Tammy E. Beck

Experiencing Rare and Unusual Events Richly: The Role of Middle Managers in Animating and Guiding Organizational Interpretation

Organizations have difficulty learning from rare and unusual events because of their inability to interpret these events. Because organizations develop habitual ways of interpreting events---often top down---they can easily miss the novelty of rare and unusual events, which prevents them from experiencing events “richly.” We propose a multilevel, multistaged model of organizational interpretation that highlights the important, but generally unacknowledged, role middle managers can play in helping organizations experience rare and unusual events richly. Our model accounts for the effect of cognitive biases and hierarchical context on organizational interpretation. Because of their proximity to the interpretations of both strategic and front-line managers, middle managers can encourage divergence in interpretations of managers across hierarchical levels during early stages of the interpretation process and can blend and synthesize the divergent interpretations of managers during later stages. In this way middle managers contribute to a dynamic process of organizational interpretation in which multiple filters from throughout the organization help frame and enrich interpretations of rare and unusual events, which enables organizational learning.

Temporary, Emergent Interorganizational Collaboration in Unexpected Circumstances: A Study of the Columbia Space Shuttle Response Effort

In an inductive case study of the Columbia space shuttle disaster response effort, we use observations, archival records, and in-depth interviews with representatives from several responding agencies to explore factors that facilitated this interorganizational collaboration. The Columbia response effort defies conventional theories of collaboration. Relative strangers from dissimilar agencies, without a designated leader or existing structure, quickly collaborated across organizational boundaries on an unprecedented and complex undertaking. We explain how four organizing actions enabled self-organizing and the two-staged development of trust and identity, ultimately leading to a successful unplanned collaboration. We rely on tenets of complexity theory to orient our case study and to propose a grounded theory of temporary, emergent interorganizational collaboration.

Understanding Workplace Meetings: A Qualitative Taxonomy of Meeting Purposes

Purpose - – The purpose of this study is to propose a taxonomy of meeting purpose. Meetings are a workplace activity that deserves increased attention from researchers and practitioners. Previous researchers attempted to develop typologies of meeting purpose with limited success. Through a comparison of classification methodologies, the authors consider a taxonomy as the appropriate classification scheme for meeting purpose. The authors then utilize the developed taxonomy to investigate the frequency with which a representative sample of working adults engaged in meetings of these varying purposes. Their proposed taxonomy provides relevant classifications for future research on meetings as well and serves as a useful tool for managers seeking to use and evaluate the effectiveness of meetings within their organizations. Design/methodology/approach - – This study employs an inductive methodology using discourse analysis of qualitative meeting descriptions to develop a taxonomy of meeting purpose. The authors discourse analysis utilizes open-ended survey responses from a sample of working adults ( Findings - – The authors categorical analysis of open-ended questions resulted in a 16-category taxonomy of meeting purpose. The two most prevalent meeting purpose categories in this sample were “to discuss ongoing projects” at 11.6 per cent and “to routinely discuss the state of the business” at 10.8 per cent. The two least common meeting purpose categories in this sample were “to brainstorm for ideas or solutions” at 3.3 per cent and “to discuss productivity and efficiencies” at 3.7 per cent. The taxonomy was analyzed across organizational type and employee job level to identify differences between those important organizational and employee characteristics. Research limitations/implications - – The data suggested that meetings were institutionalized in organizations, making them useful at identifying differences between organizations as well as differences in employees in terms of scope of responsibility. Researchers and managers should consider the purposes for which they call meetings and how that manifests their overarching organizational focus, structure and goals. Originality/value - – This is the first study to overtly attempt to categorize the various purposes for which meetings are held. Further, this study develops a taxonomy of meeting purposes that will prove useful for investigating the different types of meeting purposes in a broad range of organizational types and structures.

Resilience: New Paths for Building and Sustaining Individual and Organizational Capacity

The concept of resilience has exploded in the popular press covering topics from sports to the environment to the economy. Organizational scholars across disciplines have joined the discussion, but much remains unknown about the ability to build resilience capacity at work. Individual and organizational resilience is challenged by a world in constant flux, and having the ability to navigate unexpected or significant change is vital for success and well-being. This chapter explores several promising avenues of research to gain a better understanding of factors that build resilience capacity at work. We take an interdisciplinary approach to examine leadership, job crafting, and humor, through the lens of sensemaking, as a means to increase resilience capacity.

Enhancing Community Safety and Security Through Understanding Interagency Collaboration in Cyber-Terrorism Exercises

The threat of terrorism is at the forefront of security issues in the society. Terrorism must be dealt with through collaboration of multiple types and levels of agencies. Public sector interagency collaboration is explored through collective mind and beliefs of collaboration necessity in terrorism situations. It is found that the presence of a collective mind increases the likelihood that public sector representatives recognize and form beliefs that collaboration is necessary. It is also found that aggregates of representatives were more likely to actually collaborate with one another in addressing these cyber-terrorism threats when more shared the belief of collaboration necessity.

A complexity perspective of a meta-organization team: The role of destabilizing and stabilizing tensions

Organizations face the reality of needing to work with other organizations to share resources and responsibilities in pursuit of common goals. However, there is limited research regarding the complex nature of meta-organizations. Our purpose is to identify how a meta-organization team operates. We define a meta-organization team and rely on complexity theory to explain the dynamics within the meta-organization team we observed. Based on our analysis, this team was exposed to competing tensions that forced the team into a far-from-equilibrium state and allowed the team to be effective. We propose two types of tensions on complex systems: destabilizing and stabilizing. These tensions keep a system between the boundaries of equilibrium and chaos. As a result of this study, we provide details of key findings and implications of these tensions.