Michel Cossette

I and My Friends are Good People: The Perception of Incivility by Self, Friends and Strangers.

Three studies were conducted to assess self-serving biases in participants’ beliefs about incivility, its antecedents and consequences as well as restitution behaviors and forgiveness as a function of whether a behavior was performed by themselves, strangers or friends. Participants who imagined themselves in the active role not only described their own behavior as more excusable, congruent with an actor-observer bias, but more importantly, they showed strong self-serving biases with regard to all their reactions to the situation – even though this leads to logical contradictions. This self-serving expectation generalized to friends and contrasted sharply with expectations for strangers, whose behaviors were described as logically consistent. The difference between what is expected from self and friends and what is expected from others may account for much of the popular moral outrage at incivility in various social realms.

Intermediate Manager Behaviors Leading to Employee Job Performance and Well-being: A Conceptual Framework

Abstract Over the past century, the subject of key management behaviors leading to employee job performance and well-being has generated great interest in the scientific and professional community. In the literature, we observe that those decisive managerial behaviors have been the focus of many studies in three major sub-fields: operational management, leadership, and managerial coaching. Although, research in each field have contributed to our understanding of the efficacy of such management behaviors, a comprehensive picture is yet to develop, as they have evolved independently from one another. The purpose of this study is thus to reconciliate these three distinct bodies of literature and to synthesize the main theories underlying, creating an innovative framework to further our understanding of key management behaviors.