Pilar Alonso Martín

Estudio comparativo de la satisfacción laboral en el personal de administración

In line with Herzberg’s model (Herzberg, 1959) this paper raises the question of the existence of differences in the perception of work satisfaction. It is a descriptive cross sectional study made with a sample of 80 public servants belonging to the administration and services in a public university. The Work Satisfaction Questionnaire (Warr., cokk and Wall, 1979) was used as the measurement tool. Results that females, older people, more senior employees and temporary workers had a higher level of work satisfaction. It is concluded that it is external factors, such as leader-subordinate exchange what lowers satisfaction regardless of other variables. Specific actions should be taken in order to improve vertical communication