Noraini Che Pa

Identifying knowledge components in software requirement elicitation

This paper considers the importance of knowledge in software development organizations which are highly knowledge-intensive and focuses on knowledge audit in their requirement elicitation process. Requirement elicitation process involves a great deal of knowledge and there are several problems regarding eliciting and using the knowledge in this process. Misunderstanding, undefined scope, conflicting information and constant changes of requirements are some of the problems of requirement elicitation. A knowledge audit model is proposed in this paper to improve the requirement elicitation process by identifying knowledge components and knowledge sources existing in the requirement elicitation process as well as their relationships. A survey is then conducted to prove the validity of the model. The results support that the proposed knowledge components and knowledge audit model improves requirement elicitation.

A CASE BASED REASONING ARCHITECTURE AND COMPONENT BASED MODEL FOR GREEN IS IMPLEMENTATION AND DIFFUSION IN ORGANISATION

Green Information Systems (IS) offers promise for IS scholars to make significant contribution in reducing greenhouse gas emissions, achieve sustainability and reducing the effects of global climate change. Green IS has therefore become one of the latest considerations to improve organization’s environmental sustainability whilst reducing the cost of IT processes. Due to recent research centered on sustainability, a few number of Green IS models and frameworks have been developed for addressing environmental sustainability, however there is still problem relating to provision of adequate data that can train, educate and support practitioner in diffusing and implementing Green IS in organisations. Thus after reviewing existing research of Green IS, this paper proposed a Case Based Reasoning (CBR) architecture for Green IS Implementation in organisations to train, educate and support practitioner in implementing Green IS in their organisation and a Component Based Model to support Practitioners in diffusing and achieving Eco-Sustainability goal. Contribution from this paper can also be used as a guide for future research in this domain.

Managing Communications Challenges in Requirement Elicitation

Eliciting requirements for a system is an important activity in requirement engineering. This process involves communication between customers and developers. Researchers have identified that poor communication is one of the most common problems in identifying and defining customer’s requirements. Managing communication is challenging and difficult as this process also includes cognitive aspect, personalities, techniques and tools. An study was carried out to explore the communication challenges that are faced by developers and customers during software requirement elicitation in Malaysia. The results of this study had shown that there are some important communication challenges during software requirements elicitation process in Malaysia. In addition, most of the practitioners were pursuing the practices that have been traditionally used by the organizations. Consequently, the results of this study have given us a good incentive to expand our research in the area of software requirements elicitation.

A Survey of Communication Content in Software Requirements Elicitation involving Customer and Developer

At the heart of software requirements elicitation lies the communication between customer and developer. There are several valuable components of communication such as medium, sender, receiver, and messages, which relates to the input and output from both parties. Most of these messages are delivered through incompletely, inconsistently or inaccurately defined communication medium. This study has been done to look into the communication content of the current communication practices between developer and customer in Malaysia. The results of this study revealed some important notes on the practices of communication content during software requirements elicitation process in Malaysia.

A model of mitigating risk for IT organisations

IT organisations are facing risks that make IT projects not able to meet up planned schedule and quality. Hence, there is the need for risk mitigation in IT organisations to support IT team members to mitigate risk. This paper is a contribution to propose a risk mitigation model to provide expert assistance during IT risk mitigation. By assisting team members and decision makers to identify risks associated with in IT process by providing risk documentation to estimate the probability and impact of IT risks. The risk mitigation model can also introduce risk advice and suggest alternatives to treat the risk by providing support for the reuse of knowledge gained from past IT projects. The risk mitigation model will assist IT organisations in mitigating risk and making right decisions using a risk repository as a medium to provide support for practitioners in the mitigation of mainly operational and technical risk.