Mohd Rizal Razalli

Moderating effect of Information technology (IT) capability on the relationship between business process reengineering factors and organizational performance of Bank

The increasing competitive pressure as a result of technological development, globalization, changing customer demand led to survival challenges of many banks in the developing countries and demanded for improvement in quality customer service and speed to enhance profitability performance and cost reduction. This study is aim to examine the moderating effects of information technology (IT) capability on the relationship between business process reengineering (BPR) factors and organizational performance of Nigerian banks. Field study survey has been conducted under natural research setting. The sample of the data was received from commercial banks, microfinance banks and primary mortgage financial institutions in Nigeria. The tool of analysis used in this study was hierarchical regression analysis using SPSS software. The findings showed that IT capability moderated the relationship between BPR factors such as change management, customer focus, management commitment and overall organizational performance of bank. Also, the result revealed that IT capability moderated the relationship between IT investment, management commitment and customer service management performance of bank. The outcome of this study provides important insight to researchers for further understanding on the effects of BPR factors and IT capability on organizational performance.

SIHAT: an assessment tool for Shariah–compliant hotel operations

Hotel customers are demanding better services, propelling the industry from standardised services, towards customised services. Evidence was seen in the form of increasing trend in the demand of this focused segment. Hoteliers take this opportunity to offer what is called Shariah compliant hotel due to its enormous economic gain. However the concept is still relatively new to many hoteliers with no established model of the Shariah compliance as guideline. Hence, we introduce SIHAT or Shariah Islamic Hotel Assessment Tool, a comprehensive model generated from an exploratory study of Shariah–compliant hotels in Malaysia. SIHAT is meant to serve as an audit tool, used in assessing Shariah compliance level. SIHAT has five main practices namely administration, common areas, bedroom, services and food and beverages, with 64 attributes. Our findings are useful as inputs of operation procedures for hoteliers that seek to attract Muslim travellers in Malaysia and globally.

The influence of environmental dynamism on strategic outsourcing success: A partial least squares structural equation modelling approach

Environmental dynamism is considered an increasingly important factor in creating competitive value by outsourcing management. The purpose of this study is to understand the relationship between environmental dynamism and outsourcing success. To meet this challenge, an empirical model was developed to investigate the role of environmental dynamism in strategic outsourcing success using two statistical tools, partial least squares and structural equation modelling. The results confirmed that the three dimensions of environment dynamism – namely customer demand, changes in technology and market competition level – have a significant positive effect on outsourcing success.