Sônia Regina Paulino

Public Service Innovation and Evaluation Indicators

This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and Sao Joao landfills, both located in the city of Sao Paulo, Brazil. There are two methodological procedures. First, the analysis is based on a multi-agent innovation approach. Second, there is an adaptation of the social carbon methodology (SCM) constructing indicators to assess the social and environmental outcome of landfill CDM projects in order to identify opportunities for innovations in services related to the solid waste sector. The application of the multi-agent model for innovation in public services in the solid waste sector makes it possible to bring together the political actors, service organizations and consumers / users. Equally pertinent is the adaptation of the application of SCM, defining indicators to understand the particularities of the service in the context researched, with regard to seeking opportunities for building new ways to solve specific problems through new institutional and organizational arrangements, involving municipal governments, utility companies, communities surrounding the landfills, collectors of recyclable materials, organized bodies of civil society; and with regard to establishing parameters to guide the objectives of innovation in the public sector.

Apropriação local de recursos dos projetos do mecanismo de desenvolvimento limpo nos aterros sanitários no município de São Paulo

El articulo tiene como objetivo presentar y analizar datos sobre el generacion y uso de los recursos asignados al Fundo Especial do Meio Ambiente e Desenvolvimento Sustentavel de reducciones certificadas de emisiones, subastado en 2007 y 2008, de proyectos de Mecanismo de Desarrollo Limpio desplegados en los vertederos Bandeirantes y Sao Joao, Sao Paulo, considerando el acceso de los interesados a esos recursos. El analisis esta hecho de pesquisa documental y entrevistas, adoptando el marco analitico del modelo multi-agente, que permite cubrir los diversos actores en las esferas politicas, economicas y sociales. Se encontro que el servicio de preferencias y acceso planteados por las poblaciones que rodean a los vertederos, no han sido tratadas hasta ahora. Por ultimo, queremos destacar la insuficiencia de las acciones que ponen la perspectiva de la gestion local de los residuos solidos municipales como pauta para la propiedad local de las caracteristicas del mercado de carbono.

Innovation in brazilian landfills: a servppin perspective

This paper is devoted to the discussion of innovation promotion in urban solid waste services through Clean Development Mechanisms (CDM) projects, emphasizing the participation of civil society. The empirical context is based on the municipal solid waste sector in Brazil, taking into account six landfill CDM projects located in the Sao Paulo Metropolitan Area. The discussion is based on the ServPPIN concept (public-private innovation networks in services). It focuses on the characterization of the landfills selected and on the identification of the stakeholders involved with these landfills, pointing out any participation gaps. The studied context confirms the centrality of multi-agent participation, addressed by the ServPPIN analytical approach, highlighting the wide involvement of several agents, and in particular, the issue of interaction with users. The results indicate that the participation of associations and cooperatives surrounding landfills is still marginal. Bringing this theoretical (ServPPIN) and empirical research (landfill CDM project) together, one can identify a relevant factor affecting the establishment of basic conditions for service innovation converging with the local co-benefits generation: a weak interaction with users.