Viktorija Skvarciany

Factors affecting personal customers’ trust in traditional banking: case of the Baltics

AbstractNobody disputes that trust is an important issue in choosing a financial service provider, especially in the area of new forms of banking. The goal of this paper is to assess the most important determinants of trust in traditional banking. The study was conducted in the Baltics and personal customers had to rank the distinguished factors. Using correlation analysis and binary logistic regression model it was found that the most significant factor influencing trust in all countries is provided information by the bank. In addition, in Lithuania – bank’s characteristics, in Latvia – customers’ risk perception and bank’s characteristics, in Estonia – respondents’ experience of cooperation with a bank were highlighted as significant. The following measures of fit are used in order to describe the created logistic models: contingency table test, Nagelkerke pseudo-R2, Pearson chisquare test, Wald test. However, there is a limitation – the survey was conducted online. Nevertheless, as Internet penetration...

SMALL AND MEDIUM-SIZED COMPANIES' SATISFACTION WITH BANKS' SERVICE QUALITY

The study determined the frequency of practice of the health care waste management practices on segregation, minimization, collection, storage, transport, disposal and treatment in the hospitals in Tabuk City. The study utilized a descriptive cross-sectional design. Interviews and ocular surveys/on-site observation, and the interviewer-administered questionnaire were utilized to gather data from the head nurse, waste handler during collection, waste handler during transport and waste manager. Data collected were treated using a five point Likert scale, and quantified using the frequency count, ranking, percentage and the Weighted Mean. The revealed that the health care wastes management practices are sometimes implemented in the hospitals in Tabuk City; segregation of wastes was generally often practiced, however, the use of plastic bags/plastic-lined cardboard boxes/leak-proof as containers of infectious and pathological wastes was seldom practiced. Waste minimization was often practiced, but composting was seldom practiced. Waste collection was sometimes practiced, but the collection of general wastes every shift and collection of biohazard wastes every shift was seldom practiced by the respondents. Waste storage and waste transport were sometimes practiced by the hospitals; but labeling properly all bags/containers with basic information of content, written or attached on the bag, and using transport vehicles exclusively for HCW were never practiced. Waste disposal was sometimes practiced, but offsite disposal exclusively for HCW was never practiced. Waste treatment was seldom practiced. Treating HCW before disposal, onsite treatment and using chemical disinfection as a type of treatment were seldom practiced while categorizing HCW when treating and treating wastewater prior to discharge off-site” were never practiced. From the conclusive results, the following recommendations were formulated: There is a need for the DOH to monitor regularly the management of health care wastes in each hospital 1. For waste segregation, in the use of labels and color coding scheme, all body fluids and excreta should be disposed in the infectious category. 2. Waste minimization through source reduction and recycling not only of plastics but also other recyclable materials such as papers 3. Strengthen the practice of composting 4. Due to the lack of appropriate storage area, collection and transport of biohazard waste should be done daily. 5. The city government should propose a separate disposal site for all healthcare wastes and set limit to public access to decrease the risk of infectious diseases 6. Burial pits should be lined with material of low permeability, such as clay, to prevent groundwater contamination. However, burial pits are recommended if they are located within the premises of the establishment. Encapsulation is the best method for disposal of sharps and should be practiced. 7. Waste treatment should be done to all infectious wastes. 8. The KASC Midwifery Department can initiate and conduct education and information campaign (IEC) for the hospital personnel, patients and guests at least once a yearMICROMEGAS (MICROMEsh GAs Structure) detector which is among the major families of position detectors in High Energy Physics, introduced in the late sixties, detects and localizes energy deposit by charged particles over large areas, is widely used in particle physics. This detector is in a sealed in which mixture gas circulates. This mixture usually based, on a noble gas and a few proportions a “quencher”. In this paper, we use 55Fe source that produces X-ray photons of 5.9 keV and a mixture gas on Argon (Ar) with quencher as isobutane (iC4H10) and dimethyl-Ether. We will present the results of the MATLAB simulations of MICROMEGAS performance taking into account all the processes from the primary ionization, the distribution of charges in the electrodes and the electron avalanche amplification (first Townsend coefficient and amplification gain). All the simulated results obtained indicate that the performances of the detector depend on many parameters. The simulation results are nearly consistent with the data that are published in other references, and provide important information in the MICROMEGAS design, making and operating. Our simulation predicts that further improvements are still possible for give a best spatial and temporal resolution for a MICROMEGAS detector.At the beginning the article focuses on general thematic considerations und explains why the implementation of approaches towards innovation management of public administrations into the private sector can be regarded as a reasonable aim. Furthermore, the underlying basic hypotheses are being established. Afterwards, the individual steps of a generally applicable implementation model will be described in detail and additional considerations on implementations and instructions on the course of action will be provided. At the end of each process that has been realized this way, a structured evaluation of the implemented methods and actions will be