Marie-Claude Boudreau

Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change

This paper reports on a comparative case study of 13 industrial firms that implemented an enterprise resource planning (ERP) system. It compares firms based on their dialectic learning process. All firms had to overcome knowledge barriers of two types: those associated with the configuration of the ERP package, and those associated with the assimilation of new work processes. We found that both strong core teams and carefully managed consulting relationships addressed configuration knowledge barriers. User training that included both technical and business processes, along with a phased implementation approach, helped firms to overcome assimilation knowledge barriers. However, all firms in this study experienced ongoing concerns with assimilation knowledge barriers, and we observed two different approaches to address them. In a piecemeal approach, firms concentrated on the technology first and deferred consideration of process changes. In a concerted approach, both the technology and process changes were undertaken together. Although most respondents clearly stated a preference for either piecemeal or concerted change, all firms engaged in practices that reflected a combination of these approaches.

Accounting for the Contradictory Organizational Consequences of Information Technology: Theoretical Directions and Methodological Implications

Although much contemporary thought considers advanced information technologies as either determinants or enablers of radical organizational change, empirical studies have revealed inconsistent findings to support the deterministic logic implicit in such arguments. This paper reviews the contradictory empirical findings both across studies and within studies, and proposes the use of theories employing a logic of opposition to study the organizational consequences of information technology. In contrast to a logic of determination, a logic of opposition explains organizational change by identifying forces both promoting change and impeding change. Four specific theories are considered: organizational politics, organizational culture, institutional theory, and organizational learning. Each theory is briefly described to illustrate its usefulness to the problem of explaining information technologys role in organizational change. Four methodological implications of using these theories are also discussed: empirical identification of opposing forces, statement of opposing hypotheses, process research, and employing multiple interpretations.

Information systems and environmentally sustainable development: energy informatics and new directions for the is community

While many corporations and Information Systems units recognize that environmental sustainability is an urgent problem to address, the IS academic community has been slow to acknowledge the problem and take action. We propose ways for the IS community to engage in the development of environmentally sustainable business practices. Specifically, as IS researchers, educators, journal editors, and association leaders, we need to demonstrate how the transformative power of IS can be leveraged to create an ecologically sustainable society. In this Issues and Opinions piece, we advocate a research agenda to establish a new subfield of energy informatics, which applies information systems thinking and skills to increase energy efficiency. We also articulate how IS scholars can incorporate environmental sustainability as an underlying foundation in their teaching, and how IS leaders can embrace environmental sustainability in their core principles and foster changes that reduce the environmental impact of our community.

Validation in information systems research: a state-of-the-art assessment

Over 10 years ago, the issue of whether IS researchers were rigorously validating their quantitative, positivist instruments was raised (Straub 1989). In the years that have passed since that time, the profession has undergone many changes. Novel technologies and management trends have come and gone. New professional societies have been formed and grown in prominence and new demands have been placed on the fields research and teaching obligations. But the issue of rigor in IS research has persisted throughout all such changes. Without solid validation of the instruments that are used to gather data upon which findings and interpretations are based, the very scientific basis of positivist, quantitative research is threatened. As a retrospective on the Straub article, this research seeks to determine if and how the field has advanced in instrument validation. As evidence of the change, we coded positivist, quantitative research articles in five major journals over a recent three year period for use of validation techniques. Findings suggest that the field has advanced in many areas, but, overall, it appears that a majority of published studies are still not sufficiently validating their instruments. Based on these findings, approaches are suggested for reinvigorating the quest for validation in IS research via content/construct validity, reliability, and manipulation validity.

Information technology and organizational learning: a review and assessment of research

Abstract This paper reviews and assesses the emerging research literature on information technology and organizational learning. After discussing issues of meaning and measurement, we identify and assess two main streams of research: studies that apply organizational learning concepts to the process of implementing and using information technology in organizations; and studies concerned with the design of information technology applications to support organizational learning. From the former stream of research, we conclude that experience plays an important, yet indeterminate role in implementation success; learning is accomplished through both formal training and participation in practice; organizational knowledge barriers may be overcome by learning from other organizations; and that learning new technologies is a dynamic process characterized by relatively narrow windows of opportunity. From the latter stream, we conclude that conceptual designs for organizational memory information systems are a valuable contribution to artifact development; learning is enhanced through systems that support communication and discourse; and that information technologies have the potential to both enable and disable organizational learning. Currently, these two streams flow independently of each other, despite their close conceptual and practical links. We advise that future research on information technology and organizational learning proceeds in a more integrated fashion, recognizes the situated nature of organizational learning, focuses on distributed organizational memory, demonstrates the effectiveness of artifacts in practice, and looks for relevant research findings in related fields.

The business of open source

Tracking the changing competitive conditions of the software industry.

Coping with contradictions in business process re‐engineering

Business process re‐engineering (BPR) promises to transform organizations by fundamentally altering their core processes, thereby achieving radical improvements in performance. As the number of actual re‐engineering projects increases, the rhetoric surrounding BPR has shifted to reflect greater cynicism and discomfort over its claims. In the absence of compelling and trustworthy evidence about the success of BPR projects, critics have exposed logical contradictions within BPR’s “manifesto” for revolutionary change and insinuated that BPR’s utopian rhetoric masks political motives. This paper contributes to this discussion in three ways. First we examine two difficulties affecting the evaluation of BPR programmes: defining what process re‐engineering really is, and determining whether BPR has been applied successfully. Second, we examine four fundamental contradictions inherent in BPR’s analysis of organizations: the fallacy of its “clean‐slate” assumption, the paradox of information technology’s role as an enabler of organizational change, the hypocrisy of employee empowerment, and the irony of employee commitment. Third we propose that such contradictions be addressed in both research and practice by employing theoretical perspectives that are prepared to accommodate contradictory phenomena, in contrast to the simplistic, deterministic logic guiding current investigations of BPR’s effectiveness. We suggest theories of organizational learning and organizational politics to understand and resolve the contradictions embedded within BPR.

An information strategy for environmental sustainability

Seeking solutions to a problem of change.

Quality of Use of a Complex Technology: A Learning-Based Model

It has been argued that simple conceptualizations of usage are inadequate for understanding and studying the use of complex information technologies. In this article, we contend that quality of use, instead of the dichotomy of use vs. nonuse, is appropriate for understanding the extent to which a complex information technology is being used. An inductive case study of the implementation of a complex information technology was conducted, which led to the development of a learningbased model of quality of use. This model suggests the inclusion of factors relating to training (either formal or informal), learning, and beliefs, their impact on quality of use, and their change over time. Moreover, it describes how quality of use evolves over time as learning increases and perceptions of the system change. Evidence from the case study along with relationships from the literature are provided to support the model. Implications for future research are also discussed.

Internet advertising strategy alignment

Purpose – Because the web can be an influential medium for attracting and retaining customers, it is critical to examine the connection between web advertising and corporate strategy. This is particularly true for multinational organizations, which face the most complex organizational environment. The purpose of this paper is to propose that multinational organizations should be concerned with alignment of their strategy and web image because of the size and geographic spread of their operations.Design/methodology/approach – This research paper reviews the fundamental global strategies that corporations can pursue (e.g. integration, transnational, national responsiveness) and then empirically examine the relationship between corporate global strategy and web advertising strategy for 20 multinational organizations.Findings – The results show that misalignment between corporate global strategy and web advertising strategy is reasonably common. For two thirds of the companies in our sample, there was imperfe...