Steve Paton

Relevance or ‘relevate’?: How university business schools can add value through reflexively learning from strategic partnerships with business

Much has been debated about the perceived relevance/irrelevance of business schools in addressing business needs with some suggesting that academic research is not applicable to practice. We contribute by claiming the debate is itself somewhat misplaced and the real task of business schools is to instil the art of ‘relevating’ the seemingly irrelevant in order to prepare managers for the challenges they face. Paradoxically, we contend that in relentlessly pursuing scholarship, academics can make a valuable contribution to practice by offering counterintuitive viewpoints that challenge business mindsets. Ironically, value-adding contributions to practice are best made when academia resists the seductive tendency to capitulate to the immediate demands of the client. For it is only by challenging conventional wisdom and expectations and thereby creating dissonance in the minds of managers, that new and unthought avenues of action may be opened up for consideration. We illustrate this by examining the experiences of a partnership between a multinational corporation and a university in the United Kingdom where the executive education programme was carried out using action learning techniques while encouraging reflexivity in practice.

Who am I and what am I doing here? : Becoming and being a project manager

Purpose – This paper aims to empirically explore the nature of tensions that emerge within the process of becoming a manager in the post‐bureaucratic organisation, by focusing on the emergence of project management as a key carrier of post‐bureaucracy. The paper seeks to address two aspects of individual transformation into project manager; first, it aims to understand the specific factors, which drive the transformation of technical specialists into project managers and, second, to illuminate the tensions and challenges experienced in this new position.Design/methodology/approach – The empirical base for the study is a series of structured group discussions with project managers from a range of distinct industrial sectors and organisations.Findings – The paper illustrates the tensions implicit in the process of becoming a project manager. It identifies a number of conflicts that arise between the overarching philosophy of project management and the process of enacting the role of project manager around t...

Something Old, Something New?: Competing logics and the hybrid nature of new corporate professions

The professionalization of certain management occupations, such as project management and human resource management, has been neglected in recent debates on professions, which instead focus upon the deregulation of collegial professions or the failure or unwillingness of new expert occupations to professionalize. Project management represents one of a handful of ‘management professions’ which confound this interpretation, explicitly pursuing a ‘corporate professionalization’ project with some degree of success. This paper focuses on the strategic activities of the principal British professional association in this field, the Association for Project Management (APM), as it negotiates a path between exploiting established sources of legitimacy and exploring a novel conception of professionalism. In the process, the association manipulates collegial and corporate logics of professionalism, in terms of its relationships with key stakeholders, its global orientation, its knowledge base and strategies of occupational closure. Drawing on interviews with APM officials and broader documentary analysis, we analyse the conditions which have produced this hybrid model of professionalism, highlighting the pragmatic management of tensions through the combination of distinct, even contradictory, professionalization logics.

Performance measurement driving change: a case from the defence sector

Purpose - The purpose of this paper is to present a case study demonstrating the role of performance measurement systems (PMS) in driving strategic transformation. Design/methodology/approach - Using a case study approach this paper analyses how Babcock Marine, a service provider to the Ministry of Defence (MoD), is using performance measurement as a catalyst to bring about strategic transformation at Her Majestys Naval Base – Clyde. Transformation is required to facilitate a new public-private sector contractual and financial relationship. Findings - This paper highlights the differences between the use of PMS in static and dynamic (transformational) environments. It proposes that the balanced scorecard is a useful tool to monitor the pace of change and communicate the status of the change. It indicates that during the transformation program care must be taken to ensure that the measures used stay aligned with strategic objectives and that the balanced scorecard does not become cumbersome in terms of number of measures and administrative overhead. Finally it suggests that even in the absence of other critical success factors normally associated with transformation (such as a clear transformation plan and a strong ongoing communication mechanism), the balanced scorecard can provide structure and focus which will help to maintain the pace of change. It therefore demonstrates that the introduction of a performance management system can be complementary to the process of strategic transformation. Originality/value - The paper provides empirical evidence of PMS supporting transformation even in the absence of other critical success factors normally associated with strategic transformation.