conducted. On the basis of a specific instruction on the course of action the article describes a generally usable model with the necessary work stages, instruments and required accompanying measures.The aim of this paper is to give a general view of the history of “Llaiko Vima” newspaper of the Ethnic Greek Minority in Albania from the year 1945-2012 in which will be mentioned the general characteristics of “Llaiko Vima” newspaper and mainly its purpose, its publishing team, its circulation, its personality and its ideology, the ideological action frame of its correspodents, its economics and circulation.Insurance, which was created in the early centuries, is of great interest even today. As a result, private insurance had to be distinguished. A great part of society is interested in protecting property. The basic of insurance must be juridical connection of subjects and people that was called insurance title. In the conditions of modern life, it is necessary for a person to be insured.Egypt has witnessed several waves of Armenian immigration through history particularly during the Ottoman era in Egypt and Arab world from the sixteenth century until the nineteenth century. After years of settlement and immigration, the Armenian minority became part and parcel of the multi-ethic/multi-cultural Egyptian society. Due to their commitment and dedication, the Armenians gained a reputation as experts in the fields of business and commerce244. This paper investigates the effect of this immigration on Egypt in the 19th century and the participation of the Armenian people in Mohamed Aly’s civilizational project which put Egypt on the map of the modern world. The paper will explore the significant role, played by Boghos Yosefyan, the central political and economic advisor of Mohamed Ali, in the development of the Egypt Renaissance. Based on the mutual correspondences (and letters) between the two parties (Mohamed Ali and Boghos) in addition to other historical documents, pursued in the Egyptian historical Archive, this study traces the nature of the role played by Boghoss Yosefyan in the construction of the Egyptian Renaissance during the first half of the nineteenth- century.The article considers the problems of conducting women nature research. The author offers to study women social behavior by reading fiction by Kazakh women writers. The author of the paper supposes that by analyzing Kazakh authors’ literature it is possible to find out problems that Kazakh women faced in the families, society, business, etc.Ten years have passed since the resources of the second tier- Mandatory State Funded Pension Scheme- have been transferred to the private fund managers. The second tier has started to pay accumulated capitals to the participants of pension schemes in 2013; therefore the aim of this paper is to assess the contribution of the private fund managers to the accumulation of the above-mentioned capitals.The amount of money accumulated on the second tier account depends on the amount of shares and their value. The last factor is the most considerable and it depends on the performance of investments made by the private fund manager. Profitability is one of the main indices for assessing the gain derived from the participation in the Mandatory State Funded Pension Scheme. For the analysis of profitability 26 pension plans have been divided into different groups. Then the authors have analyzed the following indices: profitability of 26 pension plans in different years and during the whole existence period; profitability depending on the declared risk of pension plan, its assets value and operation duration; deviation of profitability for all plans and for different groups of plans with similar declared risks, assets value and operation duration.The conclusions about the distinctions between the profitability of plans with different risks, assets and existence duration have been drawn. On the basis of conclusions the authors have estimated the contribution of the private fund managers to the accumulation of pension capital in the second tier of Latvian pension system.In the concluding remarks of the paper the authors have made proposals for increasing the contribution of private fund managers to the accumulation of capital in the Mandatory State Funded Pension Scheme.The subject of a surrogate motherhood in Georgia is no longer banned in Georgia at present. There are a lot of discussions currently occurring in the society. Moreover, medical technologies have gone even further and become more efficient in this respect. Therefore, these programs have become more popular all over country. People, who formerly tried to adopt children, now think of acquiring children through this particular method, which they would be genetically bound to.The article is devoted to the political and legal aspects of international cooperation against spectator violence and misbehavior at sports. The measures taken by the states and international intergovernmental and non-governmental organizations to maintain public order to prevent the acts of violence and misbehavior at sports is reviewed, as well as cooperation coordination problem on these issues at the national (the level of ministries, governmental agencies and sports organizations) and international levelsDefining demand at a national level is problematic in terms of the total volume of the structure, as to the performance of transnational corporations. Reviving of unemployment can not only be assessed at the national level, but an important aspect affecting national labor market is the revival of global economy which leads to the growth of the global labor needs. Currently, the focus of new jobs is shifting from partial professions towards cross-cutting and systemic professions, which must give a comprehensive response to developments in a particular industry. Slovakia is a small market economy significantly tied to major European economies, dominated by linkage to the German economy. Due to the high openness of the economy, the crisis has significantly affected the rate of growth of countrys performance and caused a drop in demand, a decrease in both production and unemployment. High unemployment in this period was related to revenue shortfalls in the state budget and deepening of the