Steen Hildebrandt

Quality culture and TQM

In the article the concept of quality culture is introduced. Its relation to total quality management is discussed and a procedure for working with quality culture in practice is proposed.

Implementing change: lessons from five development projects

The aim of this paper is firstly to report on what we have observed by following major improvement and development projects in five industrial enterprises. In particular, we shall focus on issues which have often been addressed in Danish enterprises, namely the participation of employees in the change process, the role of a vision of the future company, and organisational learning processes taking place during the development project. Secondly, different interpretation models will be employed in an effort to broaden the understanding of the many facets and viewpoints associated with organisational changes. Thirdly, four paradoxes for managing development projects will be presented; they may serve as guidelines for coping with the complexity and uncertainty of change processes.