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Featured researches published by Vera Hagemann.


Employee Relations | 2012

Flexibility under complexity: Work contexts, task profiles and team processes of high responsibility teams

Vera Hagemann; Annette Kluge; Sandrina Ritzmann

Purpose – The purpose of the present study is to introduce the elements characterising the work context of high responsibility teams (HRTs) operating in high reliability contexts such as medicine or aviation. Based on these elements, the authors reflected on the function of teamwork in these contexts, which is strongly dominated by a notion of flexibility under complexity, based on the technical, normative, and governance dimensions of teamwork.Design/methodology/approach – Problem‐centred interviews (n=11) based on semi‐structured guidelines were conducted. Subsequently, a survey was conducted using a questionnaire inventory in six different HRT work contexts (n=551).Findings – The interviews and survey results show significant differences regarding, for example, hierarchy or stress posed on the HRTs. However, they also demonstrate relevant similarities regarding, for instance, dimensions of complexity occurring in the teamwork contexts. Both differences and similarities influence how the support systems...


Proceedings of the Human Factors and Ergonomics Society Annual Meeting | 2011

Using Comics as a Transfer Support Tool for Crew Resource Management Training

Sandrina Ritzmann; Annette Kluge; Vera Hagemann

Transfer of Crew Resource Management (CRM) Training is an important issue when determining the effectiveness of CRM, but factors influencing transfer after training such as supervisor support cannot be easily controlled in the daily work of airline crews. In this study, a comic-based transfer support tool for flight attendants was designed and tested. Nineteen flight attendants received four comics depicting realistic CRM-related incidents following their initial CRM training in regular intervals. The impact of comics on attitudes, knowledge, behavior, self-efficacy (SE), and retrospective perceived usefulness of training was measured and compared against a control group (n = 22). The comic group showed higher values in SE and retrospective usefulness, but lower values in mean attitude toward CRM. Results for knowledge and behavior were not significant. Correlation analyses showed that number of comics read was associated with higher SE, higher values in retrospective usefulness and assertive behavior, better knowledge about the aim of CRM and lower values in attitude toward situation awareness. Comics thus had a positive impact on SE, but higher SE might have caused a shift towards riskier attitudes (Krueger Jr. & Dickson, 1994). Further research is needed to determine the effect of comics on transfer of knowledge and behavior.


Proceedings of the Human Factors and Ergonomics Society Annual Meeting | 2012

Measuring the Effects of Team Resource Management Training for the Fire Service

Vera Hagemann; Annette Kluge; Joseph Greve

Applications of Crew Resource Management training outside of the aviation industry, such as in anesthesia (crisis resource management) or the fire service (team resource management, TRM) are becoming increasingly popular. However, the effectiveness of such training and its suitability for the different target groups is seldom evaluated. In this study, TRM training for a German fire service was developed based on a needs assessment and instructional design theory. Fifty-nine firefighters participated in this study and received a half-day training intervention. The TRM training itself was evaluated and its impact on knowledge acquisition and attitude changes was measured at three different measurement times, before the training (T0), directly after the training (T1) and seven months later (T2). The TRM training was judged as enjoyable and useful and the participants stated a positive knowledge acquisition. Results regarding the declarative knowledge showed a significant knowledge acquisition from T0 to T1 and a significant decrease in knowledge seven months later; nevertheless, the participants still had significantly more knowledge at T2 than before the training. For three of the seven measured teamwork-relevant attitudes, significant positive changes from T0 to T1 could be demonstrated and the attitude changes remained stable over seven months. Further research is needed to investigate the application of TRM in different professions and also the effectiveness of recurrent training in these fields.


International Journal of Human Factors and Ergonomics | 2013

The effects of a scientifically-based team resource management intervention for fire service teams

Vera Hagemann; Annette Kluge

Team resource management training for fire service teams has become increasingly popular. However, the effectiveness of this training, adapted from the well-established crew resource management training for flight crews, has not yet been evaluated for this audience. Ninety-one firefighters participated in a Team Resource Management seminar (experimental and control group) and in platoon leader training for conducting After Action Reviews (experimental group only). The intervention was evaluated, and its impact on knowledge acquisition, attitude, and behavioural changes at three different measurement times was assessed. The seminar was perceived as enjoyable and useful and participants stated an increase in knowledge, which was supported by an objective knowledge test assessment. Both the knowledge increase and three positively changed attitudes remained stable over the following seven months. Positive behavioural changes toward Team Resource Management were found in the experimental group only. Overall, the intervention proved to be effective according to several criteria.


Vocations and Learning | 2014

The Training Evaluation Inventory (TEI)--Evaluation of Training Design and Measurement of Training Outcomes for Predicting Training Success.

Sandrina Ritzmann; Vera Hagemann; Annette Kluge


Aviation Psychology and Applied Human Factors | 2011

Integrating Safety and Crew Resource Management (CRM) Aspects in the Recurrent Training of Cabin Crew Members

Sandrina Ritzmann; Annette Kluge; Vera Hagemann; Margot Tanner


Archive | 2009

Arbeitskontextspezifische Übertragung von Crew Resource Management-Trainings aus der Aviatik auf andere Hoch-Risiko-Organisationen

Vera Hagemann; Annette Kluge; Sandrina Ritzmann


Archive | 2009

Crew Resource Management für Kabinenbesatzungen: Ein konzeptbasierter Ansatz

Sandrina Ritzmann; Annette Kluge; Vera Hagemann


Archive | 2011

Trainingsentwicklung für High Responsibility Teams

Vera Hagemann


Archive | 2010

High Responsibility Teams - Teamwork Context-Specific Transfer of Crew Resource Management Training from Aviation to other Teams within High Reliability Organisations

Vera Hagemann; Annette Kluge; Sandrina Ritzmann

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Dina Burkolter

University of Duisburg-Essen

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Britta Grauel

University of Duisburg-Essen

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Joseph Greve

University of Duisburg-Essen

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