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Roy A Jensen

Alcatel-Lucent

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Publication

Featured researches published by Roy A Jensen.

Archive | 1997

Call distribution based on agent occupancy

Thomas S Fisher; Andrew D. Flockhart; Roy A Jensen; Joylee E. Kohler; Eugene P. Mathews; Edward L. Smelko

Archive | 1998

Call center agent selection that optimizes call wait times

Andrew D. Flockhart; Robin H Foster; Roy A Jensen; Joylee E. Kohler; Eugene P. Mathews

Archive | 1997

Arrangement for equalizing levels of service among skills

Andrew D. Flockhart; Robin H Foster; Roy A Jensen; Joylee E. Kohler; Eugene P. Mathews

Archive | 2000

System for automatically predicting job time of call center agent under multi-skill agent environment

Thomas S Fisher; Roy A Jensen; Martin I Reiman; エス．フィッシャー トーマス; アイ．レイマン マーチン; エー．ジェンセン ロイ

Archive | 2000

System zur automatischen auf Agentbelegung basierten Lenkung von Anrufen zu Agenten einer Anrufzentrale in einem Agentüberflüssigkeitszustand A system for automatically based on agent availability routing of calls to a call center agent in a liquid state agent About

Thomas S Fischer; Roy A Jensen; Martin I Reiman

Archive | 2000

System zur automatischen Voraussage der Arbeitszeit von Anrufzentraleagenten in einer Umgebung mit Agenten mit mehreren Fähigkeiten System for automatic prediction of the working time of call center agents in an environment with multi-skilled agents

Thomas S Fisher; Roy A Jensen; Martin I Reiman

Archive | 2000

System zur automatischen auf Dienststufen basierten Lenkung von Anrufen zu Agenten einer Anrufzentrale in einem Agentüberflüssigkeitszustand A system for automatically based on service levels routing calls to agents in a call center in an agent About liquid state

Thomas S Fischer; Roy A Jensen; Martin I Reiman

Archive | 2000

System zur automatischen auf Verzögerungswahrscheinlichkeiten basierten Lenkung von Anrufen zu Agenten einer Anrufzentrale in einem Agentüberflüssigkeitszustand

Thomas S Fischer; Roy A Jensen; Martin I Reiman

Archive | 2000

System zur automatischen Voraussage der Arbeitszeit von Anrufzentraleagenten in einer Umgebung mit Agenten mit mehreren Fähigkeiten

Thomas S Fisher; Roy A Jensen; Martin I Reiman

Archive | 2000

SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS ACCORDING TO DELAY PROBABILITY IN AGENT SURPLUS CONDITION

Thomas S Fisher; Roy A Jensen; Martin I Reiman; エス．フィッシャー トーマス; アイ．レイマン マーチン; エー．ジェンセン ロイ

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Martin I Reiman

Avaya

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Thomas S Fisher

Alcatel-Lucent

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Robin H Foster

Alcatel-Lucent

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Eugene P Mathews

Bell Labs

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Joylee E Kohler

Bell Labs

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Andrew D. Flockhart

AT

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Andrew D. Flockhart

AT

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Eugene P. Mathews

Alcatel-Lucent

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Joylee E. Kohler

Alcatel-Lucent

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Edward L. Smelko

Alcatel-Lucent

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