Olayele Adelakun

Success Factors for Offshore Information System Development

Abstract This paper investigates key factors affecting the success of small to medium organizations providing offshore software development, usually to companies in the United States. Five success factor groups (people factors, technical infrastructure, client interface, business infrastructure, and regulatory interface) with a total of 31 critical success factors were identified through a literature review. The critical success factors were assessed for importance by surveying individuals in organizations that outsource system development or that provide system development services. The survey found that the critical success factors of workers’ skills, client knowledge, trust in the client-outsourcer relationship, telecommunications, and intellectual property protection are the most critical to the success of offshore software development outsourcers. Somewhat surprising was that cost was not the most critical success factor. The paper concludes with a discussion on the implications of these findings to outsourcers and outsourcing clients.

Towards a Conceptual Framework for the Evaluation of Telemedicine Satisfaction.

Satisfaction is a key factor in evaluating the success of telemedicine systems. The objective of this research is to develop a conceptual framework to aid research in telemedicine satisfaction. This research performs a developmental review of the telemedicine satisfaction literature obtained from PubMed and Google Scholar. Results are synthesized by reviewers using a concept matrix. Findings support a conceptual framework for telemedicine satisfaction that includes: satisfaction dimensions, stakeholders, type of care, type of system, context and methodologies. The framework can be used by future studies for examining and reporting on telemedicine satisfaction.