Maria Lúcia Alves Pereira Cardoso

Liderança Coaching: um modelo de referência para o exercício do enfermeiro-líder no contexto hospitalar

The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in Sao Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in São Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.

Satisfação de clientes sobre cuidados de enfermagem no contexto hospitalar

Objective: To describe the methodology used to measure outpatient satisfaction with nursing care and to report their actual satisfaction scores. Methods: This was a descriptive retrospective cross-sectional study. Data were collected from December 2003 through October 2005 from a database provided by the department of marketing of a large hospital in Sao Paulo City. Results: The majority of outpatients (99%) were satisfied with nursing care. Conclusion: Outpatients satisfaction was due to their expectation, needs, and nursing care received.

[Coaching: a reference model for the practice of nurse-leaders in the hospital context].

The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in Sao Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in São Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.

Outpatient satisfaction with nursing care

Objective: To describe the methodology used to measure outpatient satisfaction with nursing care and to report their actual satisfaction scores. Methods: This was a descriptive retrospective cross-sectional study. Data were collected from December 2003 through October 2005 from a database provided by the department of marketing of a large hospital in Sao Paulo City. Results: The majority of outpatients (99%) were satisfied with nursing care. Conclusion: Outpatients satisfaction was due to their expectation, needs, and nursing care received.

Uma reflexão sobre a cultura organizacional à luz da Psicanálise

Este articulo pretende presentar una reflexion sobre los presupuestos universales de la cultura humana revelados por Freud, en tanto contribucion al analisis de los presupuestos de la cultura organizacional segun la optica de Schein. En su articulo de 1984, este ultimo senala que para descifrar la cultura organizacional, el estudioso no puede atenerse a los artefactos (visibles) o a los valores (perecibles), sino que debe profundizar e identificar los presupuestos que conforman la base de la cultura organizacional. Esos presupuestos penetran en el campo del estudio del interior del individuo, un tema que le compete al Psicoanalisis. Por lo tanto, buscamos las definiciones de Freud sobre los presupuestos basicos de la cultura humana para verificar su concordancia con los paradigmas de la cultura organizacional senalados por Schein.This article aims at submitting a reflection on the universal presuppositions of human culture proposed by Freud, as a prop for analyzing presuppositions of organizational culture according to Schein. In an article published in 1984, the latter claims that in order to decipher organizational culture one cannot rely upon the (visible) artifacts or to (perceptible) values, but should take a deeper plunge and identify the basic assumptions underlying organizational culture. Such pressupositions spread into the field of sttudy concerning the individual inner self, within the sphere of Psychoanalysis. We have therefore examined Freuds basic assumptions of human culture in order to ascertain its conformity with the paradigms of organizational culture as proposed by Schein.

Liderazgo Coaching: un modelo de referencia para el ejercicio del enfermero-líder en el contexto hospitalario

The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in Sao Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in São Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.

Satisfacción de clientes sobre cuidados de enfermería en el contexto hospitalario

Objective: To describe the methodology used to measure outpatient satisfaction with nursing care and to report their actual satisfaction scores. Methods: This was a descriptive retrospective cross-sectional study. Data were collected from December 2003 through October 2005 from a database provided by the department of marketing of a large hospital in Sao Paulo City. Results: The majority of outpatients (99%) were satisfied with nursing care. Conclusion: Outpatients satisfaction was due to their expectation, needs, and nursing care received.

A reflection about organizational culture according to Psichoanalysis' view

Este articulo pretende presentar una reflexion sobre los presupuestos universales de la cultura humana revelados por Freud, en tanto contribucion al analisis de los presupuestos de la cultura organizacional segun la optica de Schein. En su articulo de 1984, este ultimo senala que para descifrar la cultura organizacional, el estudioso no puede atenerse a los artefactos (visibles) o a los valores (perecibles), sino que debe profundizar e identificar los presupuestos que conforman la base de la cultura organizacional. Esos presupuestos penetran en el campo del estudio del interior del individuo, un tema que le compete al Psicoanalisis. Por lo tanto, buscamos las definiciones de Freud sobre los presupuestos basicos de la cultura humana para verificar su concordancia con los paradigmas de la cultura organizacional senalados por Schein.This article aims at submitting a reflection on the universal presuppositions of human culture proposed by Freud, as a prop for analyzing presuppositions of organizational culture according to Schein. In an article published in 1984, the latter claims that in order to decipher organizational culture one cannot rely upon the (visible) artifacts or to (perceptible) values, but should take a deeper plunge and identify the basic assumptions underlying organizational culture. Such pressupositions spread into the field of sttudy concerning the individual inner self, within the sphere of Psychoanalysis. We have therefore examined Freuds basic assumptions of human culture in order to ascertain its conformity with the paradigms of organizational culture as proposed by Schein.

Una reflexión sobre la cultura organizacional bajo la visión de la Psicoanalísis

Este articulo pretende presentar una reflexion sobre los presupuestos universales de la cultura humana revelados por Freud, en tanto contribucion al analisis de los presupuestos de la cultura organizacional segun la optica de Schein. En su articulo de 1984, este ultimo senala que para descifrar la cultura organizacional, el estudioso no puede atenerse a los artefactos (visibles) o a los valores (perecibles), sino que debe profundizar e identificar los presupuestos que conforman la base de la cultura organizacional. Esos presupuestos penetran en el campo del estudio del interior del individuo, un tema que le compete al Psicoanalisis. Por lo tanto, buscamos las definiciones de Freud sobre los presupuestos basicos de la cultura humana para verificar su concordancia con los paradigmas de la cultura organizacional senalados por Schein.This article aims at submitting a reflection on the universal presuppositions of human culture proposed by Freud, as a prop for analyzing presuppositions of organizational culture according to Schein. In an article published in 1984, the latter claims that in order to decipher organizational culture one cannot rely upon the (visible) artifacts or to (perceptible) values, but should take a deeper plunge and identify the basic assumptions underlying organizational culture. Such pressupositions spread into the field of sttudy concerning the individual inner self, within the sphere of Psychoanalysis. We have therefore examined Freuds basic assumptions of human culture in order to ascertain its conformity with the paradigms of organizational culture as proposed by Schein.