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Thomas S Fisher

Alcatel-Lucent

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Publication

Featured researches published by Thomas S Fisher.

Archive | 1997

Call distribution based on agent occupancy

Thomas S Fisher; Andrew D. Flockhart; Roy A Jensen; Joylee E. Kohler; Eugene P. Mathews; Edward L. Smelko

Archive | 1997

Lookahead interflow of traffic among a plurality of serving sites of one customer

Thomas S Fisher; Andrew D. Flockhart; Sujeanne Foster; Raechel Greschler; Eugene P. Mathews; Robert Daniel Nalbone

Archive | 1996

Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system

Frank J. Bogart; Fatsing Chou; Thomas S Fisher; Paul L. Richman

Archive | 2000

System for automatically predicting job time of call center agent under multi-skill agent environment

Thomas S Fisher; Roy A Jensen; Martin I Reiman; エス．フィッシャー トーマス; アイ．レイマン マーチン; エー．ジェンセン ロイ

Archive | 2000

System zur automatischen Voraussage der Arbeitszeit von Anrufzentraleagenten in einer Umgebung mit Agenten mit mehreren Fähigkeiten System for automatic prediction of the working time of call center agents in an environment with multi-skilled agents

Thomas S Fisher; Roy A Jensen; Martin I Reiman

Archive | 2000

System zur automatischen Voraussage der Arbeitszeit von Anrufzentraleagenten in einer Umgebung mit Agenten mit mehreren Fähigkeiten

Thomas S Fisher; Roy A Jensen; Martin I Reiman

Archive | 2000

SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS ACCORDING TO DELAY PROBABILITY IN AGENT SURPLUS CONDITION

Thomas S Fisher; Roy A Jensen; Martin I Reiman; エス．フィッシャー トーマス; アイ．レイマン マーチン; エー．ジェンセン ロイ

Archive | 2000

System for automatically routing call to center agent on the basis of agent occupancy in agent surplus condition

Thomas S Fisher; Roy A Jensen; Martin I Reiman; エス．フィッシャー トーマス; アイ．レイマン マーチン; エー．ジェンセン ロイ

Archive | 2000

System for the automatic prediction of the working time of the call center agents in an environment with multi-skilled agents

Thomas S Fisher; Roy A Jensen; Martin I Reiman

Archive | 1998

Anordnung zur Egalisierung von Diensteniveaus zwischen Fähigkeiten

Thomas S Fisher; Roy A Jensen; Martin I Reiman

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Collaboration

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Roy A Jensen

Alcatel-Lucent

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Martin I Reiman

Avaya

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Andrew D. Flockhart

Alcatel-Lucent

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Eugene P. Mathews

Alcatel-Lucent

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Edward L. Smelko

Alcatel-Lucent

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Fatsing Chou

Alcatel-Lucent

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Frank J. Bogart

Alcatel-Lucent

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Joylee E. Kohler

Alcatel-Lucent

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Paul L. Richman

Alcatel-Lucent

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Raechel Greschler

Alcatel-Lucent

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