Paul Mathiesen

Applying Social Technology to Business Process Lifecycle Management

In recent years social technologies such as wikis, blogs or microblogging have seen an exponential growth in the uptake of their user base making this type of technology one of the most significant networking and knowledge sharing platforms for potentially hundreds of millions of users. However, the adoption of these technologies has been so far mostly for private purposes. First attempts have been made to embed features of social technologies in the corporate IT landscape, and Business Process Management is no exception. This paper aims to consolidate the opportunities for integrating social technologies into the different stages of the business process lifecycle. Thus, it contributes to a conceptualization of this fast growing domain, and can help to categorize academic and corporate development activities.

Enterprise Business Process Management in the public sector: the case of the Department of Human Services (DHS) Australia

Business process management (BPM) in the public sector is proliferating globally, but has its contextual challenges. Ad hoc process improvement initiatives across governmental departments are not uncommon. However, as for all organisations, BPM efforts that are coordinated across the organisation will reap better outcomes than those conducted in isolation. BPM education plays a vital role in supporting such organisation-wide BPM efforts. This teaching case is focused on the sustainable development and progression of enterprise business process management (E-BPM) capabilities at the Federal Department of Human Services: a large Australian federal government agency. The detailed case narrative vividly describes the case organisation, their prior and present BPM practices and how they have attempted BPM at an enterprise level, capturing pros and cons of the journey. A series of student activities pertaining to E-BPM practices is provided with model answers (covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc.). This case provides invaluable insights into E-BPM efforts in general and BPM within the public sector. It can be useful to BPM educators as a rich training resource and to BPM practitioners seeking guidance for their E-BPM efforts.

What do we know about business process management training? Current status of related research and a way forward

Purpose There is wide acknowledgment that training people from all levels of an organization in process management ac tivities and ‘process thinking’ is a major contributor to the success or failure, and sustainability of BPM. BPM training is provided in almost all BPM initiatives and involves the investment of valuable financial, human, information and other resources. However, little research has focused on this area. As a result, there is a lack of guidance for organizations in conducting value adding BPM training. This paper aims to consolidate the current published knowledge on BPM training in the form of a descriptive literature review to; paint a picture of the existing work, identify gaps and propose a program of work for the future. Design As tructured descriptive literature review was conducted to understand the current status of literature on training in the do main of BPM. Of an initial search of 90 publications , 6 4 publications , published between 1994 and 2015 were filtered and reviewed based on their relevance to answer the research question : What has BPM literature mentioned of training people for BPM? This study proposes a research agenda based on this. A grounded theory coding approach was employed, where NVivo 10 was used as a tool to support the analysis. Findings 234 codes (representing emerging themes) were inductively identified from the data . These c odes were further analysed, resulting in eight core themes pertaining to training in the BPM context. Research implication s - The paper present s a vivid descriptive overview of the current status of research in BPM training, identifying gaps in the literat ure and presents a research agenda which supports a call for action. Originality The paper is the first known of its kind to compile the status of literature focused on BPM training and recommend a research agenda based on such.