Michael L. Best

Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, India

We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report that the Internet based services saved them time, money, and effort compared with obtaining the services directly from the government office. We also find that these services can reduce corruption in the delivery of these services. After over one year of successful operation, however, the e-government program was not able to maintain the necessary level of local political and administrative support to remain institutionally viable. As government officers shifted from the region, or grew to find the program a threat, the e-government services faltered. We argue that this failure was due to a variety of Critical Failure Factors. We end with a simple sustainability failure model. In summary, we propose that the e-government program failed to be politically and institutionally sustainable due to people, management, cultural, and structural factors

File-access characteristics of parallel scientific workloads

Phenomenal improvements in the computational performance of multiprocessors have not been matched by comparable gains in I/O system performance. This imbalance has resulted in I/O becoming a significant bottleneck for many scientific applications. One key to overcoming this bottleneck is improving the performance of multiprocessor file systems. The design of a high-performance multiprocessor file system requires a comprehensive understanding of the expected workload. Unfortunately, until recently, no general workload studies of multiprocessor file systems have been conducted. The goal of the CHARISMA project was to remedy this problem by characterizing the behavior of several production workloads, on different machines, at the level of individual reads and writes. The first set of results from the CHARISMA project describe the workloads observed on an Intel iPSC/860 and a Thinking Machines CM-5. This paper is intended to compare and contrast these two workloads for an understanding of their essential similarities and differences, isolating common trends and platform-dependent variances. Using this comparison, we are able to gain more insight into the general principles that should guide multiprocessor file-system design.

The Internet and Democracy: Global Catalyst or Democratic Dud?

In this study we explore the global effect of the Internet on democracy over the period of 1992 to 2002 by observing the relationships between measures related to democracy and Internet prevalence. Our results show a significant correlation between Internet penetration (measured as the estimated number of Internet users per 1,000 people) and a common indicator of a nations level of democratization provided by the Freedom House. With a multivariate linear regression model, we show that this correlation maintains even when we control for a nations geographic region, economic level, and social development. Our findings suggest that a 25% increase in Internet penetration links to a one point jump on the 14 point Freedom House democracy index while still accounting for regional and socio-economic development. Indeed, we find that Internet penetration explains more variation in the level of democratic development within a country than does literacy rates and some of the regional categories. We employ Lessigs framework of regulation to examine the cause of this Internet-democracy correlation. Lessig defines four classes of regulators, forces that control and define systems such as the Internet. They are markets, architectures, norms, and laws. We argue that a democratic regulator is a force that serves to enhance civil or political liberties. And we argue by example that there are democratic (and, indeed, anti-democratic) regulators which control aspects of cyberspace.

Characterizing parallel file-access patterns on a large-scale multiprocessor

High-performance parallel file systems are needed to satisfy tremendous I/O requirements of parallel scientific applications. The design of such high-performance parallel file systems depends on a comprehensive understanding of the expected workload, but so far there have been very few usage studies of multiprocessor file systems. This paper is part of the CHARISMA project, which intends to fill this void by measuring real file-system workloads on various production parallel machines. In particular, here we present results from the CM-5 at the National Center for Supercomputing Applications. Our results are unique because we collect information about nearly every individual I/O request from the mix of jobs running on the machine. Analysis of the traces leads to various recommendations for parallel file-system design. >

The Internet and Democracy

In this study, we explore the global effect of the Internet on democracy over the period of 1992 to 2002 by observing the relationships between measures related to democracy and Internet prevalence. Our findings suggest that while Internet usage was not a very powerful predictor of democracy when examining full panel data from 1992 to 2002, it was a stronger predictor when we study data from just the years 2001 to 2002. We hypothesize that the jump in the ability of Internet penetration indicators to explain variation in democratization that occurred in 2000 suggests that the Internet may have only recently come into its own as a positive force for democratization. However, these results are not globally consistent, and we show that some regions do not enjoy a positive Internet/democracy correlation suggesting that the Internet can be used both as a tool for democratization as well as an instrument for authoritarianism.

