Raquel Pérez-Ordás

Calidad, satisfacción y valor percibido de los usuarios de un servicio deportivo público

The objetive of this study was to evaluate the perceived quality, satisfaction and perceived value of the sports service users. The sample consisted of 646 users. Each user filled in a self-administered questionnaire, which gave their valid psychometric properties to assess the perceived quality, satisfaction and perceived value.The results obtained showed that the quality of service received was good sport, being the technical and service personnel the best values and the information being provided to the weakest users. Also positive was the assessment of satisfaction and perceived value to the user. Both satisfaction and perceived value of the service depends primarily on an intangible factor and activities.

Teaching personal and social responsibility model-based programmes in physical education A systematic review

The purpose of this study was to conduct a review of research on the Teaching Personal and Social Responsibility model-based programme within physical education. Papers selected for analysis were found through searches of Web of Science, SportDiscus (EBSCO), SCOPUS, and ERIC (ProQuest) databases. The keywords ‘responsibility model’ and ‘physical education’ were used in different combinations. The relevant articles were checked for the following criteria: (a) the study has been published in a peer-reviewed international journal; (b) it included Teaching Personal and Social Responsibility model-based programme implementation; (c) programmes were implemented within physical education classes; and (d) the full text was available in English or Spanish. The quality of the selected studies was scored using a quality assessment list. Twenty-two papers that satisfied the selection criteria were identified. A practical analysis of these papers to present the results placed them into three categories: (a) impact of the Teaching Personal and Social Responsibility model-based programme on teachers; (b) programme implementation features; and (c) outcomes of the Teaching Personal and Social Responsibility-based programme on student participants. Longer studies with follow-up data, quantitative methodological designs, and larger samples would be particularly important for future investigations.

Duration of membership at sports centers and reasons for quitting.

Reasons for quitting membership at a sports center and their relation with socio-demographic characteristics and duration of membership were investigated. 642 individuals (55.4% men, 44.6% women), who had recently quit membership at a Spanish sports center, completed a questionnaire. There were significant differences in reasons for quitting on age, occupation, type of activities, and time spent on membership activities. The main reason was financial, regardless of the duration of membership.

Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction

The purpose of this paper is to determine how an instrument – designed to assess quality, value, and satisfaction – works, and compare results obtained in female users of unisex sports services and fitness centres and female users of exclusively female sports services and fitness centres.,A total of 745 women belonging to 62 sports services and fitness centres took part in this study; 36.60 per cent were members of female-exclusive centres. The average age was 32.97±14.11 years. In total, 38.70 per cent of the women surveyed used the sports services and fitness centres twice a week for 66.37±32.87 minutes on average. The EPOD2 questionnaire was used. This instrument is made up of 25 items and measures quality, value, and satisfaction. The invariance of the factorial structure in the two groups was verified and regression coefficients were calculated for the relationships in the model.,The model is stable in both of the groups. Quality is a predecessor of value and satisfaction. Value is related to a large extent to Satisfaction. The dimensions of quality (activity, sports instructors, service personnel, and space) are directly related to value and/or satisfaction. There are significant differences in the standardised values that relate quality and its dimensions with the value and satisfaction between women users of female-exclusive centres and women users of unisex centres.,This paper is important because the findings of this study can be applicable to help sports services and fitness centres, whether unisex centres or female-exclusive centres, obtain better assessments from female users.

O MOTIVO DO ABANDONO DE UM CENTRO DE ESPORTES ESPANHOL, POR PARTE DOS SEUS USUÁRIOS: SEGMENTAÇÃO

Dropping out any organized sport activity is a socioeconomic problem. Knowing the reasons users quit sport centers and homogenizing these reasons into segments offers a large practical application. These were the goals of the study. The sample included 642 customers who dropped out certain sport center. The tool used was an attrition rate scale in sport centers. Descriptive and clusters analyzes were carried out. Results pointed out economical reasons as the main factor of attrition. Cluster analysis confirmed those conclusions in every segment, showing differences by sex and educational level.