Martha C. Andrews

The Role of Participation in Decision-Making in the Organizational Politics-Job Satisfaction Relationship

The present study examined the impact participation in decision-making (PDM) had on the relationship between perceptions of organizational politics and expressions of job satisfaction among 1251 public sector employees. We hypothesized that perceptions of organizational politics would reduce job satisfaction and that the detrimental effect of poltics on job satisfaction would be weakest among workers who engage in consensus decision-making with their supervisors. We used confirmatory factor analyses to determine whether the variables used in this study reflected distinct constructs. Then, we used correlational analysis and hierarchical moderated multiple regression analyses to test the hypotheses. Results indicated that the variables reflected distinct constructs and confirmed the hypotheses. Examination of the interaction indicated that the effect of PDM on job satisfaction was robust at high levels of perceived politics.

When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives

The authors examined the relationship of the interaction between emotional exhaustion and conscientiousness with objectively-measured call volume performance and subjectively-measured service quality ratings among 92 call center customer service representatives (CSR’s) of a financial services institution. Results supported the interactive effects on call volume but not service quality. Specifically, the relationship between emotional exhaustion and call volume was stronger among high- than low-conscientiousness CSR’s. Among CSR’s reporting low levels of emotional exhaustion, those high in conscientiousness achieved higher call volumes than those low in conscientiousness. In contrast, among CSR’s reporting high levels of emotional exhaustion, those high in conscientiousness achieved lower call volumes than those low in conscientiousness. Implications for both the personality and stress literatures are discussed. Practical implications for human resources managers also are offered.

Mentoring, supervisor support, and perceived organizational support: what matters most?

Purpose – The purpose of this paper is to provide an examination of the relative impact of mentoring, supervisor support, and perceived organizational support on organizational commitment and job search behavior.Design/methodology/approach – In total, 346 employees of a US manufacturing facility were surveyed.Findings – Ordinary least squared regression model revealed that perceived organizational support was a stronger predictor of organizational commitment and job search behavior than was mentoring and supervisor support.Research limitations/implications – The main implication of this study for leadership theorists is that while mentors and supervisors can be effective in endearing the employee to the organization, the perception of organizational support might be more important. The main limitation of this study is that the findings are derived from a single manufacturing organization.Practical implications – The results from this study suggest that organizational leaders must adequately address organi...

Group Cohesion as an Enhancement to the Justice—Affective Commitment Relationship

Using a social exchange framework, the present study explores the role of group cohesion as a moderator of the relationship between the four dimensions of organizational justice and affective commitment. The hypotheses are tested using a sample of 142 employees of a pharmaceutical company. Results indicate that the relationship between distributive, interpersonal, and informational justice and affective commitment was stronger for individuals who reported high levels of work group cohesion. The relationship between procedural justice and affective commitment was unaffected by work group cohesion. Implications and suggestions for future research are discussed.

The Interactive Effects of Organizational Politics and Exchange Ideology on Manager Ratings of Retention.

Abstract This study examined the moderating effect of exchange ideology on the relation between perceptions of organizational politics and manager-rated retention. Data collected from 178 employees of a distribution services organization indicated that employees’ perceptions of organizational politics related negatively related to manager assessments of retention. However, the variables were only related among employees with a moderate to strong exchange ideology. These individuals were more sensitive to a political environment than individuals with a weak exchange ideology. Implications for employees seeking to actively manage their careers are discussed.

Values and person‐organization fit

Purpose – This study seeks to explore the relationship between corporate ethical values and person‐organization fit (P‐O fit) and the effects on organization commitment and job satisfaction. Further, it aims to examine the construct of moral intensity as a moderator of the P‐O fit‐commitment relationship as well as the P‐O fit‐job satisfaction relationship.Design/methodology/approach – Using a sample of 489 members of the National Purchasing Association in the USA, a structural model was examined in which it was hypothesized that corporate ethical values would be positively related to person‐organization fit and P‐O fit in turn would be positively related to commitment and job satisfaction. It was further hypothesized that the outcomes associated with P‐O fit would be moderated by moral intensity such that high moral intensity would strengthen the P‐O fit outcomes relationships.Findings – All of the hypotheses were supported.Research limitations/implications – All data stem from one data source, introduci...

Enhancing the Ties that Bind: Mentoring as a Moderator.

Purpose – The purpose of this paper is to examine the moderating role of mentoring on the relationships between perceived organizational support, supervisor support, and job fit on turnover intentions.Design/methodology/approach – The paper explains the topics, provides background and discussion of the main concepts. The study uses regression analyses to test the moderating relationships using a total sample of 610 employees split among three separate organizations.Findings – The results suggest that mentoring becomes more effective in reducing turnover intentions as employees experience increasing levels of perceived organizational support, supervisor support, and job fit.Practical implications – The results suggest mentoring can be beneficial to both organizations and individuals. Organizations benefit by improving employee retention. Likewise, individuals benefit through strengthened relationships provided by mentoring and the associated positive outcomes.Originality/value – The paper makes a contribut...

Staying Put Off-the-Job Embeddedness as a Moderator of the Relationship Between On-the-job Embeddedness and Turnover Intentions

This study examined the relationship between two forms of embeddedness and turnover intentions using a sample of 1,189 employees of a government agency and an additional sample of 346 nurses at a hospital. The authors propose that while both on-the-job and off-the-job embeddedness factors are negatively related to turnover intentions, on-the-job embeddedness is more strongly related to turnover intentions. More important, off-the-job factors moderate the relationship between on-the-job embeddedness and turnover intentions such that this relationship is weaker when off-the-job embeddedness is higher. These results highlight the mitigating role of off-the-job factors in helping to retain employees. Implications for researchers and practitioners are discussed.

The mediational effect of regulatory focus on the relationships between mindfulness and job satisfaction and turnover intentions

Purpose – The purpose of this paper is to explore the role of mindfulness as a predictor of the two components of regulatory focus theory (RFT): promotion and prevention focus. It further examines promotion focus and prevention focus as mediators of the mindfulness-job satisfaction and mindfulness-turnover intentions relationships. Finally, job satisfaction is also examined as a mediator of the mindfulness-turnover intentions relationship. Design/methodology/approach – The model was tested using data collected via a snowball approach. Online surveys were distributed to undergraduate students enrolled in a business course. Students were then given the opportunity to earn extra credit by sending the survey to potential respondents. The relationships were tested using structural equation modeling. Findings – Support was found for four of the six hypotheses. Prevention focus did not negatively mediate the relationship between mindfulness and job satisfaction as well as the relationship between mindfulness and...

The Interactive Effects of Centralization on the Relationship between Justice and Satisfaction

The current study examines the effects of centralization on the relationship between organizational justice and job satisfaction using referent cognitions theory as a theoretical foundation. The sample consists of 489 members of the National Association of Purchasing Managers. Results indicate that the relationships between procedural, distributive, and interactional justice and job satisfaction are stronger under conditions of high centralization. Directions for future research and implications for managers are discussed.