Oluwole Iyiola

Data on strategic change on employees’ behavioural attitude and firm performance of selected manufacturing firms in Nigeria

In today’s business environment, organizations must continually and constantly reinvent themselves to stay relevant because they conduct operations in workplaces that are characterized by steady competition and erratic change. Most studies show that organizational improvement cannot occur without strategic changes directed to yield a difference in performance. Thus, improving performance requires the consideration of change-related policies and individuals’ dispositions relevant to change. Strategic change as perceived by many authors requires qualitative changes and not simple continuous and usual changes. Strategic change must be aligned to the mission, and purpose of an organization. Employees’ attitudes towards change strongly relates to their attitudes about their employer and changes at their organization because organizations continually commence new programs of organizational change, these ongoing and seemingly endless efforts put a lot of burden not only on organizations but also on individuals. Researchers highlight the challenges to strategic change as; poor organizational management and culture, increased technology installation, organizational structure, strong competition and employee issues. Attitudes toward strategic change are the feelings employees have toward different internal policies of the organization. Many investigations suggest that it is reasonable to expect employees to react to strategic change efforts since the process of change involves going from the known to the unknown. Consequently, it can be a very unpleasant experience for employees thus this article presents data in this regard.

Globalisation and Ebola disease: Implications for business activities in Nigeria

With the Ebola virus outbreak in West Africa, it is expected that whatever the transmitting cause and spread of the virus, it has affected the economic, political and socio- economy activities with an immense strain on the health sector. The scope of this study is the most populous nation in Africa, Nigeria. The quantitative method adopted provided results from questionnaires, which were analysed and resulted in providing the underlined significant role of globalisation in the development of Nigeria business activities and socio-psychological impact of the epidemic virus on globalisation. This is in line with the cross-border spread of the disease in generating bi-lateral strain amongst the affected countries, thus been envisioned from the spread of Ebola Virus. In the course of the paper, epidemics of such degrees in the past were reviewed by looking at how they surfaced, resurfaced and combated. The paper stresses on the role of globalisation in spreading, maintaining and eliminating the virus and its socio-economic implications in Nigeria and her related activities. This paper concludes that Nigerians are aware of the socio-economic benefits and ills of globalisation and they are convinced that the country had been impacted by it. Notably, disasters are proposed to be preventable with adequate systemized agency who will be saddled with epidemic control in Nigeria, resulting in a continuous notable success rather than having a haphazard control mechanism with business activities in negativity aside its disruption. Key words: Globalization, ebola epidemic virus, socio-economic implication, health sector, Nigeria.

The Relationship between Complaints, Emotion, Anger, and Subsequent Behavior of Customers

The quality of a company’s long term relationship with its customers is chiefly dependent on such company’s long term viability. Organizations today are faced with the task of not only attracting new customers, but also the problems of keeping the existing ones. In other to attain and retain a pool of devoted and profitable customers, companies seek to provide an unblemished high quality products and service to their customers (Kotler and Armstrong, 2006). Nonetheless, as hard as they try, even the best companies cannot totally eradicate problems (Gursoy, Ekiz, and Chi, 2007); as most companies only hear few of these problems through consumer complaints (Hedrick, Beverland, and Minahan, 2007); therefore, one major factor that distinguishes between successful companies from the non successful ones is how they view and handle these complaints (Zemke and Anderson, 2007). This paper is to enable consumer scientists, consumer consultants, consumer behaviour researchers and those with the responsibility of handling consumer complaints to explore and understand consumer complaint behaviour in its entirety. Consumer anger can result in behaviors that cost organizations money and damage the consumer-to-firm (C2F) relationship (Huefner and Hunt, 2000), as consumers will experience certain emotions, as such emotion is characterized by specific evaluations of situations. These emotions then influence how consumers will respond to the situation; whether an emotion is positive or negative depends on the emotion specificity approach focuses on the specific nature of emotions of equivalent valence (Rucker and Petty, 2004).

The effect of non traditional teaching methods in entrepreneurship education on students entrepreneurial interest and business startups:A data article

Traditional methods of teaching entrepreneurship in universities involves more theoretical approaches which are less effective in motivating considerations for an entrepreneurship career. This owes to the fact that such techniques essentially make students develop a dormant attitude rather than active participation. Expert views suggest that experiential entrepreneurship teaching methods in universities which involve practical activities and active participation can be considered salient to students’ development of entrepreneurial interest an business startup potentials. This present study presents data on the extent to which experiential teaching methods in entrepreneurship adopted by Nigerian universities stimulate students’ entrepreneurial interest and business startups. Data have been gathered following a descriptive cross-sectional quantitative survey conducted among university students (N = 600) of four selected institutions in Nigeria offering a degree programme in entrepreneurship. Hierarchical Multiple Regression Analysis was used in confirming the hypothesis proposed in the study using the Statistical Package for Social Sciences (SPSS) version 22.The findings from the analysis showed that the adoption of experiential practical activities considered as best practices in entrepreneurship teaching in Nigerian universities can stimulate students’ interest and drive for engaging in business start-up activities even as undergraduates. The field data set is made extensively available to allow for critical investigation.

