Tania Casado

O contrato psicológico como ferramenta para a gestão de pessoas

Este trabalho concentra-se no estudo de um dos instrumentos especificos utilizados pelas organizacoes para administrar as relacoes com seus empregados - o contrato psicologico. Por meio de uma pesquisa exploratoria e descritiva, buscou-se responder se e como a violacao dos contratos psicologicos exerce influencia sobre os niveis de rotatividade voluntaria em empresas de consultoria em atividade no Brasil. A amostra para esse estudo qualitativo e quantitativo foi composta por cinco consultores seniores, demissionarios de uma empresa multinacional do ramo de consultoria. A partir das analises realizadas, pode-se concluir que houve a violacao dos contratos psicologicos e que a rotatividade voluntaria esta associada a demissao voluntaria nos casos estudados. Alem desse resultado, foram identificadas novas categorias de reacoes a ruptura do contrato psicologico ainda nao citadas na literatura.

Práticas de gestão e representações sociais do administrador: algum problema?

In this article we examine the social representations of Brazilian graduate students of Business Administration regarding situations in which ethics and competitiveness are paradoxically present. The aim of this study is to identify how the meaning, constructed by students, of what Administration is, as well as an organization, and the role of the administrator leads them towards certain symbolic positions concerning this paradox. This problematization is examined by means of the Social Representation Theory, as well as by Critical Management Education. Our study is qualitative in nature, and the methodological procedures used are: a word association test, a completion test for the analysis of five cases reported by the printed and televised media, and the construction of theme drawings. The results show that students have an ambiguous and contradictory symbolic position regarding not only the role of the administrator, but also the appropriate management practice in these situations.

ALLservice: os conflitos da discussão do orçamento anual

This Teaching Case focus on the discussion of an I.T. budget process, its development and approval. The case offers the opportunity of dealing with the main concepts related to strategic planning and annual budget. Told from the executives point of view, it presents the ALLservice history, its growth and dilemmas to survive. It reflects a real situation, but all the data has been changed to avoid identifying the organization. This Teaching Case strategy helps the student to feel the conflicts provided by such events, by looking for conciliation between the theoretical aspects and the behavior variables. The story begins when the ALLservice senior executives had a meeting to analyze and to discuss the 2004 annual budget. As the story tells, some arguments about the scenery differences were shown by the characters to explain the extreme change that took place considering the previous planning; this lead to a non acceptance posture from the president, who demanded a revision and another budget version. The presented dilemma put students into Presidents place to argue why accept, or not, the budget proposal.