Thomas H. Gallagher

Patients’ and family members’ views on how clinicians enact and how they should enact incident disclosure: the “100 patient stories” qualitative study

Objectives To investigate patients’ and family members’ perceptions and experiences of disclosure of healthcare incidents and to derive principles of effective disclosure. Design Retrospective qualitative study based on 100 semi-structured, in depth interviews with patients and family members. Setting Nationwide multisite survey across Australia. Participants 39 patients and 80 family members who were involved in high severity healthcare incidents (leading to death, permanent disability, or long term harm) and incident disclosure. Recruitment was via national newspapers (43%), health services where the incidents occurred (28%), two internet marketing companies (27%), and consumer organisations (2%). Main outcome measures Participants’ recurrent experiences and concerns expressed in interviews. Results Most patients and family members felt that the health service incident disclosure rarely met their needs and expectations. They expected better preparation for incident disclosure, more shared dialogue about what went wrong, more follow-up support, input into when the time was ripe for closure, and more information about subsequent improvement in process. This analysis provided the basis for the formulation of a set of principles of effective incident disclosure. Conclusions Despite growing prominence of open disclosure, discussion about healthcare incidents still falls short of patient and family member expectations. Healthcare organisations and providers should strengthen their efforts to meet patients’ (and family members’) needs and expectations.

The Attitudes and Experiences of Trainees Regarding Disclosing Medical Errors to Patients

Purpose To measure trainees’ attitudes and experiences regarding medical error and error disclosure. Method In 2003, the authors carried out a cross-sectional survey of 629 medical students (320 in their second year, 309 in their fourth year), 226 interns (159 in medicine, 67 in surgery), and 283 residents (211 in medicine, 72 in surgery), a total 1,138 trainees at two U.S. academic health centers. Results The response rate was 78% (889/1,138). Most trainees (74%; 652/881) agreed that medical error is among the most serious health care problems. Nearly all (99%; 875/884) agreed serious errors should be disclosed to patients, but 87% (774/889) acknowledged at least one possible barrier, including thinking that the patient would not understand the disclosure (59%; 525/889), the patient would not want to know about the error (42%; 376/889), and the patient might sue (33%; 297/889). Personal involvement with medical errors was common among the fourth-year students (78%; 164/209) and the residents (98%; 182/185). Among residents, 45% (83/185) reported involvement in a serious error, 34% (62/183) reported experience disclosing a serious error, and 63% (115/183) had disclosed a minor error. Whereas only 33% (289/880) of trainees had received training in error disclosure, 92% (808/881) expressed interest in such training, particularly at the time of disclosure. Conclusions Although many trainees had disclosed errors to patients, only a minority had been formally prepared to do so. Formal disclosure curricula, coupled with supervised practice, are necessary to prepare trainees to independently disclose errors to patients by the end of their training.

BRIEF REPORT: Hospitalized Patients' Attitudes About and Participation in Error Prevention

BACKGROUND AND OBJECTIVE: Although many patient safety organizations and hospital leaders wish to involve patients in error prevention, it is unknown whether patients will take the recommended actions or whether error prevention involvement affects hospitalization satisfaction.DESIGN AND PARTICIPANTS: Telephone interviews with 2,078 patients discharged from 11 Midwest hospitals.RESULTS: Ninety-one percent agreed that patients could help prevent errors. Patients were very comfortable asking a medication’s purpose (91%), general medical questions (89%), and confirming their identity (84%), but were uncomfortable asking medical providers whether they had washed their hands (46% very comfortable). While hospitalized, many asked questions about their care (85%) and a medication’s purpose (75%), but fewer confirmed they were the correct patient (38%), helped mark their incision site (17%), or asked about handwashing (5%). Multivariate logistic regression revealed that patients who felt very comfortable with error prevention were significantly more likely to take 6 of the 7 error-prevention actions compared with uncomfortable patients.CONCLUSIONS: While patients were generally comfortable with error prevention, their participation varied by specific action. Since patients who were very comfortable were most likely to take action, educational interventions to increase comfort with error prevention may be necessary to help patients become more engaged.

Medical error disclosure among pediatricians: choosing carefully what we might say to parents.

