Nazmona Mat Ali

Success Factors for Business Intelligence Systems Implementation in Higher Education Institutions – A Review

Considering that organizations are moving towards IT infrastructure, today Business Intelligence (BI) system is the most widely used IT solution. BI is the application of information and specialized tools to support decision making in different organizational environments. Organizations use BI to increase the efficiency of managing information for decision making. Despite the positive effect of BI to organizations, its implementation is frequently plagued with lots of risk, complex processes, drawbacks issues and challenges and the benefit of BI system can only be achieved if the system is successfully implemented. In view of the need and challenge of BI system implementation, this study aims to con-tribute, by proposing the success factors (SFs) of BI implementation for higher education institutions (HEIs). The review period for this study is seven years (2010–2017) and the database used are Science Direct, IEEE, Scopus, Springer link and Google Scholar. This paper serves as a guideline to follow by the HEIs decision makers on the factors that are important to be considered to ensure proper and successful implementation of BI system, this will lead to increase in the chances of successes and reduce the failure rates of BI system implementation in HEIs.

Social Network Sites (SNS) Utilization in Learning Landscape – Systematic Literature Review

Social network sites (SNS) have been widely used around the world to facilitate communication and engagement in the education landscape. The availability of various SNS types and their different functions have provided instructors and students with options in adding value to their learning process. However, there still lack of guidance on how to choose and strategize SNS utilization in learning. This paper explores SNS utilization by instructors and students in supporting the learning environment. The resources of the data are taken from four digital databases and analyzed using thematic analysis. The findings show the current types of SNS most used for learning purposes are Facebook, Twitter, YouTube and WhatsApp. The main uses of these SNS are identified as being for communication, collaboration, sharing information, enhancing learning and social connection.

Success factors Model for ICT shared services

Shared services is a consolidation of support functions in organization, to provide services as efficiency and effectively as possible. The implementation shared services in organization become more crucial especially in ICT shared services. However, how to measure the successful ICT shared services is still lacking. The purpose of this study is to identify the factors that influence success in ICT shared services and determine the level of ICT shared services implementation. The study uses a systematic literature review (SLR) to identify the factors characterizing the success of the ICT shared services model. The SLR reveals six factors which influence the success of ICT shared services in the organization. These factors are organized using multiple theories under three different perspectives: technologies, organizational and the personnel responsible for producing the ICT shared services Model.