Survey data on bureaucratic processes and entrepreneurial venture performance in SMEs in Nigeria

This article presents data that examined the impact of bureaucratic processes on the performance of small and medium enterprises in Nigeria. A survey was carried out by administering the questionnaire to 400 business owners selected from three reputable associations, namely: NASME, NASSI and ASBON (Nigerian Association of Small and Medium Enterprises, National Association of Small Scale Industrialists and Association of Small Business Owners of Nigeria) in three geo-political zones. Data were analysed using Predictive Analytics Software. Correlation and Regression were employed as inferential statistical tool of analysis. Data set revealed the existence of relationship and the extent to which bureaucratic processes impact the performance of entrepreneurial ventures.

Dataset on humanic clues and customer loyalty in selected hospitals in Lagos State, Nigeria

This article describes survey result on humanic clues and customer loyalty in selected hospitals in Lagos State, Nigeria. This paper obtains information from the customer experience management strategy in considering the techniques in which customer loyalty can be built. 365 copies of questionnaires were retrieved from the customers of the selected four private hospitals in Lagos State. The data gathered from the survey customers were subjected to inferential and descriptive statistics in order to ascertain the sum, mean, standard deviation and the relative importance index (RII). The retrieved copies of questionnaires were analysed utilising SPSS (22). Using the Categorical Regression CATREG analysis, the data article establish that humanic clues have positive influence on customer loyalty. The data collected is openly presented to enhance further analysis.

Dataset on customer experience and satisfaction in healthcare sector of Nigeria

The central aim of the study was to show a dataset that empirically examines the connection between customer experience (CE) and customer satisfaction (CS). Few or no research have investigated how customer experience can be used to improve customer satisfaction in the healthcare sector of Nigeria. The study therefore adopted a survey research and the data were generated via a structured questionnaire. A total of 365 copies of the questionnaire were retrieved from the customers of the selected four private hospitals in Lagos State. The questionnaire administered were analysed using SPSS (version 22). Using the descriptive and the Categorical Regression CATREG analysis, the data explained how customer experience have a significant relationship with customer satisfaction. The data gathered is provided openly so as to facilitate further analysis

Data Article on the Effectiveness of Entrepreneurship Curriculum Contents on Entrepreneurial Interest and Knowledge of Nigerian University Students

The article presented data on the effectiveness of entrepreneurship curriculum contents on university students’ entrepreneurial interest and knowledge. The study focused on the perceptions of Nigerian university students. Emphasis was laid on the first four universities in Nigeria to offer a degree programme in entrepreneurship. The study adopted quantitative approach with a descriptive research design to establish trends related to the objective of the study. Survey was be used as quantitative research method. The population of this study included all students in the selected universities. Data was analyzed with the use of Statistical Package for Social Sciences (SPSS). Mean score was used as statistical tool of analysis. The field data set is made widely accessible to enable critical or a more comprehensive investigation.

Data article on institutional framework and business survivals of informal entrepreneurs in electronics market, Southwest, Nigeria

The article presented data on how institutional framework has provided opportunities for the survival of informal entrepreneurs. In other words, data were gathered based on how the informal entrepreneurs in the electronics market were able to manipulate or avoid law enforcement officials thereby leading to sustainable business performance. Emphasis was laid on four southwestern states in Nigeria to determine the survivals of informal business. Data were gathered based on descriptive survey research design. The population of this study included all informal entrepreneurs in some selected electronics markets. Mean score and standard deviation were used as statistical tools for data presentation. The field data set is made widely accessible to enable critical or a more comprehensive investigation.

Data on impact of technological change on employees' cognitive attitude and organizational performance

Change is unavoidable for organizations just as it is in every sphere of life. Whatever the reasons are, organizations need to change, keeping in mind the end goal to survive and to be successful. Organizations operate in an environment where globalisation is the common expression of the phenomenon that is driving a great dynamism in the business environment across the world and no business is immune from the effects of this “globalisation”. Competition, policymaking and advancement in technology exist on a day-to-day basis (Hatch, 2009) as well as opportunities are no longer localised within a nation, region or continent, every business is now competing with competitors all over the world. These forces are in constant change and affect a large number of organizations, which involves creating new strategies and policies in order for the organizations to survive and compete within the global business world and also to improve organizational performance but, there are also many challenges as well as the intensification of competition. The usage of technology decides the quality and number of products and services to be delivered. Organizational and national restrictive execution and improvement are controlled by the state and types of technology. Technology likewise impacts the living states of individual and groups in organizations and countries and the relationship between them. Technology is inclined to change, and the condition of technology have direct connection to the relationship between the business and worker. Technology, labour and capital are interconnected. The data presented in this article is very salient in this regard