Ugur Yavas

Correlates of Nonwork and Work Satisfaction Among Hotel Employees: Implications for Managers

This study develops and tests a research model that investigates job satisfaction as a mediator of the effects of interrole conflicts, work environment, and affectivity on career satisfaction and life satisfaction. Based on data gathered from a sample of frontline hotel employees in Turkey, these relationships were assessed through structural equation modeling. Results reveal that while interrole conflicts and work overload do not have significant impacts on any of the satisfaction constructs, perceptions of organizational politics show significant negative influences on career and life satisfaction, mediated by job satisfaction. Job satisfaction also acts as a mediator of the effects of the positive elements of work environment (perceived organizational support, job autonomy, and participation in decision-making) on career and life satisfaction. While negative affectivity shows no significant influence on satisfaction constructs, positive affectivity significantly influences career satisfaction and life satisfaction directly and indirectly through the mediating role of job satisfaction.

Efficacy of Job and Personal Resources across Psychological and Behavioral Outcomes in the Hotel Industry

The study reported in this article examines the nature of relationships among job and personal resources, and psychological and behavioral outcomes. A related objective of the study is to uncover whether these relationships vary according to outcome type. Frontline employees of several hotels throughout the Turkish Republic of Northern Cyprus serve as the study setting. Results and their implications are discussed, and avenues for future research are offered.

Customer orientation as a buffer against job burnout

This study examines the role of service worker customer orientation (CO) as a buffer against the detrimental effects of job burnout on job performance and turnover intentions. Data collected from frontline bank employees serve as the study setting. The tenets of the attribution theory are used in developing the study hypotheses. Results show that CO moderates the detrimental effects of job burnout on both job performance and turnover intentions, where the effects of job burnout on both outcomes are weaker for frontline employees with higher CO. Hiring employees high on CO for frontline positions should pay dividends in managing burnout and its negative consequences on job performance and turnover intentions.

Job Demands, Resources, Burnout, and Coping Mechanism Relationships

This study seeks to determine which job demands (role ambiguity, role conflict, and role overload) and work or job resources (training, rewards, supervisory support, and service technology) are most closely associated with the three major components of burnout (emotional exhaustion, depersonalization, and reduced personal accomplishment). A related objective of the study is to ascertain which coping mechanisms seem to be relied on by frontline employees in dealing with the dysfunctional effects of burnout. Frontline bank employees in New Zealand serve as the study setting. Results and their implications are discussed and suggestions for future research are offered.

Does positive affectivity moderate the effect of burnout on job outcomes? An empirical investigation among hotel employees

ABSTRACT A conceptual model examining positive affectivity as a moderator of the influence of burnout on extra-role performance and quitting intentions is developed and tested. Data obtained from employees in the hotel industry in Turkey were used to assess the model. As hypothesized, burnout influences extra-role performance deleteriously and exacerbates quitting intentions. The results of the Chow test also reveal that positive affectivity serves as a moderator in reducing the detrimental impact of burnout on extra-role performance and quitting intentions. The findings and their implications are discussed.

Consumers’ Cognitive and Behavioral Responses to Energy Conservation Appeal: Evidence From a Scandinavian Country

A survey of Finnish consumers was undertaken to determine their level of knowledge concerning energy conservation measures, their conservation ethics, and their use of energy saving products. This information is used to evaluate the effectiveness of the Finnish government, industry, and media in fostering conservation knowledge and behavior.