OBJECTIVE To determine whether and how pediatricians would disclose serious medical errors to parents. DESIGN Cross-sectional survey. SETTING St Louis, Missouri, and Seattle, Washington. PARTICIPANTS University-affiliated hospital and community pediatricians and pediatric residents. Main Exposure Anonymous 11-item survey administered between July 1, 2003, and March 31, 2004, containing 1 of 2 scenarios (less or more apparent to the childs parent) in which the respondent had caused a serious medical error. MAIN OUTCOME MEASURES Physicians intention to disclose the error to a parent and what information the physician would disclose to the parent about the error. RESULTS The response rate was 56% (205/369). Overall, 53% of all respondents (109) reported that they would definitely disclose the error, and 58% (108) would offer full details about how the error occurred. Twenty-six percent of all respondents (53) would offer an explicit apology, and 50% (103) would discuss detailed plans for preventing future recurrences of the error. Twice as many pediatricians who received the apparent error scenario would disclose the error to a parent (73% [75] vs 33% [34]; P < .001), and significantly more would offer an explicit apology (33% [34] vs 20% [20]; P = .04) compared with the less apparent error scenario. CONCLUSIONS This study found marked variation in how pediatricians would disclose a serious medical error and revealed that they may be more willing to do so when the error is more apparent to the family. Further research on the impact of professional guidelines and innovative educational interventions is warranted to help improve the quality of error disclosure communication in pediatric settings.

How Do Physicians Respond to Patients’ Requests for Costly, Unindicated Services?

ObjectiveTo determine how physicians respond to a request for an expensive, unindicated test.DesignCross-sectional observational study.SettingFour sites of a group-model HMO.ParticipantsThirty-nine internist volunteers.InterventionA standardized patient requesting magnetic resonance imaging (MRI) of the head to rule out multiple sclerosis (MS) was inserted unanncounced into physicians’ regular schedules. The patient’s only complaint was fatigue with no neurologic symptoms.Measurements and main resultsPhysicians and standardized patients completed assessments after each visit. Thirty-five (90%) of 39 physicians “had no idea” that the patient they saw was the standardized patients, and the remaining four participants (10%) were only “somewhat suspicious”. Three (8%) of the physicians agreed to the MRI at the initial visit, and eight (22%) said they might order an MRI in the future. All doctors who refused the MRI told the patient this was based on lack of a medical indication for the test; seven (19%) also cited the test’s expense. Twenty physicians (53%) of 38 agreed to a neurology referral. In response to the standardized patient’s concerns, nine physicians (23%) verbalized that MS is scary, and four (10%) asked the patients about their friend’s experience with MS. A few physicians appeared to dismiss the patient’s concerns, such as by telling the patient they were being “paranoid”.ConclusionsFew physicians agreed to a standardized patient’s request for a medically unindicated MRI, but more than half agreed to refer this patients to a specialist. As physicians practice cost-conscious medicine, they may need to focus on good communication to maintain patient satisfaction.

Disclosing medical errors to patients: a status report in 2007

In the past decade, evidence has shown that adverse events, including errors, occur frequently in health care. An adverse event is defined by the Canadian Patient Safety Institute as “harm that results from an unexpected and unintentional occurrence in health care delivery.” Some adverse events

The Disclosure Dilemma — Large-Scale Adverse Events

Some adverse events such as a failure to disinfect medical equipment have the potential to harm many patients. The authors argue that medical institutions should develop policies for addressing large-scale adverse events and should routinely disclose these events to patients, even when the risk of harm is very low.

Malpractice Reform — Opportunities for Leadership by Health Care Institutions and Liability Insurers

Innovative malpractice reforms can be implemented by health care institutions and liability insurers without requiring changes in the law. Michelle Mello and Dr. Thomas Gallagher focus on emerging models of disclosure of medical injuries and early resolution of cases (“disclosure and offer“ programs).

Talking with Patients about Other Clinicians' Errors

The authors discuss the challenges facing a clinician who discovers that her patient has been harmed by another health care workers medical error. They provide guidance to help clinicians and institutions disclose such errors to patients.

How trainees would disclose medical errors: educational implications for training programmes.

Medical Education 2011: 45: 372–380