Michael J. Gill

The Possibilities of Phenomenology for Organizational Research

Qualitative researchers have developed and employed a variety of phenomenological methodologies to examine individuals’ experiences. However, there is little guidance to help researchers choose between these variations to meet the specific needs of their studies. The purpose of this article is to illuminate the scope and value of phenomenology by developing a typology that classifies and contrasts five popular phenomenological methodologies. By explicating each methodology’s differing assumptions, aims, and analytical steps, the article generates a series of guidelines to inform researchers’ selections. Subsequent sections distinguish the family of phenomenological methodologies from other qualitative methodologies, such as narrative analysis and autoethnography. The article then identifies institutional work and organizational identity as topical bodies of research with particular research needs that phenomenology could address.

Elite identity and status anxiety: An interpretative phenomenological analysis of management consultants

Critical management scholars have emphasized that organizations’ attempts to regulate employees’ identities can prompt the reproduction or transformation of self-identity. The emotional consequences of identity regulation, however, remain largely unexamined. This article explores the experiences of eight management consultants in the British office of a global consulting firm over several months. Interviews and observations were analysed according to the principles of interpretative phenomenological analysis. The results of the study highlight consultants’ identification with an organizationally inspired elite discourse alongside high levels of commitment and the presence of a counter-intuitive yet significant status anxiety. Drawing on psychological and sociological theories that connect identity and anxiety, this article suggests that the continual promotion of an elite identity within the consulting firm leaves many of the consultants feeling acutely anxious about their status.

Reconsidering the value of covert research: the role of ambiguous consent in participant observation

In this article, we provide a nuanced perspective on the benefits and costs of covert research. In particular, we illustrate the value of such an approach by focusing on covert participant observation. We posit that all observational studies sit along a continuum of consent, with few research projects being either fully overt or fully covert due to practical constraints and the ambiguous nature of consent itself. With reference to illustrative examples, we demonstrate that the study of deviant behaviors, secretive organizations and socially important topics is often only possible through substantially covert participant observation. To support further consideration of this method, we discuss different ethical perspectives and explore techniques to address the practical challenges of covert participant observation, including; gaining access, collecting data surreptitiously, reducing harm to participants, leaving the site of study and addressing ethical issues.

The function of fear in institutional maintenance: Feeling frightened as an essential ingredient in haute cuisine

Fear is a common and powerful emotion that can regulate behaviour. Yet institutional scholars have paid limited attention to the function of fear in processes of institutional reproduction and stability. Drawing on an empirical study of elite chefs within the institution of haute cuisine, this article finds that the multifaceted emotion of fear characterized their experiences and served to sustain their institution. Chefs’ individual feelings of fear prompted conformity and a cognitive constriction, which narrowed their focus on to the precise reproduction of traditional practices while also limiting challenges to the norms underpinning the institution. Through fear work, chefs used threats and violence to connect individual experiences of fear to the violation of institutionalized rules, sustaining the conditions in which fear-driven maintenance work thrived. The study also suggests that fear is a normative element of haute cuisine in its own right, where the very experience and eliciting of fear preserved an essential institutional ingredient. In this way, emotions such as fear do not just accompany processes of institutionalization but can be intimately involved in the performance and maintenance of institutions.

A Phenomenology of Feeling: Examining the Experience of Emotion in Organizations

This chapter outlines the potential of phenomenology to illuminate how individuals experience the emotions replete within organizations. It employs one particular type of phenomenological approach known as Interpretative Phenomenological Analysis (IPA). The chapter considers how the hermeneutic and phenomenological foundations of this approach lend themselves to the study of affect. The chapter then clarifies and develops established IPA guidelines to render them more appropriate for research on emotions. In doing so, the chapter demonstrates how IPA can produce contextualized accounts that explore the role of emotions in individuals’ experiences of organizational events and processes.

Constructing Trustworthy Historical Narratives: Criteria, Principles, and Techniques

Organizational scholars increasingly recognize the value of employing historical research. Yet the fields of history and organization studies struggle to reconcile. In this article, we contend that a closer connection between these two fields is possible if organizational historians bring their role in the construction of historical narratives to the fore and open their research decisions up for discussion. We provide guidelines to support this endeavor, drawing on four criteria that are prevalent within interpretive organization studies for developing the trustworthiness of research: credibility, confirmability, dependability and transferability. In contrast to the traditional use of trustworthiness criteria to evaluate the quality of research, we advance the criteria to encourage historians to generate more transparent narratives. Such transparency allows others to comprehend and comment on the construction of narratives thereby building trust and understanding. We convert each criterion into a set of guiding principles to enhance the trustworthiness of historical research, pairing each principle with a practical technique gleaned from a range of disciplines within the social sciences to provide practical guidance.