Miguel Ángel Sastre Castillo

Human capital and sustainable competitive advantage: an analysis of the relationship between training and performance

This article analyses the importance of training as a creator of human capital, which enables a company to obtain competitive advantages that are sustainable in the long-term that result in greater profitability. The study is based on the general theoretical framework of resource and capacity theory. The study not only analyses the impact of the influence of training on performance; it also attempts to analyse the nature of such a relationship in greater depth. This being the case, an attempt has been made to measure explanatory capacity from two different perspectives: the universalistic approach and the contingent approach. At the outset, two hypotheses are formulated that attempt to quantify the relationship from a universalistic perspective to later, in two more hypotheses, incorporate the potential moderating effect of the strategy into the model, in order to verify whether or not this strategy improves the explanatory power of our model of analysis.

Diversity and business performance: 50 years of research

This study has carried out a review of the literature appearing on diversity in the last 50 years. Research findings from this period reveal it is impossible to assume there is a pure and simple relationship between diversity and performance without considering a series of variables that affect this relationship. In this study, emphasis has been placed on the analysis of results arrived at through empirical investigation on the relation between the most studied dimensions of diversity and performance. The results presented are part of a more extensive research.

Human resources audit

Human resource management (HRM) has experienced a strong evolution. In order to provide useful information to managers, it is necessary to evaluate the results generated by the design and implementation of personnel policies. This is the goal of the HR audit that includes two different analyses and valuations: the HR policies and their level of fit with the strategy of the firm, and the characteristics of human capital. Several criteria have been used to assess different HR policies. Nevertheless, the measurement of the value that human capital brings to the firm is a very complex topic. Consequently, different models are being presented that aim to properly solve this challenge. This paper will analyze the HR function from two perspectives: the evaluation of the implemented policies and the quality of human capital in relation to real competencies, and the capability to learn and develop new skills.

Inteligencia Emocional: una revisión del concepto y líneas de investigación

The ability to perceive, appreciate and express emotions, their own and others, reflected in the concept of emotional intelligence has a high impact on personal and professional achievements, therefore, has become a topic that has captured the attention of scholars as professionals in human resource consulting and business management. In this article a thorough review of this concept and outlines interesting research lines related to this issue.

Problemas y propuestas de medición de la formación en la empresa

This article is an approach of the methodology in measuring training efforts and is based on three dimensions: training courses given, number of classes attended and annual investment efforts in employee training. This research has been validated by carrying out an empirical study on samples of private security companies developing its work in Spain. We consider that this work is a contribution to find a solution to current company problems at the moment of measuring training as an element of generating human capital and it really is a main element for companies development.

Is emotional intelligence the panacea for a better job performance? A study on low-skilled back office jobs

Purpose The purpose of this paper is to investigate the relationship between emotional intelligence (EI), organizational affective commitment (AC), and performance at low-skilled back office positions. Design/methodology/approach In all, 397 participants in low-skilled back office positions from a service company completed a questionnaire assessing EI, AC, and performance. The authors used multiple regression models for testing whether higher levels of EI and AC predicted better performance. Additionally, they tested to see whether EI and AC were positively related. Findings The results showed that workers in low-skilled back office positions with higher EI and AC had better performance. In this sense, intrapersonal skills and mood management were the dimensions of EI with the highest predictive power. Also, EI and AC were positively related, with intrapersonal skills and adaptability being the dimensions of EI most closely associated with AC. Finally, the predictive power on performance was increased when EI and AC were considered simultaneously. Originality/value Traditionally, the involvement of EI and other personal dimensions in increasing organizational commitment and better work performance has been studied in high-skilled and executive positions, as well as in front office low-skilled positions. However, there is little empirical evidence regarding the simultaneous influence of EI and AC on performance in low-skilled back office positions. This gap prompted this research, which suggests that the investment of organizational resources is mandatory for improving EI and, hence, organizational commitment and work performance in these employees.