Tanya Du Plessis

Multi-Dimensional Factors Impacting on E-Government Adoption in Botswana, Mozambique and Malawi

With widespread adoption of ICT usage in public service delivery platforms (e-Government) throughout the world, African countries have vowed not to be left behind in this marathon. Robust e-Government adoption depends on the strategy employed to implement it. This paper presents the different initiatives that have been employed to promote e-Government development and development in Botswana, Mozambique and Malawi thereby showing the impact of such initiatives on overall e-Government agenda. Using extensive document and literature reviews, this paper further intends to investigate the status of e-Government implementation in these three countries and understand the multi-dimensional factors that dictate adoption and use of e-Government services. The paper has found that deliberate fiscal ICT policies, trust of e-applications, availability of ICT infrastructures such as appropriate mobile phone and base stations technology, usability of ICT platforms, and relevant ICT skills of ordinary citizens have a lasting positive impact on people’s intention to engage in e-Government.

Age diversity and the aging librarian in academic libraries in South Africa

The focus of this article is to illustrate the current age distribution of academic librarians in South Africa and to determine the need for age diversity management in academic libraries. Firstly, a literature review provides a brief overview of recent changes to the higher education landscape in South Africa and the importance of diversity awareness. Secondly, the issue of age diversity in the workplace is explored, followed by a discussion of the age demography of librarians, so raising the important issue this paper seeks to investigate, namely, the current age demography of South African academic librarians. A mixed-method research approach was decided upon and specifically the sequential exploratory design as it studies the unknown relationships between different generations of librarians at work within five of the academic libraries from the Gauteng and Environs Library and Information Consortium (GAELIC). The results showed that most of the middle and senior level library management positions are currently filled by those retiring in the next 15-20 years and that the planning and training of new middle and top management staff members must form part of succession planning policies in order to avoid a leadership vacuum.

Change management in an academic library in the knowledge economy

In the knowledge economy, knowledge is channelled in new ways which brings about changes to the structure and function of an organisation. Organisations such as academic libraries often introduce innovations in delivery of information services to clients which entail the use of information and communication technology. Current growth in technological applications is enabling academic libraries to change the way they deliver services to clients. Technological applications continuously redefine how academic library collections are used. This article investigates how change in terms of technology is managed in a decentralised academic library in a higher education institution of South Africa. The study was placed within a qualitative research paradigm. A case study design presented the research providing the opportunity to analyse the perception and experience of participants and ensured that real life events were investigated. Semi-structured individual interviews were used to collect data. The most significant finding of this study is the emphasis on the importance of change management in academic libraries and the need for effective communication in order to achieve low resistance to change from academic library staff

Managing information for work-integrated learning at higher education institutions

Higher education institutions (HEIs) in South Africa require teaching and learning to include work-integrated learning (WIL) within specific learning offerings. The different learning options provided by various faculties have unique and diverse procedures which justify different WIL approaches at HEIs. A lack of structure regarding the information management (IM) for WIL across departments results in different processes being followed, which can impact negatively on the optimal utilisation of WIL. Frameworks for IM for WIL, however, have been developed at international HEIs. Using a qualitative approach and phenomenological research design and working with these frameworks as well as the Theory of Motivated Information Management, the researchers collected data using semi-structured individual interviews and group discussions from the University of Cincinnati (UC) and the Northwestern University (NWU) in Illinois, United States (US). This article presents the findings of an IM framework from these two US universities. After research was conducted at a South African university, a conceptual framework was developed for the IM for WIL based on the framework from the international universities that may be implemented at HEIs in South Africa. With time this framework could be tested in a number of settings that could lead to the development of a model for IM for WIL in the South African context. The article, however, reports on the findings of the two international universities only and the conceptual framework requires further testing and validation before it can be published.