Mario Spremić

IT and business process performance management: Case study of ITIL implementation in finance service industry

Although information technology (IT) is taking significant role in businesses with its innovating and supporting potential, it seems that it is least understood company asset. Successful organizations manage IT function in much the same way that they manage their other strategic functions and processes. This in particular means that they understand, manage and systematically measure the quality of IT performance. They are doing so by engaging in IT governance and IT audit activities. In recent years there are number of world-wide used standards and best practices in IT process management area such as CobiT and ITIL, which helps management to measure the IT performances. In this paper we present the case study of managing IT services in finance industry by implementing suggestions which arises from ITIL methodology. After brief explanation of key terms, the methodology of complex ITIL implementation project is given and key performance indicators for major IT related business processes stressed.

Case study of PLIVA Pharmaceuticals Inc. - aligning ERP system implementation with business process change

The main objective is to present the impacts of information technology (IT) and enterprise resource planning (ERP) systems in business process renovation projects. A case study of business process reengineering project and the implementation of the SAP software solution in PLIVA (PLIVA Pharmaceuticals, Inc) is presented

Proactive security metrics for Bring Your Own Device (BYOD) in ISO 27001 supported environments

Many organizations suffer great losses due to risk materialization connected to implemented Bring Your Own Device (BYOD) policy because of missing implemented and maintained bests practices and standards for information security. With goal of better dealing with security vulnerabilities caused with implementation of new services and policies such as BYOD policy, measurement of maturity level in secure usage of BYOD is necessary. In this paper we presented approach for creating metrics which can be used to align security policies with BYOD policy in creating metrics based on ISO 27000 standard family.

IMPLEMENTATION OF IT GOVERNANCE STANDARDS AND BUSINESS CONTINUITY MANAGEMENT IN TRANSITION ECONOMIES: THE CASE OF BANKING SECTOR IN CROATIA AND BOSNIA-HERZEGOVINA

Abstract Over the past decade business continuity management (BCM) has been treated mainly from either technology or planning perspective. This paper goes a step further and considers BCM from the IT governance view. In addition, the standards and legislation activities that help in that sense are evaluated. Implementation of industry best practices standards and processes such as ITIL and CobiT combined with other IT-related solutions can deliver substantial risk reduction and reduce business risks and result with reduced system downtime. The cases of the implementations of main information technology (IT) standards in the banking sector of Croatia and Bosnia-Herzegovina from those two perspectives are explored.

IT Governance Adoption in Banking and Insurance Sector: Longitudinal Case Study of COBIT Use

For achieving business success and sustainability, companies should increase their focus on aligning business strategy with information technology (IT) governance. Consequently, there has been an increase of interest in IT governance adoption and the usage of COBIT framework. In order to investigate the reasons, ways and differences of COBIT framework implementation in financial sector companies, we have conducted a longitudinal research in form of case studies within two banks and two insurance companies. The results reveal an increase in COBIT maturity levels for all observed companies during the five year period, but with significant differences in the level and speed of its adoption. This research indicate the importance of true strategic IT and business alignment for increasing IT governance maturity and opportunities for business model innovation, which makes the practical contribution of the paper.

The importance of developing an e-strategy for an e-business success

The main objective of this paper is to stress the importance of developing an e-strategy for an e-business project implementation success. As the notion ‘e-business is business’ gains wider acceptance, it is important that a potential e-business focuses on developing a comprehensive e-strategy to enable the business to meet its future expectation. As spoken for an information system strategy, e-strategy must be aligned with overall business strategy as well. The adjustment of these strategies usually results in the introduction of new business models that should enable the company to takeover new markets and customers, to increase the level of productivity and the profit margin. Also, in this paper the results of research about some key issues in developing an e-strategy are presented. The research is conducted on the sample of ‘400 Largest Croatian companies’ according to their annual revenue.