Silvia Dello Russo

Predicting job satisfaction and job performance in a privatized organization

ABSTRACT The current study focused on job satisfaction and job performance, as well as on their predictors in a privatized organization. We tested a model in which job satisfaction, consistent with social cognitive theory, is related to self-efficacy and perceptions of social context (i.e., colleagues, immediate supervisor, top management); job satisfaction, in turn, predicts job performance along with organizational tenure. White collars (N = 1172) from the staff and line functions of an Italian privatized organization were administered a self-report questionnaire matched with their job performance as rated by supervisors (six months later). Structural equation modelling supported the hypothesized relationships among variables. We found that: (a) self-efficacy was related to the three components of perceptions of social context; (b) perceptions of social context mediated the relationship between self-efficacy and job satisfaction; (c) job performance was positively predicted by job satisfaction; and (d) finally, the relationship between organizational tenure and job performance became progressively negative as organizational tenure increases, indicating a misfit between the person and the organization for employees hired before the privatization. Our findings suggest interventions directed at enhancing employees’ self-efficacy in mastering job tasks under unstable conditions, at supporting supervisors in managing their coworkers, and at improving the fit between higher-tenured employees and the organization.

The Relationship of Employee Perceptions of the Immediate Supervisor and Top Management With Collective Efficacy

Middle-level managers ( N = 1,149) in an Italian service organization were administered a questionnaire that assessed self- and collective efficacy in dealing with job responsibilities and tasks, perceptions of their immediate supervisor regarding support and encouragement, perceptions of top management regarding the coordination of different units and communication, and affective organizational commitment and job satisfaction. Structural equation modeling supported (a) the differential relationship of perceptions of two levels of leadership with group collective efficacy and (b) their mediating role between self- and collective efficacy. Moreover, both perceptions of the immediate supervisor and group collective efficacy displayed a strong relationship with job satisfaction. Perceptions of top management and group collective efficacy were related to organizational commitment. These results suggest ways to enhance group collective efficacy beliefs.

Collective Efficacy and Organizational Commitment in an Italian City Hall

Employees (N = 170) of a City Hall in Italy were administered a questionnaire measuring collective efficacy (CE), perceptions of context (PoC), and organizational commitment (OC). Two facets of collective efficacy were identified, namely group and organizational. Structural equation models revealed that perceptions of top management display a stronger relationship with organizational collective efficacy, whereas employees’ perceptions of their colleagues and their direct superior are related to collective efficacy at the group level. Group collective efficacy had a stronger relationship with affective organizational commitment than did organizational collective efficacy. The theoretical significance of this study is in showing that CE is two-dimensional rather than unidimensional. The practical significance of this finding is that the PoC model provides a framework that public sector managers can use to increase the efficacy of the organization as a whole as well as the individual groups that compose it.