Norazlin Hashim

Factors Influencing Knowledge Management Practices among Multimedia Super Corridor (MSC) organizations

Knowledge management (KM) has emerged as a new discipline in managing organization. It plays important roles in establishing long term internal strength and supporting external competitive advantage. The purpose of this study is to gauge the level of KM practices in MSC status organizations. It also shows relationship between demography of respondents with KM influential factors in those organizations. Survey question which consists of 4 main KM influential factors were distributed. Results of 121 data sets have been collected from 4 MSC-status organizations. Mean score and One Way ANOVA are applied to identify the level of KM practices. This also identifies the relation between the demography and KM factors. It is found out that KM practices in MSC status organizations are at medium level. There are significant differences in KM practices with respect to age of respondents and job designation. It can be concluded that sufficient attention should be given to culture, information technology, organization structure and people to achieve success in KM practices.

A Structural Equation Model of Knowledge Management Practices and Library Users’ Satisfaction at Malaysian University Libraries

Most organizations, such as University Libraries focus on enhancing their capability of knowledge processes to create new knowledge. The aim of this paper is to revealed empirically levels and types of KM practices applied at Malaysian university libraries. Based on 300 questionnaires through online, a survey was administered to a Lead User group of libraries (PhD candidates) in Malaysia. This is to elicit opinion of the prime users on the linkage between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS). SPSS software and AMOS 18 were utilized to analyze research data. Furthermore, a meaningful linkage was observed between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) based on the empirical findings. Major contribution of the paper is to provide groundwork empirical evidence about the linkage between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) at Malaysian university libraries.