Noraziah ChePa

How change management can prevent the failure of information systems implementation among Malaysian government hospitals

Fail to prevent or control challenges of Information System (IS) implementation have led to the failure of its implementation. Successful implementation of IS has been a challenging task to any organization including government hospitals. Government has invested a big amount of money on information system (IS) projects to improve service delivery in healthcare. However, several of them failed to be implemented successfully due to several factors. This article proposes a prevention model which incorporated Change Management (CM) concepts to avoid the failure of IS implementation, hence ensuring the success of it. Challenges of IS implementation in government hospitals have been discovered. Extensive literature review and deep interview approaches were employed to discover these challenges. A prevention model has been designed to cater the challenges. The model caters three main phases of implementation; pre-implementation, during implementation, and post-implementation by adopting CM practices of Lewin’s, Kotter’s and Prosci’s CM model. Six elements of CM comprising thirteen sub-elements adopted from the three CM models have been used to handle CFFs of Human and Support issues; guiding team, resistance avoidance, IS adoption, enforcement, monitoring, and IS sustainability. Successful practice of the proposed mapping is expected to prevent CFFs to occur, hence ensuring a successful implementation of IS in the hospitals. The proposed model has been presented and successfully evaluated by the domain experts from the selected hospitals. The proposed model is believed to be beneficial for top management, IT practitioners and medical practitioners in preventing IS implementation failure among government hospitals towards ensuring the success implementation.Fail to prevent or control challenges of Information System (IS) implementation have led to the failure of its implementation. Successful implementation of IS has been a challenging task to any organization including government hospitals. Government has invested a big amount of money on information system (IS) projects to improve service delivery in healthcare. However, several of them failed to be implemented successfully due to several factors. This article proposes a prevention model which incorporated Change Management (CM) concepts to avoid the failure of IS implementation, hence ensuring the success of it. Challenges of IS implementation in government hospitals have been discovered. Extensive literature review and deep interview approaches were employed to discover these challenges. A prevention model has been designed to cater the challenges. The model caters three main phases of implementation; pre-implementation, during implementation, and post-implementation by adopting CM practices of Lewin’s, ...

An ambient agent model for analyzing managers’ performance during stress

Stress at work have been reported everywhere. Work related performance during stress is a pattern of reactions that occurs when managers are presented with work demands that are not matched with their knowledge, skills, or abilities, and which challenge their ability to cope. Although there are many prior findings pertaining to explain the development of manager performance during stress, less attention has been given to explain the same concept through computational models. In such, a descriptive nature in psychological theories about managers’ performance during stress can be transformed into a causal-mechanistic stage that explains the relationship between a series of observed phenomena. This paper proposed an ambient agent model for analyzing managers’ performance during stress. Set of properties and variables are identified through past literatures to construct the model. Differential equations have been used in formalizing the model. Set of equations reflecting relations involved in the proposed mod...

Towards engagement of digital Malaysian traditional games: Usability evaluation experience

Focusing on measuring the engagement towards digital Malaysian traditional games, this paper discusses engagement of digital traditional games from usability aspect. Three digital versions of Malaysian traditional games were evaluated. They are Dam Haji, Congkak and Gasing-X. Usability is one of the significant contributing factors towards engagement of digital games. Usability helps in verifying the requirements, successes and functionality of the games which are missing. The study adopted the heuristic instruments developed by Jakob Nielson in 1990 which consists of 17 heuristic component protocols based on interface design. Evaluation involved 50 respondents who are IT and domain experts. Result analysis is discussed and presented for each game. Results suggested features and aspects to be improved in the development of future digital Malaysian traditional games towards better engagement of the games.

The application of Firefly algorithm in an Adaptive Emergency Evacuation Centre Management (AEECM) for dynamic relocation of flood victims

Flood evacuation centre is defined as a temporary location or area of people from disaster particularly flood as a rescue or precautionary measure. Gazetted evacuation centres are normally located at secure places which have small chances from being drowned by flood. However, due to extreme flood several evacuation centres in Kelantan were unexpectedly drowned. Currently, there is no study done on proposing a decision support aid to reallocate victims and resources of the evacuation centre when the situation getting worsens. Therefore, this study proposes a decision aid model to be utilized in realizing an adaptive emergency evacuation centre management system. This study undergoes two main phases; development of algorithm and models, and development of a web-based and mobile app. The proposed model operates using Firefly multi-objective optimization algorithm that creates an optimal schedule for the relocation of victims and resources for an evacuation centre. The proposed decision aid model and the adap...

A Computational Agent Model for Stress Reaction in Natural Disaster Victims

Computational model of stress reaction among natural disaster victim can be of interest for different purposes, varying from the study of virtual human cognition behaviours in stressful events to the development of intelligent support for cognitive therapies. This paper presents a novel computational agent model of stress reaction among natural disaster victims. Simulation experiments under different conditions and parameters setting pointed out that the model is able to produce realistic behaviour of different types of personalities. Moreover, by a mathematical analysis the equilibria of the model have been determined, and by automated trace checking, a number of selected cases from the literatures have been internally validated.

Firefly Algorithm for Adaptive Emergency Evacuation Center Management

Flood disaster is among the most devastating natural disasters in the world, claiming more lives and causing property damage. The pattern of floods across all continents has been changing, becoming more frequent, intense and unpredictable for local communities. Due to unforeseen scenarios, some evacuation centers that host the flood victims may also be drowned. Hence, prime decision making is required to relocate the victims and resources to a safer center. This study proposes a Firefly Algorithm (FA) to be employed in an emergency evacuation center management. Experimental analysis of a minimization problem was performed to compare the solutions produced by FA and the ones generated using Tabu Search. Results show that the proposed FA produced solutions with smaller utility value, hence indicating that it is better than the benchmark method.