Robin Teigland

The provision of online public goods: Examining social structure in an electronic network of practice

Electronic networks of practice are computer-mediated social spaces where individuals working on similar problems self-organize to help each other and share knowledge, advice, and perspectives about their occupational practice or common interests. These interactions occur through message postings to produce an on-line public good of knowledge, where all participants in the network can then access this knowledge, regardless of their active participation in the network. Using theories and concepts of collective action and public goods, five hypotheses are developed regarding the structural and social characteristics that support the online provision and maintenance of knowledge in an electronic network of practice. Using social network analysis, we examine the structure of message contributions that produce and sustain the public good. We then combine the results from network analysis with survey results to examine the underlying pattern of exchange, the role of the critical mass, the quality of the ties sustaining participation, the heterogeneity of resources and interests of participants, and changes in membership that impact the structural characteristics of the network. Our results suggest that the electronic network of practice chosen for this study is sustained through generalized exchange, is supported by a critical mass of active members, and that members develop strong ties with the community as a whole rather than develop interpersonal relationships. Knowledge contribution is significantly related to an individuals tenure in the occupation, expertise, availability of local resources and a desire to enhance ones reputation, and those in the critical mass are primarily responsible for creating and sustaining the public good of knowledge. Finally, we find that this structure of generalized exchange is stable over time although there is a high proportion of member churn in the network.

Stepping into the internet: new ventures in virtual worlds

When the call for papers for this special issue went out in the fall of 2007, there was a lot of hype around virtual worlds, with organizations such as Toyota, American Apparel, IBM, Reuters, Sun Microsystems, and Wells Fargo experimenting with Second Life as a potential platform to reach consumers. Anshe Chung was touted as the first online personality to exceed one million U.S. dollars from profits earned inside a virtual world. However, in accordance with Gartner’s hype cycle, after the initial spike in hype in 2006, virtual worlds quickly entered into the phase Gartner refers to as the “trough of disillusionment.” As enticing as the initial press reports were around the potential of virtual worlds for creating new forms of value, during the disillusionment phase individuals and organizations discovered what we have long known in MIS: if you build it, they will not necessarily come.

Improved organizational performance through communities of practice

Purpose – The purpose of this article is to empirically investigate the relationship between communities of practice and performance.Design/methodology/approach – Interviews, surveys, and company records from a case study of several communities of practice within a multi‐billion dollar construction project are investigated. Using the concept of learning curves, the authors look at the relationship between four communities of practice and their performance as well as taking an in‐depth look at the communication patterns within each community of practice.Findings – Three communities of practice that operated under stable conditions were found to exhibit improved performance. However, the one community of practice that experienced changes in its communication channels due to a physical move was never able to regain its previous ability to continuously improve, indicating a strong relationship between communication channels and performance.Research limitations/implications – The research presented here focuse...

How Internet technologies impact information flows in R&D: reconsidering the technological gatekeeper

Previous studies have firmly established the technological gatekeeper to be a key node in the innovation process – acquiring, translating, and disseminating external information throughout the R&D unit. However, the gatekeeper concept has received modest attention in recent times. We argue that the concept needs to be re-examined in light of the recent advances in Internet technologies that have dramatically altered how knowledge workers source and share their information. Drawing on social network analysis and interview evidence from a medical devices R&D group, we find that the gatekeeper role is still vital, but no longer needs to be performed by a single individual. Instead, the modern R&D group can keep abreast of the latest technological advances through a combination of Internet-enabled internal and external communication specialists. This study makes a number of important contributions. The gatekeeper theory is extended through the development of an updated conceptual framework. We also discuss the practical implications of our findings and advise R&D managers on how to organise resources to maximise optimal information flows.

Transactive memory systems as a collective filter for mitigating information overload in digitally enabled organizational groups

With the increasing processing power and plummeting costs of information and communication technologies, the ability of employees to ubiquitously access and disseminate information grows. However, emerging research shows that individuals are struggling to process information as fast as it arrives. The problem of information overload is a significant one for contemporary knowledge-intensive organizations because it can adversely affect productivity, decision making, and employee morale. To combat this problem, organizations often invest in technical solutions such as business intelligence software or semantic technologies. While such technical approaches can certainly aid in reducing information overload, less attention has been directed at understanding how collective behavior, and in particular transactive memory systems, might enhance the ability of organizations to cope with information overload. In this study, we ask whether (and, if so, how do) transactive memory systems act as a collective filter to enable organizational groups to mitigate the potential for information overload. We used social network analysis and interview evidence from the R&D departments of two high-technology firms in the life science industry and found that individuals spontaneously organized without any centralized control to create a collective filter. For example, we found that one set of individuals specialized in filtering external information into the group while another set specialized in filtering that information for internal use. We conclude by discussing the theoretical and practical implications of our findings.

Seeing Eye-to-eye: How do Public and Private Sector Views of a Biotech Cluster and its Cluster Initiative Differ?

