Mohd Azul Mohamad Salleh

The importance of usability features in enhancing online communication satisfaction

Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems.

SOCIAL MEDIA AND AGENDA SETTING: IMPLICATIONS ON POLITICAL AGENDA

Since the advent of the Internet, political information is now at the fingertips of every Malaysian, especially those living in the urban areas and having access to the Internet. One does not need to have the traditional media such as radio, television or Newspaper to understand what is happening in political set up in Malaysia these days. This is because the social media, especially Facebook and twitter have made access to information so easy to the larger population. The aim of this paper is to explore the role of social media as agenda setting mechanisms in the Malaysia political scenario. The study uses secondary data sources to obtain insight on the issue. It is evident from literature that the social media, especially the social media (eg. Facebook) play an important role in shaping public opinion on important political matters. The social media has been used by the public to express their concern and grievance on issues that concern their welfare which the traditional media may not dare to report or broadcast. Agenda setting needs to be relooked into as the public agenda is taking a central stage through the new/social media. Thus, it implies, the agenda setting model could be extended or remodeled to include the new/social media due to their influence on public agenda. Further implication of this is that politicians should keep abreast with the development in the social media so that they will understand current issues that are of great concern to the people and the society at large. We have to come to terms with the fact that we are now in the digital and globalised era, hence agenda setting needs to be relooked into as the public agenda is taking a central stage through the social media.