budget deficit.The compiling of Greek - Albanian and Albanian - Greek dictionaries after the 90’s has been a necessity due to the contacts which were established between the Greek and Albanian people after the fall of Communism in Albania and after the Albanian people came out of the half- century isolation. The efforts for compiling bilingual dictionaries during this period have been very important although there didn’t exist models which could be used to compile such dictionariesThe searches for solution to overcome the problems of prevention and deviant behavior in teenagers have focused our attention on the concept of personality-oriented approach in learner - centered education. In the psycho-pedagogical science it is established to be quite clear criteria that reveal the essence of deviant behavior of juveniles (teacher isolation, maladjusted, delinquency, instability of values, psychological aggression, social passivity, increased anxiety, conflictprone). The study of the etiology of deviant behavior allows the scientists to isolate the multiplicity of factors that produce such behavior. Causes of deviant behavior of teenagers is a pedagogical isolation, indocileness, tortfeasor, instability of value orientations, psychological aggression, social passivity, increased anxiety, conflict potential.The given article deals with the interests towards fit of passion of murder in the Science of Criminal Law of Georgia which already exists for a long time. It is stipulated by two causes: firstly, by permanent necessity towards investigation – judiciary practice which demands precise criteria of qualification of the act; secondly, by essential changes of criminal law doctrine in Georgia which caused working out of the new approach towards the problem of guilt. Consequently, Georgian scientists had to review a whole range of conceptions which did not answer demands of the present day. It is clear that due to complexity of the issue, it is hard to discuss approach of all conceptions in one article. We shall light briefly peculiarities of approach of Georgian scientists towards some conceptions. We should single out only so called argumentations of estimation for criminal and subject conceptions of psychological crime of guilt.Thу article describes one of the modern problems – political condition of international relations, relations between nations and inter-ethnical consent. The authors analyze the experience of Kazakhstan and Germany in ethnic politics, explore the importance of these issues in the world today.In modern conditions of oil and gas functioning there is exigency in search of field reserves of development at the expense of rational use of investment resources and efficient realization of investment projects. In the present situation such tasks solution is possible only in the framework of strategy development of component parts of the complex, including efficient attraction of foreign investment and mechanisms formation of its use.The availability of solar energy and its use for heating sanitary water is a resource that has been used since ancient times. However, current technologies allow optimization and its widespread use. In the project carried out by the National University of General Sarmiento (UNGS), it has designed an experimental system hybrid solar concentrator unit for heating water for sanitary use. This project was intended as a complement to traditional water heating for domestic use , based on a parabolic concentrator . The system was designed so that it can be used in existing conventional facilities or be installed as the primary system for heating water.All components are within the structure of the base parabolic concentrator, which allows transport and fixation. The proposed project conserves the energy consumption of a traditional water heater, develop applications and combine existing technologies in a solar tracking parabolic concentrator, so to optimize its operation. Not used the traditional flat panel, but experimented with a heat exchanger mounted in the focal zone of the concentrator. One of the main objectives of this project was to arrive at a design of an integrated product that contains all the necessary elements for operation in a single platform. This adjusted the designs and location of components achieving optimal layout of the facility, giving greater freedom in the design development and implementation of design concepts. This system will allow conventional energy saving which is normally used for purposes of domestic water heating, but plans to integrate these conventional systems. That is why we speak of a hybrid system, which uses solar energy and conventional energy (electricity or gas). Considering the average consumption that occur in a house with four people, this system can replace between 45% and 91% of the energy used for water heating use , depending on time of year and considering its application in the Argentina northwestern area. The components were sized according to the proposed operating conditions. In the case of solar energy utilization, the analysis was extended to different geographic locations of the country, analyzing performance and selecting different areas favorable for the implementation of the system. This project will lay the foundation for the future development of associated projects conducted by researchers and students of the university, such as the study of the control loops, the solar tracker system development and the possible construction of a prototype, for academic use.For nearly a decade, a significant amount of research, investigations, and scandals in mass media has produced a new understanding about the threat of violence in penitentiaries and the changing the international approaches to this phenomenon. Experience has shown that almost no country is immune from practices that amount to torture and ill-treatment. In the article author explores the reasons and scope of torture in the law enforcement and penitentiary systems of Georgia. Particularly author analyzed: reasons for the torture of the accused offenders on the stage of preliminary investigation; violence as a result of overcrowding in closed correctional facilities public policy and investigation of torture; and reasons for the use of force in prisons.

