Mingxuan Wu

A study for establishing E-commerce Business Satisfaction model to measure e-commerce success in SMEs

For the last ten years, while many e-commerce systems have been successfully adopted in businesses across different industries, a significant numbers have failed, especially in Small to Medium Enterprises (SMEs). To date, no detailed academic or industry studies have been found in the field of business satisfaction with e-commerce systems. This research aims to develop an effective measure of e-commerce success from a business point of view, termed E commerce Business Satisfaction (EBS). This paper also describes the existing knowledge on satisfaction with e-commerce systems, and provides a research model for analysing EBS based on Gide and Wus proposed EBS model.

The EBS management model: an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective

While many electronic commerce (e-commerce) systems have been successfully adopted in businesses across a number of different industries, a significant number have failed, especially in small and medium enterprises (SMEs). It is therefore necessary to explore new methods to describe and measure e-commerce success from a business perspective.Using the fifteen critical success factors (CSFs) obtained from previous works as a foundation, this continuing research explored an EBS Management Model categorised into five components including Marketing, Management Support & Customer Acceptance, Web Site Effectiveness & Cost, Managing Change, and Knowledge & Skills. Further research is needed to determine the weighting of these CSFs and components as a yardstick so that this EBS Management Model, as an established practical model, can be adopted by business managers for the pursuit of e-commerce success, and assist service industry SMEs in effectively adopting e-commerce systems using a business-focused approach.

An eyeball diagram: illustrating the common CSFs in e-commerce business satisfaction for successful adoption of e-commerce systems by SMEs

Previous research has determined that the measurement of business satisfaction (e-commerce business satisfaction – EBS) with e-commerce success could be a better determinant of successful business adoption of an e-commerce system than measuring from a customer perspective. The aim of this continuing research is to determine if common critical success factors (CSFs) exist for EBS across different countries. Based on 73 initial items from previous research, a blend of quantitative and qualitative research methods was used to gather data from SMEs in Australia and China. The data were analysed using repeated reliability analysis comprising initial reliability analysis, validity analysis, one-sample t-testing, identification of common items, independent-samples t-testing, factor analysis, and detailed reliability analysis. A total of 15 items were identified as Common CSFs. An eyeball diagram illustrates the Common CSFs and their relationships. Further research is needed using the Common CSFs as a basis to develop a more effective tool for SMEs to successfully adopt an e-commerce system.

The current status of health informatics higher education in China

There are likely to be many opportunities and challenges for health informatics and health informatics higher education in China following her acceptance as a member of the World Trade Organization (WTO). The purpose of the article is to review the current status and consider future directions for health informatics and health informatics higher education in China. Today, China’s educators are viewing education in global terms. China is opening its markets and especially its educational system to the world. Developed countries should take this opportunity to export their advanced health ICT technology, management expertise and existing health information systems to China, and in particular to China’s health informatics educational market.

CSFs for SMEs in Measuring e-Commerce Success

For the last 20 years, while many electronic business (e‐business)/electronic commerce (e‐commerce) systems have been successfully adopted in businesses across different industries, a significant number have failed, especially in small to medium enterprises (SMEs). It is therefore necessary to explore critical success factors (CSFs) for SMEs in adopting e‐commerce success. A blend of quantitative and qualitative research methods were used, consisting of literature review, focus group studies, pilot tests, and surveys. Total survey was of 11.54% (277 out of 2401). Data analysis procedures were adopted, which comprised initial reliability analysis, validity analysis, t‐testing, factor analysis, and detailed reliability analysis. As a result, a total of 15 items were identified as common CSFs for SMEs successfully adopting e‐commerce system, which could be adopted as an effective tool for assisting SMEs in effectively adopting e‐commerce systems, and as a yardstick further to develop new methods for measuring e‐commerce success.

CSFs for Service Industry SMEs Successfully Adopting E-Commerce System: A Study from China

This research focused mainly on understanding the common critical factors for China’s small and medium enterprises (SMEs) in service industry successfully adopting e-commerce system. Based on 73 initial items discussed from previous research and literature review, focus group study and pilot test was conducted first. As a result, a total of 21 factors were explored and then catogrised into six components by strength of relationship including Web Site Effectiveness & Cost, e-Marketing, Web Site Design & Image, Managing Chang & Customer Acceptance, Knowledge, and Staff & Skills. This paper also made the recommendations with a brief guideline to be used for China’s service industry SMEs successfully adopting e-commerce systems. Finally, several topics were provided for further research.