Philipp Jussen

Scenarios for the Development of Platform-Based Networks for Additive Spare Part Production

The additive manufacturing technique “Selective Laser Melting” (SLM) provides the basis that is required for a fundamental paradigm shift in industrial spare part manufacturing, which affects both technological and organizational company practices. To harness the full potential of the SLM-technology with regard to agility and customizability, decentralized additive production networks need to be established. According to the principles of just in time, just in place and just enough, a global online platform that distributes construction orders to local manufacturing hubs could empower the market participants to utilize production capacities at optimal costs and minimal efforts. This work evaluates relevant fields of action by developing three future scenarios, which point out different future developments of key factors within the subject area. These scenarios enable market participants to react better and more agilely to unexpected market developments and, by doing so, make it easier for them to use the full potential of plat-form-based additive spare part production.

Effizientes Service-Release-Management für KMU

Kurzfassung Kleine und mittlere Unternehmen (KMU) stehen zunehmend vor der Herausforderung, im Wettbewerb immer komplexer und volatiler werdenden Leistungen des After-Sales-Service zu bestehen. Ein Erfolgsfaktor ist die Veränderungsfähigkeit bzw. die stetige Adaption des eigenen Serviceportfolios. Um KMU bei der Identifikation notwendiger Anpassungen ihres Serviceportfolios, bei deren Bündelung, Management und Umsetzung zu unterstützen, wurde das Forschungsprojekt „ReleasePro“ gestartet. Im Zuge dieses Vorhabens erfolgt die Entwicklung eines systematischen Service-Release-Managements für KMU.

Scenarios for the Development of Electromobility

Electromobility provides the basis for a fundamental, worldwide paradigm shift concerning individual mobility. This change will entail an extensive shift in the market, affecting several industries and resulting in a complex and dynamic market environment. Given these circumstances, being prepared for different potential development trends is crucial for both individual and collective success in the electric mobility market. Therefore, the main objective of this paper is to generate one major scenario for the successful development of electromobility in Germany. This scenario points out a consistent combination of development trends for certain key factors, shaping electromobility. Current scientific work regarding the future of electromobility primarily focusses on technological aspects and, for the most part, neglects services as key for bridging the gap between technology and the customer. This desideratum for research is addressed by the present paper, which seeks to develop holistic scenarios that consider all key factors that are relevant in the context of electromobility. A fundamental finding of this study is that services can have a great impact on the success of electromobility, even in the absence of significant technological progress.

Informations- und Kommunikationstechnologien für die Instandhaltungsplanung und -steuerung

Informations‐ und Kommunikationstechnologien ermoglichen die effiziente, schnelle und sichere Planung und Steuerung von Verwaltungs‐ und Leistungsprozessen in der Instandhaltung. Die systematische Erfassung, Verwaltung und Nutzung administrativer Auftragsdaten kombiniert mit technischen Zeichnungen, Materialeigenschaften und Maschinendaten unterstutzt gezielt die Abwicklung von Instandhaltungsprozessen von der Initiierung bis zum Abschluss des Auftrages. Das vorliegende Kapitel zeigt die Ziele des Einsatzes von IT‐Systemen in der Instandhaltung auf, beschreibt die Elemente und Funktionen von Instandhaltungsplanungs‐ und ‐steuerungssystemen (IPS‐Systeme), befasst sich mit der Nutzung mobiler Systeme und gibt einen Uberblick uber aktuelle und kunftige Entwicklung der Informations‐ und Kommunikationstechnologien in der Instandhaltung.

Smart Services – Datenbasierte Dienstleistungen in der Instandhaltung

Die Nutzung von Informations‐ und Kommunikationstechnologien in Wirtschaft und Gesellschaft ist inzwischen zur Selbstverstandlichkeit geworden. Deutschen Leitbranchen, wie dem Maschinen‐ und Anlagenbau, stehen durch die Digitalisierung jedoch noch grose Umbruche vor. Die Erfassung von Daten im laufenden Betrieb der Anlagen bietet die Chance durch die Analyse der Daten wertvolle Informationen zu gewinnen. Diese Informationen lassen sich in datenbasierten Dienstleistungen mehrwertstiftend in der Instandhaltung nutzen. In diesem Beitrag wird das Potenzial von datenbasierten Dienstleistungen in der Instandhaltung erlautert und wie dadurch neue Geschaftsmodellen fur Unternehmen entstehen konnen. Der Beitrag schliest ab mit einer Beschreibung moglicher Einsatzfelder von datenbasierten Dienstleistungen in der Instandhaltung am Beispiel des Unternehmens BELFOR DeHaDe GmbH.