Factors Influencing Customer Trust in Mobile Banking: Case of Latvia

Abstract The banking sector has developed and extended the use of its services in the past decade. In fact, nowadays mobile banking (M-banking) is the most developing service offered by a bank. In order to encourage customers to use m-banking services, it is extremely important to get clients to trust the M-banking services provided by the bank. This article discusses private clients’ trust in mobile banking in Latvia. Hence, the goal of the research is to identify the key factors driving individual customer’s confidence in mobile banking. In order to determine the weight of each factor, expert evaluation method based on analytic hierarchy process (AHP) was used. The results showed that the most vital factor affecting private clients’ trust in mobile banking is customer characteristics, especially customers’ computer literacy. However, after summarizing all the subfactors, it became clear that the most powerful in the trust-building process is convenience/practicality of using a mobile application. However, there is a limitation – the survey was conducted by interviewing experts, which means that the results may differ from the responses of the clients themselves.

Factors Influencing Private Customers′ Trust in Internet Banking: Case of Latvia

Abstract Banking sector has developed and extended the usage of online services in the past decade. In fact, nowadays, Internet-based banking services dominate over other historically provided alternatives. This article discusses private clients′ trust in Internet banking in Latvia. The model of trust in Internet banking was developed based on four factors, distinguished in the scientific literature. They are provided information, bank’s characteristics, ebanking system and website of a bank. Hence, the goal of the research is to measure the impact of distinguished factors on trust in Internet banking. In order to determine how these attributes affect private customers′ trust, correlation and regression analysis were applied. The results showed that the most vital factor affecting private clients’ trust in Internet banking is e-banking system. What is more, it was found that provided information is a statistically insignificant factor and, hence, it was removed from the model. Respondents, being private customers, limit the breadth of study, thus the results do not reflect companies’ trust in Internet banking.

1st Eurasian Multidisciplinary Forum

The First Eurasian Multidisciplinary Forum (EMF) was held in Tbilisi (Georgia) with the cooperation between Grigol robakidze University (Georgia), European Scientific Institute and University of the Azores (portugal). The Forum gave floor to researches from 35 countries: Georgia, Lithuania, UK, USA, russia, Latvia, Macedonia, France, Italy, Spain, Finland, the Netherlands, poland, Czech republic, Slovakia, Lithuania, Latvia, romania, Ukraine, Greece, Jordan, Iran, KSA, Ghana, etc. The EMF was a three-day meeting in 2013 (from October 24 to October 26), where many themes significant for economic development were discussed. The main topics of the forum were as follows: the impact of financial crises on economic growth, banks’ activities’ importance for economics, high education reforms and students’ mobility and inter-disciplinarity, medicine, nature, etc. Mamuka Tavkhelidze, the rector of Grigol robakidze University, Nino Kemertelidze, the vice-rector of Grigol robakidze University, and Jovan Shopovski, the president of European Scientific Institute welcomed the participants and wished them to present their researches successfully, accumulate new information and deepen their knowledge in the field of their interests.

Satisfaction of Small and Medium-sized Companies with the Policy of Banks

Satisfaction with the policy of commercial banks concerning SMEs is one of the most important factors affecting the success of commercial banking activities. This paper analyses the scientific approaches to importance of SME satisfaction with the commercial banks. The analysis of scientific publications revealed that one of the most important factors affecting the satisfaction of small and medium-sized enterprises with banks is the policy concerning SMEs. Comparisons of the results of two studies, analysing satisfaction of small and medium-sized enterprises with the policy of commercial banks concerning SMEs, are presented in this article. One study was conducted in Canada in 2002, another one – in Lithuania in 2011. These studies identified and investigated the factors influencing satisfaction of small and medium-sized enterprises with the policy of commercial banks concerning SMEs, i.e., granting of loans corresponding business needs, offering appropriate financial services to business, creating favourable loan conditions, flexible response to changing business needs, business support by a bank during successful company activities period, business support by a bank in the critical moments of company activities, making timely financing decisions. It was found that all relationships between the factors and the satisfaction with the policy of commercial bank are linear and the correlation coefficients are quite high, indicating that the relationship between the factors is strong enough. However, these studies did not reveal statistical significance of the elements and their possible impact on the satisfaction with commercial banks policy. The current study includes all previously investigated factors and was conducted using the questionnaire method. The respondents were employees of Lithuanian small and medium-sized companies. Statistical analysis shows that only granting of loans corresponding business needs, offering appropriate financial services to business, creating favourable loan conditions, flexible response to changing business needs are statistically significant elements for satisfaction of small and medium-sized enterprises with the policy of commercial banks concerning SMEs. In addition, it was found that there is no multi-colinearity, there are no outliers among investigated factors. The regression equation of satisfaction of small and medium- sized enterprises with the policy of commercial banks concerning SMEs indicating the weight of each statistically significant factor to the overall satisfaction with the commercial bank policy was created. In other words, the equation shows how satisfaction with the policy of commercial bank varies changing one of the most important factors and helps predicting changes in satisfaction.