Luca Rosati

Information architecture for ubiquitous ecologies

In this paper, we describe how cross-mediality and bridge-experiences are playing a major role in redefining the goals and scope of information architecture as a strategic practice and discipline for the successful design of user experiences, and propose a seven-point manifesto for a holistic approach to the design of digital -- physical human-information interactions as ubiquitous ecologies.

Semantic Retail: Towards a Cross-Context Information Architecture

Information architecture (IA) is an emerging discipline within the knowledge organization field that merges concepts and approaches from several different disciplines (librarianship and information ...

The Semantic Environment: Heuristics for a Cross-Context Human-Information Interaction Model

This chapter introduces a multidisciplinary holistic approach for the general design of successful bridge experiences as a cross-context human–information interaction model. Nowadays it is common to interact through a number of different domains in order to communicate successfully, complete a task, or elicit a desired response: Users visit a reseller’s web site to find a specific item, book it, then drive to the closest store to complete their purchase. As such, one of the crucial challenges user experience design will face in the near future is how to structure and provide bridge experiences seamlessly spanning multiple communication channels or media formats for a specific purpose.

Cross-channel Design for Cultural Institutions—The Istituto degli Innocenti in Florence

The paper illustrates the way a cultural institution can embrace a systemic and cross-channel approach that enables it to link together a number of different entities and sources of knowledge on childhood and adolescence, which it owns. These channels are related one to another to create a unique ecosystem, to allow a seamless experience among various contexts and a systemic integration of the institution’s holdings. The relationship between different channels is brought about through the use of a thesaurus; navigation between the terms in the thesaurus allows the creation of a consistent structure of relationships between the channels. The thesaurus makes it possible to move from the digital channels of the organization (website, OPAC, digital repository) to the physical ones (library, museum, or archive) using specific subjects as a compass; to pursue the visit experience by choosing specific paths within the physical space or to move from the physical to the digital world; and to develop an integrated use of web resources during a visit in physical space in order to customize the path and find objects or related information.