Abstract As clusters have developed from an analytical concept into a key policy tool, numerous cluster initiatives, or collaborative organizations designed to enhance the competitiveness of clusters, have been implemented across the globe. However, while research on clusters is abundant, research specifically focusing on these emerging organizations is scant to date. This paper analyzes one such cluster initiative and its cluster, and in particular examines to what degree the public and private sectors (1) have the same understanding of the clusters competitiveness and underlying strengths and weaknesses and (2) what activities the cluster initiative should conduct.

Collective Action in Electronic Networks of Practice: An Empirical Study of Three Online Social Structures

Electronic networks of practice are computer-mediated social spaces in which individuals working on similar problems self-organize to help each other and share perspectives. Based on previous research positing that the interaction created by network participants produces an online public good of knowledge, the purpose of this empirical paper is to use theories of public goods and collective action to investigate this provision of knowledge. While based on the same technology platform and a similar concept, we examine three cases in different professions: education, healthcare, and tourism by examining how the 1) heterogeneity of the individuals, 2) relational structure of social ties, 3) norms of behavior, 4) affective factors, and 5) sanctions for noncompliance impact the creation of a public good. We find that the most successful effort to create an electronic network of practice was within education and that one contributing factor was the sites ability to leverage existing offline networks of practice to create a relational structure of stronger social ties between members. In summary, these results reveal that taking a unitary view of the underlying collective masks possible heterogeneity along a number of important dimensions and as a result may undermine the likelihood that the public good is created and maintained.

Expanding the horizons of digital social networks

The study of social networks has attracted much interest from the IS community in recent years, driven mainly by the accessibility of trace data that remain as a by-product of interactions conducted through technology-enabled platforms. Despite its rapidly growing influence, we have some concerns about the current trajectory of social network research in the IS field. Our purpose in this commentary piece is to accentuate for the new generation of social network researchers, who are au fait with mathematical techniques for analyzing massive digital datasets, how the combination of quantitative and qualitative approaches can enrich our understanding of networks. First we highlight how the social network perspective has contributed to our understanding of IS phenomena. Next we review mixed methods research in IS social network research. An agenda for future IS social network research is then presented where we suggest how qualitative approaches can best complement trace data in addressing focal social network questions. We conclude by discussing the challenges of conducting mixed method studies of digitally enabled social networks. We review the current state of social network research within the IS field.We highlight concerns with the trajectory of IS social network research.We discuss how the combination of trace data and qualitative approaches can best address pertinent social network research questions.

Breaking Out of the Bank in Europe - Exploring Collective Emergent Institutional Entrepreneurship Through Bitcoin

In recent years, the Bitcoin community has collectively developed an open source platform that allows for the mining of the Bitcoin currency as well as instant global peer-to-peer payments and financial transactions using Bitcoins - without any central authority. With its theoretical roots in the Austrian School of Economics, the community can be seen as a potential threat to the mega financial institutions and governments in Europe and across the globe as the Bitcoin currency and its underlying principles challenge the long-standing fiat money system. Designed and implemented in only 2009, Bitcoin has rapidly grown from being an idea in the head of a “Japanese programmer” to becoming a legitimate currency as Bitcoin-Central was awarded an International Bank ID number and became a Payment Services Provider equal to organizations such as PayPal. However, perhaps due to its rapid growth during the past four years and the fact that the currency is primarily a virtual one, the Bitcoin community has been subject to external threats such as fraud, hacker attacks, and a lawsuit. Despite this, the community has shown significant resilience and has even shown continued exponential growth in recent months. As such, our research purpose is to investigate the process through which the Bitcoin community acts as an institutional entrepreneur. As a first step in fulfilling our research purpose, we conduct an exploratory analysis in this research-in-progress paper of the formal and informal “organizations” of Bitcoin as well as of the topical network structure of the Bitcoin community using secondary sources and the complete archive of 1.15 million English posts written by 21,903 members between 2009 and 2013. Some preliminary results and findings as well as future steps are discussed.

Balancing on a tightrope: Managing the boundaries of a firm-sponsored OSS community and its impact on innovation and absorptive capacity

Realizing the innovation potential of OSS communities, firms now create or sponsor their own open source software (OSS) communities, generally as part of an open innovation strategy. However, maximizing the innovation capability of a sponsored OSS community is a challenging task since firms cannot rely on traditional hierarchical authority to control community members. Furthermore, a firms efforts to manage its sponsored community may also impact the firms absorptive capacity, or its ability to effectively absorb and leverage the valuable knowledge created by the community. Thus, the purpose of this article is to investigate two research questions: 1) How does the boundary management of a firm-sponsored OSS community impact the communitys innovation capacity? and 2) How does the boundary management of a firm-sponsored OSS community impact the firms absorptive capacity? Using the results from our qualitative analysis of eZ Systems and its successfully sponsored OSS community - eZ Publish - we develop a theoretical model depicting how the boundary management of a firm-sponsored OSS community influences both the communitys innovation capacity and the absorptive capacity of the firm. In addition, the results of our study highlight the central importance of an integrative IT platform in boundary management activities.