Gender, Culture and ICT Use in Rural South India:

Abstract In this article we explore how women use and perceive information technology in five villages in rural Tamil Nadu, India. We analyse the outcomes from structured in-depth interviews with 17 women Internet kiosk users and 22 women who have never used the Internet (non-users). Our intention was to systematically document the information and communication needs of women in rural South India as articulated by the women themselves. We identify several critical issues that must be taken into account in the design of information and communication technology (ICT) projects. Our findings suggest four main conclusions: (1) rural women in this study find ICTs useful; (2) there are gender-specific usage patterns and perceptions of ICTs; (3) obstacles to ICT use are generally structural (time, location, illiteracy) and not personal (for example, a prohibition from a relative); and (4) manifestations of gender awareness correlate with perceptions of obstacles to ICT use. Information and communication technologies hold great promise in the drive for development and poverty reduction in the global South, yet in order to ensure that the entire population reaps the benefits of these technologies, a clear understanding of the specific needs of women and other disadvantaged groups is imperative.

How Culture Can Guide Evolution: An Inquiry into Gene/Meme Enhancement and Opposition

We study the relationship between genetic evolution, learning, and culture. We start with the sim ulation environment of Hinton and Nowlan in which individual learning was shown to guide genetic evolution towards a difficult adaptive goal. We then consider, in lieu of individual learn ing, culture in the form of social learning by imitation. Our results demonstrate that when genes and culture cooperate, or enhance one another, culture too is able to guide genetic evolution towards an adaptive goal. Further, we show that social learning is superior to individual learning insofar as it with genetic evolution converges more quickly to the goal. However, the social learn ing algorithm results in slower genetic assimilation of adaptive alleles than with individual learn ing. It is as if, we argue, the adaptive values are stored in the culture rather than in the genes. Finally, we consider what happens when culture and genes pursue diametrically opposed goals. Here we show that culture, in the form of social learning, is no real match when opposed to genet ic evolution with individual learning. In fact, only the most herculean of social learning algorithms is able to keep a neutralizing toe-hold against the slow plodding force of genetic evolution. Finally, our results suggest that in both cases, opposition and enhancement, transmission forces such as the ratio of teacher to learner are central to the success of social learning.

MOSES: exploring new ground in media and post-conflict reconciliation

While the history of traditional media in post-conflict peace building efforts is rich and well studied, the potential for interactive new media technologies in this area has gone unexplored. In cooperation with the Truth and Reconciliation Commission of Liberia, we have constructed a novel interactive kiosk system, called MOSES, for use in that countrys post-conflict reconciliation effort. The system allows the sharing of video messages between Liberians throughout the country, despite the presence of little or no communications infrastructure. In this paper, we describe the MOSES system, including several innovative design elements. We also present a novel design methodology we employed to manage the various distances between our design team and the intended user group in Liberia. Finally, we report on a qualitative study of the system with 27 participants from throughout Liberia. The study found that participants saw MOSES as giving them a voice and connecting them to other Liberians throughout the country; that the system was broadly usable by low-literate, novice users without human assistance; that the embodied conversational agent used in our design shows considerable promise; that users generally ascribed foreign involvement to the system; and that the system encouraged heavily group-oriented usage.

CMMD I/O: a parallel Unix I/O

The authors propose a library providing Unix file system support for highly parallel distributed-memory computers. CMMD I/O supports Unix I/O commands on the CM-5 supercomputer. The overall objective of the library is to provide the node level parallel programmer with routines for opening, reading, writing a file, and so forth. The default behavior mimics standard Unix running on each node; individual nodes can independently perform file system operations. New extensions to the standard Unix file descriptor semantics provide for co-operative parallel I/O. New functions provide access to very large (multi-gigabyte) files.<<ETX>>

Global e-Readiness—for What? Readiness for e-Banking

With the rapid diffusion of the Internet worldwide, there has been considerable interest in the e-potentials of developing countries giving rise to a first generation of e-readiness studies. Moreover, e-readiness means different things to different people, in different contexts, and for different purposes. Despite strong merits, this first generation of e-readiness studies assumed a fixed, one-size-fits-all set of requirements, regardless of the characteristics of individual countries, the investment context, or the demands of specific applications. This feature obscures critical information for investors or policy analysts seeking to reduce uncertainties and make educated decisions. But there is very little known about e-readiness for e-banking. In particular, based on lessons learned to date and their implications for emerging realities of the 21st century, the authors designed and executed a research project with theoretical as well as practical dimensions to answer the question of “e-Readiness for What?,” focusing specifically on e-banking, based on the very assumption that one size can seldom, if ever, fit all. The authors also propose and develop a conceptual framework for the “next generation” e-readiness—focusing on different e-business applications in different economic contexts with potentially different pathways—as well as a data model—to explore e-readiness for e-banking in 10 countries.