Tulen Saner

Have gender differences in job satisfaction disappeared? A study of Turkish universities in North Cyprus

The main purpose of this study is to provide empirical evidence to establish whether gender differences exists in relation to the job satisfaction of male and female university teachers in Turkish universities in North Cyprus. The study will also demonstrate whether gender is a reliable predictor of their job satisfaction. The study instrument used was the short form Minnesota Satisfaction Questionnaire (MSQ) which measures job satisfaction using 20 facets of the job. The instrument was personally administered to respondents. The population for the study consisted of university teachers in North Cyprus. A total of 412 university teachers (69% response rate) agreed to take part in the study. Data analysis consisted of the computation of descriptive statistics in order to examine the job satisfaction levels of the university teachers, and one-way analysis of variance (ANOVA) in order to understand whether a statistically significant relationship between job satisfaction and gender exists. The study results demonstrate that university teachers are only moderately satisfied with their job. Addititonlly, results indicate that female university teachers, as compared to male university teachers, have a higher level of satisfaction with overall job satisfaction with this difference being statistically significant with gender. The study supports general findings in the literature relating higher job satisfaction levels for female university teachers. Out of the 20 facets of the job examined, 7 are found to be statistically significant with gender. The study concludes that gender differences do exist in relation to the job satisfaction of university teachers.

Customer Satisfaction in the Banking Sector: The Case of North Cyprus☆

Abstract The aim of the study is to evaluate the determinants of customer satisfaction on higher service quality in North Cyprus Banking sector. SERVQUAL model is used to analyse the perception of customers on determinants of service quality. Total of 207 cutomers of the major banks in North Cyprus have been surveyed. Empirical analysis are carried out by SPSS 18. Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and bank emloyees for the case of North Cyprus. Results also suggest positive word of mouth plays a major role in customer satisfaction.

The Job Satisfaction of Bank Employees in North Cyprus

Abstract The main purpose of this study was to provide empirical evidence to establish whether job satisfaction exists among bank employees in North Cyprus. The study instrument used was the short form Minnesota Satisfaction Questionnaire (MSQ) which measures job satisfaction using 20 facets of the job. The questionnaire was distributed to 723 bank employees, with 702 of them being returned. Of these 702 returned questionnaires’ 679 were valid. Data analysis consisted of the computation of descriptive statistics in order to examine the job satisfaction levels of the respondents. The study results indicated that bank employees were moderately satisfied with their job.