair the original message. We find that this system is frequently used (on average about once per 1.4 minutes in any language), and that it has detailed common properties, contrary to assumptions of radical cultural variation. Unrelated languages share the same three functionally distinct types of repair initiator for signalling problems and use them in the same kinds of contexts. People prefer to choose the type that is the most specific possible, a principle that minimizes cost both for the sender being asked to fix the problem and for the dyad as a social unit. Disruption to the conversation is kept to a minimum, with the two-utterance repair sequence being on average no longer that the single utterance which is being fixed. The findings, controlled for historical relationships, situation types and other dependencies, reveal the fundamentally cooperative nature of human communication and offer support for the pragmatic universals hypothesis: while languages may vary in the organization of grammar and meaning, key systems of language use may be largely similar across cultural groups. They also provide a fresh perspective on controversies about the core properties of language, by revealing a common infrastructure for social interaction which may be the universal bedrock upon which linguistic diversity rests.

Recruitment : Offers, Requests, and the Organization of Assistance in Interaction

ABSTRACT In this article, we examine methods that participants use to resolve troubles in the realization of practical courses of action. The concept of recruitment is developed to encompass the linguistic and embodied ways in which assistance may be sought—requested or solicited—or in which we come to perceive another’s need and offer or volunteer assistance. We argue that these methods are organized as a continuum, from explicit requests, to practices that elicit offers, to anticipations of need. We further identify a class of subsidiary actions that can precede recruitment and that publicly expose troubles and thereby create opportunities for others to assist. Data are in American and British English.

Unaddressed participants' gaze in multi-person interaction: optimizing recipiency

One of the most intriguing aspects of human communication is its turn-taking system. It requires the ability to process on-going turns at talk while planning the next, and to launch this next turn without considerable overlap or delay. Recent research has investigated the eye movements of observers of dialogs to gain insight into how we process turns at talk. More specifically, this research has focused on the extent to which we are able to anticipate the end of current and the beginning of next turns. At the same time, there has been a call for shifting experimental paradigms exploring social-cognitive processes away from passive observation toward on-line processing. Here, we present research that responds to this call by situating state-of-the-art technology for tracking interlocutors’ eye movements within spontaneous, face-to-face conversation. Each conversation involved three native speakers of English. The analysis focused on question–response sequences involving just two of those participants, thus rendering the third momentarily unaddressed. Temporal analyses of the unaddressed participants’ gaze shifts from current to next speaker revealed that unaddressed participants are able to anticipate next turns, and moreover, that they often shift their gaze toward the next speaker before the current turn ends. However, an analysis of the complex structure of turns at talk revealed that the planning of these gaze shifts virtually coincides with the points at which the turns first become recognizable as possibly complete. We argue that the timing of these eye movements is governed by an organizational principle whereby unaddressed participants shift their gaze at a point that appears interactionally most optimal: It provides unaddressed participants with access to much of the visual, bodily behavior that accompanies both the current speaker’s and the next speaker’s turn, and it allows them to display recipiency with regard to both speakers’ turns.

Vision verbs dominate in conversation across cultures, but the ranking of non-visual verbs varies

Abstract To what extent does perceptual language reflect universals of experience and cognition, and to what extent is it shaped by particular cultural preoccupations? This paper investigates the universality~relativity of perceptual language by examining the use of basic perception terms in spontaneous conversation across 13 diverse languages and cultures. We analyze the frequency of perception words to test two universalist hypotheses: that sight is always a dominant sense, and that the relative ranking of the senses will be the same across different cultures. We find that references to sight outstrip references to the other senses, suggesting a pan-human preoccupation with visual phenomena. However, the relative frequency of the other senses was found to vary cross-linguistically. Cultural relativity was conspicuous as exemplified by the high ranking of smell in Semai, an Aslian language. Together these results suggest a place for both universal constraints and cultural shaping of the language of perception.

The intersection of turn-taking and repair: the timing of other-initiations of repair in conversation

The transitions between turns at talk in conversation tend to occur quickly, with only a slight gap of ∼100–300 ms between them. This estimate of central tendency, however, hides a wealth of complex variation, as a number of factors, such as the type of turns involved, have been shown to influence the timing of turn transitions. This article considers one specific type of turn that does not conform to the statistical trend, namely turns that deal with troubles of speaking, hearing, and understanding, known as other-initiations of repair (OIR). The results of a quantitative analysis of 169 OIRs in face-to-face conversation reveal that the most frequent cases occur after gaps of ∼700 ms. Furthermore, OIRs that locate a source of trouble in a prior turn specifically tend to occur after shorter gaps than those that do not, and those that correct errors in a prior turn, while rare, tend to occur without delay. An analysis of the transitions before OIRs, using methods of conversation analysis, suggests that speakers use the extra time (i) to search for a late recognition of the problematic turn, (ii) to provide an opportunity for the speaker of the problematic turn to resolve the trouble independently, and (iii) to produce visual signals, such as facial gestures. In light of these results, it is argued that OIRs take priority over other turns at talk in conversation and therefore are not subject to the same rules and constraints that motivate fast turn transitions in general.

Using Conversation Analysis in the Lab

ABSTRACT In this introduction to the special issue of Research on Language and Social Interaction on “Experimental and Laboratory Approaches to Conversation Analysis,” I make the case that while naturalistic observation should take precedence over other methods, Conversation Analysis as a field should embrace a methodological pluralism that includes not only quantification but also experimentation and laboratory observation. Before I introduce the contributions to the special issue, I discuss the prohibition against such methods in the field, situate naturalistic and laboratory research on a methodological continuum, and develop a series of arguments in favor of experimental and laboratory studies of interaction.

Other-initiated repair in English

Abstract The practices of other-initiation of repair provide speakers with a set of solutions to one of the most basic problems in conversation: troubles of speaking, hearing, and understanding. Based on a collection of 227 cases systematically identified in a corpus of English conversation, this article describes the formats and practices of other-initiations of repair attested in the corpus and reports their quantitative distribution. In addition to straight other-initiations of repair, the identification of all possible cases also yielded a substantial proportion in which speakers use other-initiations to perform other actions, including non-serious actions, such as jokes and teases, preliminaries to dispreferred responses, and displays of surprise and disbelief. A distinction is made between otherinitiations that perform additional actions concurrently and those that formally resemble straight other-initiations but analyzably do not initiate repair as an action.

Huh? What? - a first survey in twenty-one languages

A state-of-the art review of conversational repair, with contributions from internationally recognized leaders in the field of conversation analysis.

Gaze Direction Signals Response Preference in Conversation

ABSTRACT In this article, we examine gaze direction in responses to polar questions using both quantitative and conversation analytic (CA) methods. The data come from a novel corpus of conversations in which participants wore eye-tracking glasses to obtain direct measures of their eye movements. The results show that while most preferred responses are produced with gaze toward the questioner, most dispreferred responses are produced with gaze aversion. We further demonstrate that gaze aversion by respondents can occasion self-repair by questioners in the transition space between turns, indicating that the relationship between gaze direction and preference is more than a mere statistical association. We conclude that gaze direction in responses to polar questions functions as a signal of response preference. Data are in American, British, and Canadian English.