Lernen von den Besten: Fünf Erfolgsfaktoren bei der Entwicklung von Smart Services

Damit Unternehmen die Potenziale von Smart Services nutzen konnen, mussen intelligente Objekte, technische Infrastruktur und Geschaftsmodelle kombiniert werden. Smart Services sind datenbasiert und erfordern daher eine integrierte Berucksichtigung von Hard- und Software. Sie stellen die hochste Ausbaustufe digitaler, datenbasierter Geschaftsmodelle dar. Fur die erfolgreiche Entwicklung von Smart Services bedarf es daher anderer Ansatze als bei der klassischen industriellen Dienstleistungsentwicklung. In einem breit angelegten Benchmarking konnte diese Erkenntnis bestatigt werden. Als Kernergebnis wurden funf Prinzipien fur die erfolgreiche Entwicklung von Smart Services abgeleitet.

Market Launch Process of Data-Driven Services for Manufacturers: A Qualitative Guideline

Traditional manufacturing companies increasingly launch data-driven services (DDS) to enhance their digital service portfolio. Nonetheless, data-driven services fail more often than traditional industrial services or products within the first year on the market. In terms of market launch, their digital characteristics differ from traditional industrial services and thus need specific structures and actions, which companies currently lack. Therefore, a process guideline for a six-month market launch phase of DDS is developed. The guideline relies on analogies from product, service and software launches based on the latest literature from service marketing and successful practices from various industries. Finally, the guideline is evaluated within five industrial case studies. Thus, the guideline provides scientific research insights regarding the market launch process of DDS and adds to the research of service marketing. It provides practical guidance for manufacturing companies by serving as a reference process for the market launch and offering a collection of successful practices within this area.

Development of Maturity Levels for Agile Industrial Service Companies.

Industrial service is currently undergoing tremendous changes, largely driven by the development of new technologies, in particular the advancing digitalization. Never before have organizations had more comprehensive and insightful data assets - and never before have the opportunities to fully exploit this potential been better. However, most companies are unaware of how they can make use of this potential and which development steps are necessary to react to the current situation. To change this, a maturity-based approach was developed which describes four development stages of an industrial service company from a technological, organizational and cultural point of view. The maturity model makes it possible to develop a digital roadmap that is tailor-made to each company, which helps to introduce Industrie 4.0 and transform industrial service companies into learning, agile organizations.

Dispositioning Strategies of Maintenance Tasks in Offshore Wind Farms

Operation and Maintenance (O&M) is a key value driver for offshore wind farms. Consequently, reducing O&M costs improves their profitability. This paper introduces different typologies of dispositioning maintenance tasks in offshore wind farms, in order to help design the strategies and organization of maintenance. Based on the special requirements of offshore wind farms regarding planning and controlling the O&M activities, a morphological analysis was developed. With this different disposition strategies for offshore wind farms could be generated. The consequences of choosing different characteristics are allegorized in an exemplary fashion. The work presented in the following is the foundation for designing a software-based dispositioning tool for usage in offshore wind farms, which will help to increase the effectiveness of the disposition in offshore wind farms by maximizing the number of accomplished tasks per day and minimizing the time technicians stay on the wind turbine and the ships.

The Influence of the Customer in Service Production

Increasing productivity in product-service systems is a vital success factor for industrialized economies and individual businesses. The service production is typically described as an integrated value chain setting, in which the provider and the customer are co-creators. This paper embraces a characteristic curve model in order to illustrate the influence of the customer on the productivity of service production. The characteristic curves are derived from a system dynamics simulation model for a synchronized takt-based service production. In conclusion this research leads to designs recommendations for service production systems in order to reduce lead times and increase adherence to delivery dates.