Understanding high-value manufacturing in Scottish SMEs

Purpose – The purpose of this paper is to investigate the use of high-value manufacturing (HVM) concepts in Scottish SMEs and define how they are being used to gain competitive advantage. Design/methodology/approach – Cross-sectional research carried out using a large-scale survey of 435 SMEs and semi-structured interviews of a subset of 50 SMEs. Findings – Findings indicate that HVM is not a homogeneous state but an umbrella term for a number of operational models adopted by manufacturers that are progressively moving from simple price-based production; companies must, as a foundation, be operationally excellent in all lifecycle phases before extending their capability by offering a more comprehensive service; HVM is not a static state but a journey that differs in nature for each manufacturer depending on the nature of its market and customer. Research limitations/implications – The approach to theory must be more integrated combining aspects of marketing, strategic and operational theory. Research must...

Introducing Taylor to the knowledge economy

Purpose – The knowledge economy and the knowledge work that fuels it have created much debate in relation to the types of workers it requires and how they should be managed. The central issue is that “knowledge workers” are only valuable while possessing a body of knowledge to utilise in the process of their work. The management of workers with knowledge runs counter to the more mainstream Taylorist systems based on the assimilation of knowledge into the organisation. The purpose of this paper is to theoretically analyse the usefulness of Scientific Management as a management system for controlling knowledge work.Design/methodology/approach – Through a review of relevant literature this paper compares the main principles of scientific management with the theory of knowledge work in an attempt to understand their relationship.Findings – This paper finds that: despite the need for workers to retain knowledge the main principles of scientific management can still be applied; and the application of Scientific...

Stuck in the middle: a case study investigating the gap between top-down and bottom-up change

Few studies have addressed the differing roles that should be adopted by those at the top and bottom of the organisation when implementing change. This empirical ethnographic study within an engineering company concludes that: a multiplicity of top levels must be defined before any role allocation can occur; the role of the top is most important when boundaryshaking activity is required; the role of the change agent must link the top and bottom; and the embodied knowledge at the bottom must be identified and utilised effectively.

Cutting through the confusion of contemporary work

Purpose – The purpose of this paper is to discuss the nature of contemporary work. There is much discussion surrounding the meaning of the term knowledge worker and the value these workers generate for the organisation. This paper agrees that the value to organisations of workers who possess knowledge is increasing but argues that the nature of the knowledge worker is unclear within current literature. It acknowledges that there is a high level of knowledge in contemporary work and that many workers can claim to be knowledgeable, however these workers while necessary to the firm do not provide it with competitive advantage.Design/methodology/approach – This paper argues that there are four tensions running through the literature on the nature of the knowledge worker and proposes that the elements that comprise knowledge work fall into three groups that are knowledge possession, knowledge activity and knowledge context. First, the nature of contemporary work and its relationship to traditional categorisati...

Lean implementation in a service factory: views from the front-line

Abstract The deployment of Lean methods in service work is increasingly viewed as a legitimate response more efficient front-line service delivery. However, there are mixed results with process efficiency gains frequently marginalised by losses in employee satisfaction and customer focus. It is suggested that these sub-optimal outcomes result from partial adoptions of Lean with emphasis on process efficiency neglecting employee and customer outcomes. Utilising Action Research this paper investigates a Lean implementation within a UK call centre. This research finds that Lean when implemented properly can lead to improved process efficiency, a better customer experience and increased employee satisfaction. It suggests that to achieve these optimum outcomes Lean implementations must as a priority be focused on creating customer satisfaction and be customised to fit with particular contingencies in the organisational context such as the nature of the interface between the front-line worker and the customer.

Great expectations and hard times: the paradoxical experience of the engineer as project manager

While tensions between technical and management functions in organisations have long been recognised, very little research examines this relationship empirically in light of the emergence of project management as an (apparently) attractive career route for engineers and other technical specialists. This paper empirically explores these tensions, identifying various contradictions between the discursive legitimation of project management and the lived experience of project managers. Drawing on a series of structured group discussions with project managers from a range of industrial sectors with an engineering background, the paper illustrates the tensions implicit in the transition from technical specialist to project manager, and provides empirical evidence of the conflict between discourses which extol the importance and value of project management as an organisational imperative and the far more mundane experiences of project management as practiced in the real world, posing fundamental questions about the status and influence of project management in contemporary organisations.